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alliance11
Sep 15, 2022 1:22 PM UTC
Question

Error Message

I have QB's desktop 2022.  Just received an error message when trying to post cc payments.

 

"Creating a customer to apply payments has caused an error."

 

Has anyone seen this before?

3 replies

Rubielyn_J
Rubielyn_J
Level 8
Sep 16, 2022 2:45 AM UTC

I'm here to make sure you can post credit card payments, @alliance11.

 

QuickBooks Payments is sensitive about payment details. So, we need to ensure the data we enter is correct to avoid any issues. Let's consider the following factors to evade errors:

 

 

  1. Make sure the credit card number and verification code (usually on the back of the card) are correct. 
  2. Ensure there are no special characters or spaces in the credit card number or other data fields.
  3. Use the customer's address from the US USPS website.
  4. The name and other info should match the financial institution's record.

 

Did you post the Credit card payments in the Record Merchant Service Deposits screen and select the customer? If so, please make sure of the following aspects:

 

  1. Any merchant getting this issue is on the most recent version of QuickBooks Desktop.
  2. Check the Customer List in QBDT. Does Other Customer exist? Are they inactive?
  3. Has the merchant edited Other Customer in some way?
  4. Can they delete the existing Other Customer, and let Merchant Service Deposits create it again?
  5. Did this ever work? 

 

You might want to read this article to learn more about accepting credit card payments in QuickBooks: Credit card processing.

 

Feel free to comment down below if you need clarification about posting credit card payments in QuickBooks Desktop. I'll be standing by for your response. 

alley2010
Nov 30, 2023 6:02 PM UTC

We have a website that we use the QBMS the money comes in to the merchant service but when we go to apply those payments we received the error message "Creating a customer to apply payments has caused an error.  If you see this message for more than 24 hours please contact support. 

 

I contacted support today and spent 1 1/2 hours on the phone with shared screen but no answer.

 

If we send the invoice through QBDT the payment comes in an applies with no issues.

MelroseV
Level 1
Nov 30, 2023 7:31 PM UTC

Welcome to the Community, @alley2010.

 

We appreciate your patience as we work to resolve this issue. I ensure you can get the appropriate support to make sure this matter is taken care of immediately.

 

Let me route you to our Customer Support team, where a live agent can securely examine your account and investigate the reason for the error message.

 

 Here's how to Contact QuickBooks Desktop (Windows).

  1. Open QuickBooks, then go to Help.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Sign in to your Intuit account and select Continue, then click Continue with my account.
  6. QuickBooks will email you a single-use code. Enter the code and select Continue.
  7. Click chat with us or Have us call you.

 Please make sure to review their support hours to know when agents are available.

Once everything is all set, You can use these resources as a guide. They can help you learn more about the Merchant Service.

 

 

Please let us know if you have any further concerns about the payments. Keep safe!

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