In QuickBooks Online, you can manually re-sort the customer list by last name first.
|Note If a customer is a sub-customer, the sub-customer is sorted within the parent customer.|
To make your customer names show as last name first, you need to edit each customer one at a time:
- Select Sales, then select Customers.
- Select the customer's name then Edit.
- Change the Display name as field so it shows the last name first. If there’s no option to change in the Display name as drop-down, enter the First Name and Last Name in the appropriate fields then select the drop-down again.
- Select Save.
Now you're able to sort the customer list by last name first.