Question

Payroll submission failed message code 2300

Forum|Forum|6 years ago
December 11, 2019
2 replies
28 views

No text available

QuickBooks Desktop

Level 9

Let's get rid of the message code you're getting, kahron2012.

This happens when the banking information for the employees direct deposit is incorrect. Please refer to this article for more information. In order to successfully submit your payroll, you can remove the affected employees from the direct deposit payroll.

Once you've modified their bank information, you can now add them back to the DD payroll and submit the payroll once again.

I've added an article on how you can e-file your tax forms for your future reference. You can also get the latest payroll tax table to make sure the calculations are accurate.

If you have any other concerns with payroll, please click the Reply button. I'll be sure to answer them.

O

Outpost0518

I removed direct deposit from the person with the wrong account number. Unfortunately payroll doesn't recognize that I removed it so it keeps rejecting the submission. How do I void the payroll submission or get it to acknowledge that I removed the direct deposit?

A

AileneA

Moderator

Hello, Outpost0518.

The nature of your concern requires help from our QuickBooks Payroll Team. This way, they can open your account in a secure environment and review and trace the reason why payroll doesn't recognize that you removed the Direct Deposit in QuickBooks.

Here's how you can reach us:

Go to Help, then select QuickBooks Desktop Help/Contact Us.
Tap Contact Us.
Give a brief description of your issue, then hit Continue.
Choose to chat with us or Have us call you.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Desktop drop-down to see the most updated support schedule: Support hours and types.

Please see these articles for details about voiding paycheck:

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need tips and related articles for your future tasks.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

J

jg1910

How do you determine which direct deposit is the problem?

L

LeizylM

QuickBooks Team

Ensuring that your payroll can be processed smoothly and efficiently without further errors is our top priority, jg1910.

When you encounter an error in QuickBooks, the system doesn't specify who caused the issue. However, you can check your email for any notifications regarding NOC (Notice of change) related to direct deposit. This email includes the employee's name, which can aid the situation.

If you didn’t receive any relevant emails, you can check your spam or junk folders. If it's still not there, I recommend reaching out to our customer care team for assistance. They can help access your logs and can quickly identify which employee triggered the error.

Here's how to reach them:

Open QuickBooks Desktop.
Go to the Help menu, then select QuickBooks Desktop Help.
Click Contact Us at the bottom.
Enter a brief description of your issue, then select Let's talk.
Choose a way to connect.

I've added these articles to learn more about voiding paychecks in QBDT:

The Community Team is always ready to respond and assist if you have further questions about processing payroll in QBDT. We encourage you to utilize the comment section below for any queries.

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