QuickBooks Q&A

I had posted this before last month but it wasn't resolved and now looks like it's been removed. App isn't letting me upload pic of invoices to categorised transactions, the paperclip icon appears but doesn't work. I have followed the previous instructions given, spoken with staff via the phone and ultimately was told to wait for an app update to happen. The app has been updated twice now and the problem still hasn't been resolved. On my previous post, other people had commented saying they were having the same problem so it is definitely an issue. Previous advice was basically remove the app and turn off my phone, then reinstall which didn't work. Temporary solution was to use a web browser but this isn't sustainable long term. If we could get a proper solution that would be big help. 

Since February 2026, no intuit income transactions have shown up and customers have confirmation they have paid.

Every time I generate an invoice and have all the relevant boxes applied for some reason as soon as I hit save the amount on the invoice changes to a smaller figure for no reason (usually the value of VAT). Yes I have VAT applied on the drop downs. I now can’t invoice because of this issue.

When I’m in the Layout Designer and set all the columns, I choose the widths of each column I’ve selected for the template. When I click on OK the Preview shows it correctly, BUT when I click Print Preview it defaults back to the default size, same if I actually print a hardcopy. The Preview shows correctly and if I go back into Layout Designer it is also still showing the changes correctly.What am I doing wrong or missing that the Print Preview or a printed hardcopy doesn’t reflect my changes.We’re using QuickBooks Accountant Desktop 2021

I used to be able to but since a few weeks ago I can no longer upload files to each transaction. The option doesn’t allow me to click on it.

Having added SSP for an employee, I cannot find any information on how to enable payroll to still calculate full pay? All links are dead ends!

Can you urgently resolve the RPS_LOCKOUT error after today's subscription renewal? We cannot access company records, and our business operations are affected now today!!?

Switch off VAT Getting constant error message

Client is not VAT registered, QuickBooks may not have been set up correctly at the start. I have changed all chart of accounts to No VAT and yet when I fill int he details on expense receipts ready to math to the bank, it keeps calculating a VAT element that I cannot edit. Is there somewhere I can change this? Settings is set to Outside Scope for VAT.

Hello, I hope the community can help me figure this problem out. I tried Quickbooks support, but after finally navigated past the god awful AI Bot to a support agent, after 20 minutes of the agent taking 3-4 minutes between replies, and enduring drivel questions of ‘how’s the day going’ and then having the audacity to ask if I am still there when I ignore the drivel questions I gave up!    Sorry, I am ranting I know, I am a nice guy really, just Intuit really do frustrate.  :) Anyway, the real issue if anyone can advice, for around 4-6 weeks now (since the new awful layout was forced upon me again). when entering Sales Receipts, more often than not, after i press the submit button it will freeze and then it comes up with the error 'We were busy working out the VAT but didn’t quite finish calculating it. Save your invoice again.' - Clicking submit again always immediately goes through.    From the dozen or so I entered this morning the error came up 3/4 times. We are not VAT registered,

Went in to bill my customer before delivering and I get a message that validation is no good.  QB Online will not let me access any estimates at all.This is unbelievable!

Dear colleagues, In 2025 we issued an invoice with an item A.Now I've realized the correct item was B (we actually sent item B to the customer), but as the year 2025 is closed, I cannot correct the invoice and our inventory is also wrong. How can I solve it? Thanks in advance!

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Dear Forum Members,We received a letter from Companies House UK advising that "From 1 April 2027, all companies will need to file their annual accounts using commercial software", i.e. software filing.It surprised us to see that QuickBooks Online is not (yet?) listed as suitable accountancy package for software filing:https://www.gov.uk/software-company-accountsI believe that all users of QBO deserve a statement from QBO with regards to:- whether QBO will become accredited by Companies House for software filing- what the time time / dates are for this accreditation, i.e. will it be in time for the deadline set by Companies HouseHas anybody heard anything on this from QuickBooks?Many thanks for your help.

I am having issues uploading any attachments to transaction on iOS it’s not letting me add attachments I’ve deleted app and reloaded can anyone help please 

I’ve uninstalled the app and re-installed but no success. I found a few things on google and tried but had no joy.

How do you verify bank account

This happens in various clients on a regular monthly basis. We shouldn't have to be going back in to each one a few days later and resubmitting. Our user credentials are fine as they go through on the second attempt.

I am using this for the same customer each time. Any suggestions greatly apprected

I'm in the process of transitioning from short term PAYE contracts to Sole Trader freelancing. I've recently incurred expenses during a work trip where I was still PAYE. Can I expense any of these now that I'm self employed?

HiI'd like to create an invoice template different than is provided. Basically as a motorbike repair centre we need a vehicle information like brand, model, reg no and millage allocated on the invoice, Where can I modify it?Regards  Greg

Hello, I am using QuickBooks Online for my self-employed business. I can see the “Income Tax” section and tax estimates, but I do not see any option to connect to HMRC or submit quarterly updates under Making Tax Digital for Income Tax. I would like to confirm: Am I eligible for MTD for Income Tax at this stage? Do I need to register separately with HMRC before this option becomes available in QuickBooks? Once registered, will the “Connect to HMRC” and submission options appear automatically in my account? For context: I am self-employed (construction / bricklayer) My turnover is above £50,000 My QuickBooks account is active and working correctly Could you please advise what steps I need to take to enable MTD submissions? Thank you in advance for your help. Kind regards,

I don’t know how to set my app to send quarterly updates to HMRC

Full error Error Importing Darn. File upload failed. (Probably our fault.) Please give it another try. If you see this message again, you might need to contact us