Account Management

Help!We are a small sports club and our elderly treasurer Mr Peter Bennett has suffered a life changing Stroke. He is seriously ill and unable to communicate.He runs an old desktop pro 2016 quickbooks systemWe have no passwords or admin passwords. The attached pdf shows the original licence number and product numberThe only thing we have is the Quickbook files from his PC.We tried the admin reset link and dont recognise the telephone number the passcode gets sent to.Is there any way to reset the passwords and gain access please?

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I am on Quickbooks on line and would like to update to the version with the Payroll in it.

Signed up for the standard subscription and had my intro phone call last night. Repeating bill transactions not included? Surely that's wrong?

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Help page no use.Always defaults to new subscription as name/password same as old account

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I've been using two email addresses for my business but am now moving over to one I want to change the email address that I use to send me receipts to Quickbooks. Can't see how to! I'm using Quickbooks self employed

My QB colleague is having a log in issue.  She has a UK Accountant account that she can no longer access.  The problem seems to be that most of her clients are UAE based and have been accounting under the UK licenses for the last six years without issue.  Since Thursday her account has been locked out with the error message as “we cant find anyone with this username”. She has called UK support who says that as all her clients are UAE based they cannot help and Global support is saying they cant help as her account is a UK version.  She has company IDs and invoices from the UK and has full access to her email. She has tried to recover her email but apparently the identification she sent is not being accepted as its not the same as the details the UK Support has for some reason. She has also tried to change primary admin through a link the UK sent but it doesn’t work as nothing happens when you enter the first page of ownership information and press continue.  Wo

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I have a client that no longer wants to use QBooks Simple Start. I pay the sub through my wholesale billing. I went to cancel their subscription from my account, but it will only let me transfer it to them, not just cancel it? They have never used it themselves, so will not know what to do from their side. I am sure I have cancelled subscriptions easily in the past. Am I missing something obvious??!   

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I am trying to change the credit card I use to pay Quickbooks.  It won't accept Save and Update.  What should I do?

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I am relatively new to QB and have previously been sent invites by clients to be added as a user.

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