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Frequent Explorer *

Registration will not work.

My Quickbooks 2009 will not let me use it because the registration will not work.  Every time I click "register now" it goes online to connect but gives me an error "Server error!  404 - File or directory not found."

 

One time it connected correctly, and it asked me for my phone number and area code.  But, I did not remember my old original number so I went to find it.  When I got back it said it timed out.  Now I just get the "Server error!  404 - File or directory not found."  Over, and over, and over!

Solved
Best answer 01-03-2019

Accepted Solutions
Frequent Explorer *

Re: Registration will not work.

By restarting the computer and opening up QuickBooks first I found it brought back the registration page where you put in your phone number and ZIP Code. So I did that, and then it still said I had to call in order to register. However, when I opened QuickBooks up again to check, it did not ask me to register again. I clicked the help pull down menu, and there was no option to register anymore.

Do you think it took the registration last time, even though it told me I had to call to register?

9 Comments
QuickBooks Team

Re: Registration will not work.

Hi there, RadRick01.

 

QuickBooks 2009 is a discontinued version of QuickBooks This is why you can no longer register it online. You will need a validation code for you to re-register the program. 

 

Please contact our Technical Support Team so we can access your account and generate the code for you. Here's how: 

 Visit us again in the Community if you have other questions. 

Frequent Explorer *

Re: Registration will not work.

By restarting the computer and opening up QuickBooks first I found it brought back the registration page where you put in your phone number and ZIP Code. So I did that, and then it still said I had to call in order to register. However, when I opened QuickBooks up again to check, it did not ask me to register again. I clicked the help pull down menu, and there was no option to register anymore.

Do you think it took the registration last time, even though it told me I had to call to register?

Moderator

Re: Registration will not work.

The error message you received earlier, probably cause the registration notification to be delayed, Rick.

 

For us to make sure that your QuickBooks is registered successfully, we can press F2 on your keyboard. Then, the Product Information window will appear.

 

If it does show ACTIVATED or REGISTERED next to the License number, then the registration process was successful.

 

Otherwise, you'll want to contact our Technical Support Team to continue the registration process. You can reach them by following the steps above that JenoP provided.

 

We'll be right here if you need anything else.

 

Established Community Backer ***

Re: Registration will not work.

QB 2009 reached end of life in May 2012. It won't register. 404 error = no one even lives at that web location and no one can take the contact request and this old program cannot be registered. It was never considered compatible with W8 or 10, and W7 has so many updates that it really is no longer compatible with W7, either. And worse, your data file is now 10 years behind current. Intuit has a 3-year lifecycle.

 

It is time to buy QB 2019, and ask Intuit if they will update that old file for you.

Frequent Explorer *

Re: Registration will not work.

It does say registered.  It must have done it OK online by itself.  That is good.  I will buy the newer ver. when I have the money!

 

Thanks for your help.

Active Member

Re: Registration will not work.

HELP!!!!

I cannot get it to register.  I even uninstalled the software and reinstalled it.  When it comes to the Register screen, it says "Timed out." or some such nonsense!  It says "Register by phone" but there is no phone number to call and that prompt does not produce another screen.

  I have used QuickBooks for YEARS!! I cannot handle this next edition!!

QuickBooks Team

Re: Registration will not work.

Hi PAT2019,

 

There are possible reasons why you're unable to register QuickBooks. Below are the following:

  • Your firewall blocks the internet access needed for the program.
  • A no longer supported QuickBooks version (older version).

Let's configure your firewall and then register your QuickBooks again. Here's how:

  1. From Windows search bar open Windows Firewall.
  2. Click Advanced Settings. Then, right-click Inbound Rules.
  3. Click New Rule and then select Port. Then click Next.
  4. Make sure TCP is selected. Then, click Next.
  5. Click Allow the Connection, then click Next.
  6. If prompted, make sure to all profiles are marked. Then, click Next.
  7. Give the rule a name, such as QBPorts(year). Click Finish.

After that, open and register your QuickBooks again.

 

If you're still unable to register, please contact QuickBooks Technical Support so we can assist you further.

 

Here's how to reach us:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Type register under Ask us anything field.
  3. Click Search.
  4. Click Start a Message.

Feel free to read this article for more details: Service discontinuation policy and upgrade information.

 

Let me know if you have other questions. I'm a comment away.

Active Member

Re: Registration will not work.

Ran into this problem. I own an old (2009) version of Quickbooks Mac. Old computer. Simple standalone setup, I don't need anything other than what I had. I had a hard drive issue and had to re-install my OS and reinstalled the Quickbooks, which I did from my original retail CD that I purchased and physically own along with the box, documentation and CD key. Of course it would not register. I spent half a day on the phone with tech support and they somehow convinced me to buy Quickbooks Online, which is completely unusable for what I need to do.

 

I just want to use the software THAT I PURCHASED AND LEGALLY OWN. It is absolutely CRIMINAL to lock someone out of retail software that they physically own. I smell class-action lawsuit ...

QuickBooks Team

Re: Registration will not work.

Hi @baritalia,

 

I understand that you want to use the 2009 version of QuickBooks Desktop (QBDT) for Mac. And I'd like to route this concern to the best support who can help you further.

 

As mentioned by my colleagues and @qbteachmt above, QBDT for Mac  2009 version is no longer supported. 

 

Most of the unsupported license doesn't have any records. But to check if there are still records of the license number you've purchased, I encourage contacting our Technical Support Team. I understand that you've already contacted them before but they're the best support group who can help you further.

 

To reach them:  

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT for Mac Self-help.  

 

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.