cancel
Showing results for 
Search instead for 
Did you mean: 
Sangreal Smith
Level 1

Employees cannot sign into Workforce

Hi,

 

I have 79 employees and the majority of them are messaging me today that they are unable to login to Workforce.  The message they see is "We can't sign you in.  Your employer has adjusted your access to Workforce.  You'll need to reach out to them to regain access."  But, I haven't done anything!!!  How do I fix this???

 

Thank you in advance!

32 Comments 32
KlentB
QuickBooks Team

Employees cannot sign into Workforce

I can help you in fixing this issue, Sangreal Smith.

 

It could be that the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services that's why your employees can't access their paychecks and W-2s online. To isolate this issue, let's make sure that the QuickBooks Workforce option is turned on. I'll guide you how:

 

  1. Select Employees from the top menu bar.
  2. Choose Manage Payroll Cloud Services. ( If you don't see this option, please update your QuickBooks Desktop to the latest release.)
  3. Under QuickBooks Workforce, toggle the status to ON, then select Save.

Alternatively, we can go to the Employee Center to check the profile of your employees. If the status of those employees is inactive, their accounts won't be able to establish a connection with QuickBooks Workforce. Here's how to check it:

 

  1. Select Employees from the top menu bar.
  2. Choose Employee Center.
  3. Go to the Employees tab, then select All Employees from the drop-down menu.
  4. Review the employee profile. (An X mark will show beside the employee name if it's inactive).
  5. Simply click the X mark to reactivate the employee.

Additionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:

 

As always, I'm just a post away if you have any other concerns or follow-up questions. Stay safe.

Kids_Corps
Level 1

Employees cannot sign into Workforce

What if neither of these applies and it's only a few employees that's getting this message?

GlinetteC
Moderator

Employees cannot sign into Workforce

Thanks for joining this thread, Kids_Corps.

 

The QBDT Payroll support team will be your number one resource regarding issues with QuickBooks Workforce. They have the necessary tools to check your account and further investigate why a few employees are getting the message. Here's how to contact them:

 

  1. Open QuickBooks.
  2. Go to Help, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter the details of the issue in the box, then click Continue.
  5. Select the best support option for you.

Check out our support hours and contact us at a time convenient to you.

 

Please let me know how the call goes. I want to make sure this is taken care of.

RhinoAcct
Level 2

Employees cannot sign into Workforce

I am having issues with multiple of my employees receiving errors when trying to log in to the WorkForce. We have tried many things to resolve the issue with Intuit and have not had much luck. We have multiple entities with Intuit and this problem is happening across most of them. They are getting error messages like below. Everything on their profiles is correct and they are not deactivated or anything. 

 

Any help would be greatly appreciated, 

 

Thank you! 

ShiellaGraceA
QuickBooks Team

Employees cannot sign into Workforce

Thanks for joining us today, @RhinoAcct.

 

I have idea about how to resolve this error message. Have your employees' log in using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • Press CTRL+SHIFT+N for Chrome.
  • Hold CTRL+SHIFT+P for Firefox.

 

If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.

 

You might also want to check out this guide to get answers to common Workforce questions.

 

I'll be here if you have other questions. Just drop them in the reply section below. Take care and stay safe.

RhinoAcct
Level 2

Employees cannot sign into Workforce

That also did not work for them, seems to be something going on with WorkForce. 

ReyJohn_D
Moderator

Employees cannot sign into Workforce

I can provide other steps and info to ensure you can get past this Workforce error, @RhinoAcct.

 

Since using a private browser and clearing your cache didn't still work, I suggest using another supported browser instead. Also, you can reinvite your affected employees and have them accept it.

 

If the issue persists, I recommend getting in touch with our payroll support team. This way, they can check your account in a secure space and investigate further the root cause of this issue. Before diving in, please review our support hours guide to ensure they can assist you on time.

 

When you're ready, here's how to proceed:

 

  1. Open your QuickBooks Desktop, and then click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen, choose Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box like "Some employees can't access Workforce."
  5. Select Search to continue.
  6. Choose Start a Message, and then follow the onscreen prompts to proceed.

To keep your Workforce info up-to-date, you can modify them anytime. For more details about the steps, please see this article: How to change the user id or email address for QuickBooks Workforce.

 

Feel free to get back here in the Community if you have more questions about managing your Workforce account. I'd be glad to help you some more. Take care always.

TVAC
Level 1

Employees cannot sign into Workforce

I am having the same issue where a longtime employee who has been already signed up in workforce can no longer access their account because of the "my employer has adjusted my access" when nothing has changed on the employer's end.  So far 2 are having this  issue.  I have tried the suggestions above and still not luck.

 

Please help!

 

 

 

 

 

Wendy S
Level 1

Employees cannot sign into Workforce

Hello,

Our employees are coming to me with this issue also.   Workforce is saying the employer changed the access, which is not true.    Has anyone in this thread been able to resolve the issue for their employees?   Calling Intuit is painful so hoping someone has a resolution!  

Thank you for sharing.

BettyJaneB
QuickBooks Team

Employees cannot sign into Workforce

I can see the importance of having your employees to sign in to Workforce successfully, @Wendy S.

 

To help determine the reason behind the error that was received by your employees, I suggest contacting our Customer Care Team. They have the tools to further investigate the root cause of this matter.

 

Reaching out to our representatives would be the best way to get this issue sorted out, if you've tried the steps presented above and the problem continues. Doing this, can help them check your employees credentials in the system to get this working.

 

Here's how you can contact them:

  1. Click on Help at the top menu bar.
  2. Hit on QuickBooks Desktop Help
  3. Press on QuickBooks support
  4. Select your preferred way to reach our support.

For now, you may print the paychecks manually and send them to your employees so they can have their own copy.

 

Keep me posted on how it goes, Wendy. I'll be around to help if there's anything else you need. Take care!

lancpay
Level 4

Employees cannot sign into Workforce

Has this been fixed??????????????  Workforce is not working on any of my clients!!!!!!!!!!!!!

brixcellars
Level 2

Employees cannot sign into Workforce

Having the same problem. Long time employees are reporting the error about the employer changing access which we have not done.

 

ChristieAnn
QuickBooks Team

Employees cannot sign into Workforce

Hi there, brixcellars.

 

As mentioned by my colleague KlentB above, the reason for the error about the employer changing access to Workforce could be the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services. That's why your employees can't access their paychecks and W-2s online. To fix this issue, I suggest making sure that the QuickBooks Workforce option is turned on. You can follow the steps shared above on how to perform the process.

 

However, if the issue persists, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the root cause of the error.

 

Here's how:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about the error and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

Please refer to this article to see steps on how you can print regular paychecks or Advice of Deposit forms: Print your paychecks in QuickBooks Desktop.

 

Please leave a comment below if you need further assistance about employee's Workforce or any QuickBooks concern. I am here to help. Have a nice day!

Kids_Corps
Level 1

Employees cannot sign into Workforce

We have had this problem pop up once in a while for some time, also without us making any changes. None of the suggestions posted here have helped except contacting Support and having them check each employees account manually and then resetting their access. 

brixcellars
Level 2

Employees cannot sign into Workforce

Some employees are able to access it. So it's not a setting we have in Quickbooks.

RhinoAcct
Level 2

Employees cannot sign into Workforce

I was finally able to get some help with someone through chat. Your employees need to contact Intuit directly and provide the email and user name information they use when they log in and they will need the EIN of your company in order for Intuit to find them, when our employees are chatting with an Intuit rep they advised them that it's a something with user name or login information and it's tripping up the login (if they use Turbo Tax or another Intuit product it could be causing the problem). Once they clear out the user names and create new ones they are able to log in and view the pay stubs... the only downside is each individual experiencing the problem will need to chat with them, I tried to chat on behalf of the employees but they need information from them directly. Some employees are able to view them just fine right when they sign up, others will have to chat and we don't know why but at least it's fixing it for now.  Hope this helps! 

 

This is the chat link for Intuit WorkForce:

https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view  

RhinoAcct
Level 2

Employees cannot sign into Workforce

They are able to help the employees directly by having them chat with Intuit. The employees will need the email/user name they use and the EIN of the company they are paid from. Our employees are telling us it's something to do with the user names, once they chat the user name gets changed or cleared out and they have been able to view the pay stubs after that. Some employees are able to view the stubs right when they create the account and others have to chat for it to be fixed, don't know what the difference is but this is what has been working for us. 

 

The only downside is each employee needs to chat with Intuit directly, I tried to chat with them on the employee's behalf and they need information from them directly so it's better they chat instead of the employer trying to chat for them (the link is below). 

 

https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view  

Rasa-LilaM
QuickBooks Team

Employees cannot sign into Workforce

Hi there, @brixcellars, and @RhinoAcct.


@RhinoAcct, I appreciate sharing with us the steps you’ve performed to resolve the sign-in issue in Workforce. This information will help other users who are experiencing the same error. The Community platform is a one-stop place where one can post questions about QuickBooks, share experiences, and practices using the software.


@brixcellars, I recommend you let the affected workers reach out to our Payroll Support Team for further assistance. One of our specialists will gather personal data to open the account.

 

From there, they’ll review the setup and configure it to make sure they can access QuickBooks Workforce seamlessly. Provide them the following link to chat with our support team: QuickBooks Workforce.


Let me share this article for additional resources. It provides an overview of the tasks you can do using the Workforce feature. Also, it contains answers to common questions: View your paychecks and W-2s.


Keep in touch if you need help when working in QuickBooks. Please know I’m always ready to assist further. Have a good day ahead. 

Kelly61
Level 3

Employees cannot sign into Workforce

Go to Employees>manage payroll cloud services. Make sure Workforce Status is toggled on (you will see the green when on).  Then select "invite employees". 

You will then be prompted to log onto the intuit site.  Enter your email address or user ID and your password. 

After you sign in, you will see a list of employees and it will show their email address and their status. Make sure their current email address is showing, if not, change it and make sure you also update it in their employee profile.  Then select those that you need to send the invite to and hit the "invite" button.  

Once they receive the invite, they can follow the prompts and that should clear up the issue.

Carolmills67
Level 1

Employees cannot sign into Workforce

Hello my name is carol and I am an employee for {Company Name} and I have signed in to my account to many’s times and now I’m not able to get into my account it’s saying I don’t have one can you help me see what I need to do to get into my account to view my paycheck stubs?

JonpriL
Moderator

Employees cannot sign into Workforce

Hello @Carolmills67,

 

As much as I'd love to offer help and get you to be able to view your paycheck, it is recommended to contact your employer.

 

By doing so, they can initiate a connection with the workforce so you can access the website or send you a new invitation email.

 

In the same manner, here's an article you can share with them for easy navigation: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

 

On top of that, I've also included this reference for a compilation of articles you can use while working with us: View your paychecks and W-2s in QuickBooks Workforce.

 

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

Skye18logan
Level 1

Employees cannot sign into Workforce

I can't sing in. I need intuit to do so need to view my pay stub please help me sing in .intuit hasn't send me an email yet to confirm email is [email address removed]

Mich_S
QuickBooks Team

Employees cannot sign into Workforce

Hello, @Skye18logan.

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.


Please hit the Reply button if you have further questions. Have a great weekend and stay safe!

misscecilySF
Level 3

Employees cannot sign into Workforce

When my employee tries to sign in to Workforce there are recurring errors and no way for the employee to contact Intuit directly about this issue.  I have tried all the fixes mentioned in the replies here, and the employee still can't see his pay information. It's actually not legal for employers to not provide pay stubs to their employees, so the fact that this keeps happening is worrisome from a labor law perspective....

 

If we've tried different browsers, incognito mode, clearing the cache, and resending the invite and it is just this one employee who can't see paystubs (thirty other employees are currently not having this problem) how do you suggest the employee contact Intuit, since there's no phone number for support and the links in this forum are broken?

 

Thanks!

 

 

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us