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7 replies

A
Anonymous
March 4, 2019

Hello, Wizard007. 

 

Let's check whether this has something to do with the browser. You can try to log in again to your QuickBooks Self-Employed  on a private window. Here's how: 

 

  •  For Chrome, press Ctrl+Shift+N.
  •  For Internet Explorer or Firefox, press Ctrl+Shift+P.
  •  For Safari, hold down Command+Shift+N.

If you're able to log in successfully, I'd recommend clearing your browser cache or switching to a different browser. 

 

Please let me know if you have other concerns about QuickBooks. 

S
SalmaanHassan
September 11, 2019

Can’t log in

E
EdwardR
September 11, 2019

Hi Salmaan,

 

Sorry to hear you are having trouble logging in can I please confirm what is happening when trying to log in?

 

 

J
JenMonnin79
March 3, 2020

I just signed up but it says there is a server issue?

G
GraceC
Level 4
March 3, 2020

Hello there, @JenMonnin79.

 

This issue is already been reported. Rest assured our engineers are all hands to fix this.

 

In the meantime, you can access your company via a supported browser. Here's how:

  •  Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBSE experience.

 

Otherwise, you can use a different browser.

 

Also, I'd suggest contacting our Customer Care Support team so you'll be added to the affected user's list.

 

Here's how to get in touch with them:

  1. Select Assistant from the top bar.
  2. Enter "Talk to human" until you see "I still need a human".
  3. Choose a way to connect with a live agent.

 Please let me know how it goes. I'll be here to help you further.

W
Wayne Tillman
June 26, 2020

Every time I try to login it tells me that I don’t have accountWith the use your name and they sent me an email saying that I have a paystub But cannot login to view

A
Ashleigh1
Level 14
June 26, 2020

Hello Wayne Tillman, 

 

Can we ask you to either send us a PM on Facebook or a DM on twitter with the email address you are using and we can have a look into this issue you are having and work with you in getting it resolved and you into your account? 

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