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Get help with QuickBooks products and services

by Intuit•61• Updated about 3 hours ago

Learn how to get help with your QuickBooks product or service.

Use the Help option in QuickBooks to find answers to common questions about your product or service. If you can’t find the answers you need, you can connect with an expert for help. Here’s how.



Get the help you need for your products and services

Select your product for more info about help options.

Follow these steps if you need help with QuickBooks Online EasyStart, Essentials, Plus, Advanced, ProAdvisor.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

  1. Sign in to QuickBooks Online.
  2. Select HelpImage Alt Text(?)Image Alt Text Help. This opens the Help page.
  3. Image Alt TextSelect how you want to get help:Image Alt TextImage Alt Text
    • Assistant tab: In the Type or ask something field, enter your question or the topic you need help with. QB Assistant will give you answers or options for you to get the answers you need.
    • Search tab: Use the Search questions, keywords, or topics field to enter your question or the topic you need help with. You’ll get a list of articles related to it.

Follow these steps if you need help with QuickBooks Desktop products.

  1. Open QuickBooks Desktop.
  2. Go to the Help, then select QuickBooks Desktop Help. This opens the Help window.
    Tip: Alternatively, you can also press F1 on your keyboard to open the Help window.
  3. Select Relevant Topics or select Search. Enter the question, keyword, or topic you need help with on Search tab. 

    If you don’t see the Help, check your screen settings in QuickBooks Desktop or update its version.

Follow these steps if you need help with QuickBooks Workforce.

  1. Sign in to QuickBooks Workforce.
  2. Select Help. This opens the Help page.
  3. Use the Search questions, keywords, or topics field to enter your question or the topic you need help with. You’ll get a list of articles related to it. 
  1. Go to this link.
  2. Select QuickBooks Self-Employed and enter your question.
  3. Select Continue and follow the instructions to sign in to your account to connect with an expert.

Support Hours

Self-Employed, EasyStart, Essentials, Plus

  • Start a chat with a Support expert Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
  • Set up a call back and a Support expert will call you as soon as one is available:
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.

Advanced

  • Start a chat with a Support expert Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
  • Set up a call back and a Support expert will call you as soon as one is available:
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.
  • Schedule an appointment and a Support expert will call you at the date and time you've selected:
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.
  • Phone support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday–Friday from 9:00 AM to 8:00 PM ET.
  • Messaging Support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday–Friday from 8:00 AM to 9:00 PM ET and Saturdays from 9:00 AM to 6:00 PM ET.

QuickBooks Online Accountant

  • Start a chat with a Support expert Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM ET to 6:00 PM ET.
  • Set up a call back and a Support expert will call you as soon as one is available:
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.
  • Schedule an appointment and a Support expert will call you at the date and time you've selected:
    • English scheduled appointments Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French scheduled appointments Monday–Friday from 9:00 AM to 6:00 PM ET.

QuickBooks Desktop ProAdvisor

  • Phone support is available Monday–Friday from 9:00 AM to 8:00 PM ET.
  • Messaging support is available Monday–Friday from 8:00 AM to 9:00 PM ET and Saturdays from 9:00 AM to 6:00 PM ET.

QuickBooks Online Payroll (Core, Premium, Elite) and QuickBooks Time

  • Start a chat with a Support expert Monday–Friday from 8:00 AM to 9:00 PM ET and Saturdays from 9:00 AM to 6:00 PM ET.
  • Set up a call back and a Support expert will call you as soon as one is available:
    • English scheduled appointments Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French scheduled appointments Monday–Friday from 9:00 AM to 6:00 PM ET.
  • Set up a call back and a Support expert will call you as soon as one is available:
    • English Support: Monday–Friday from 9:00 AM to 8:00 PM ET.
    • French Support: Monday–Friday from 9:00 AM to 6:00 PM ET.

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