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Intuit

12000 series of connectivity error codes

Problem

The 12000 series of Windows Internet connectivity errors are reported from the Microsoft Win32 Internet (WinInet) application programming interface (API). QuickBooks Desktop uses the WinInet API for easy access to standard Internet protocols, such as Gopher, FTP, and HTTP. These errors can appear in QuickBooks when downloading or receiving an update.

Expected Outcome

You can connect to Intuit servers for updates or transmissions.

Assumptions

You have an internet connection.

Details

Here is a list of error codes:

  • 12001 through 12006: QuickBooks Desktop cannot complete this update. Make sure the Internet connection is working properly, and then try updating later to see if the problem has been resolved.
  • 12007: QuickBooks Desktop cannot find an IP address for a server. Make sure the Internet connection is working properly, and then try updating later to see if the problem has been resolved.
  • 12008 through 12164: QuickBooks Desktop cannot complete this update. Make sure the Internet connection is working properly, and then try updating later to see if the problem has been resolved. See Troubleshooting QuickBooks update errors.
  • 12052: The 12052 error is a nonspecific error message that indicates a connectivity issue is preventing QuickBooks from downloading updates.

You may have internet connection issue causing these errors.  Try sending in safe mode to resolve your error.

12057

  1. Close QuickBooks Desktop
  2. Open Internet Explorer.
  3. Choose Tools > Internet Options.
  4. Select the Advanced tab.
  5. Scroll to the Security group and click to clear the checkbox for Check for server certificate revocation and Check for publishers' certificate revocation.
  6. Close and reopen Internet Explorer.
  7. Minimize Internet Explorer.
  8. Open QuickBooks Desktop.
  9. Attempt payroll updates again.

Test the Internet connection outside of QuickBooks Desktop by opening your web browser and opening a website you don't normally visit (to make sure the page is not cached). If you cannot view this site, the issue is with the Internet connection outside of QuickBooks.

If you can view the website:

  1. In QuickBooks Desktop, choose Help > Internet Connection Setup.
  2. Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet. Click Next.
  3. Click Advanced Connection Settings. Click the Advanced tab.
  4. Scroll to the Security group, verify that Use SSL 2.0 and Use SSL 3.0 options are selected.
  5. Click OK. Click Done.
  6. Verify the configuration of the Internet security and personal firewall settings.

Note: If you need assistance with this, contact your Internet service provider, or ISP.

12152 when downloading payroll updates: This error message can appear when the Internet Connection Settings in QuickBooks are not configured correctly.

Note: Before starting the configuration procedure that follows, make sure that you are connected to the Internet and can access a secure site by doing the following:

  1. Go to the Account Maintenance Pages, or
  2. Open an Internet browser and make sure you are connected.
  3. Go to a secure site such as wellsfargo.com, bankofamerica.com, or your own bank's web site. If the address bar shows https://, then it is a secure site.

Configure the Internet connection settings:

  1. In QuickBooks, choose Help > Internet Connection Setup.
  2. Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet. Click Next.If a second box does not open for the Internet settings:
    • Choose Start > Control Panel.
    • Double-click Internet Option.
  3. Click Advanced Connection Settings. Click the Advanced tab.
  4. Scroll to the bottom of the Settings window. Verify that the Use SSL 2.0 and Use SSL 3.0 options are selected.
  5. Click OK. Click Done.
  6. Try the update again.

Make sure that QuickBooks Desktop is not being blocked, by a firewall.

Start the computer in Safe Mode and try to download payroll updates.

12157

  1. Restore Advanced Settings:
    1. Outside QuickBooks Desktop, open IE browser.
    2. Go to Tools menu> Internet Options.
    3. Go to Advanced Tab.
    4. Click Restore Advanced Settings button.

12165

QuickBooks Desktop cannot reach your Internet proxy. Try updating later to see if the problem has been resolved. If that doesn't work, contact the person or company who set up your Internet connection to make sure that your proxy configuration is correct.

12166 through 12173

QuickBooks Desktop cannot complete this update. Make sure that your Internet connection is working properly, and then try updating later to see if the problem has been resolved.

Additional resources can be found on the Microsoft support web site.

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