Get help with QuickBooks products and services

Get help right in QuickBooks whenever you have questions. If you need more support, you can connect with a QuickBooks expert for one-on-one guidance.

You can get help by using the Help option inside your QuickBooks product to find answers to common questions about connecting with an expert, support hours, or availability. If you can’t find the answers you need, you can connect with an expert. Here’s how:

QuickBooks Online

These steps apply to QuickBooks Online Simple Start, QuickBooks Online Essentials, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, or Advisor products. 

1. Sign in to QuickBooks Online.
2. Select the help icon .
3. Select one of the following options to get help:
   • Assistant tab: Enter your question in the Type or ask something field, then select one of the answers or the options, which the QuickBooks Assistant provides.
   • Search tab: Enter your question in the Search questions, keywords, or topics field to get a list of related articles.

Connect with an expert

If you still need help, follow these steps to connect to an expert. 

• Assistant tab: Enter contact a human and follow the prompts till you see an option to connect with a support professional.
• Search tab: Select Contact Us and follow the prompts.

QuickBooks Online expert service hours