QuickBooks Q&A

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 HELP I did not renew QB Desktop Enterprise 24 in April 2026 and showed I would have a View Only option for one year after canceling  When I try & log in it states my One Year View only has expired? This is incorrect - I should have access to View Only for 1 year. I called & was told they were "working on this problem & I would be emailed"   Have heard nothing.  Feel like I was given wrong information stating they would email me - anyone experience this or have advice.  I am completely locked out of logging in?????

We use multi-user access from client machines to server. Server also logs in to company in multi-user mode. No client can connect if the server logs into the company first.If a client connects first in multi-user mode, then any other client or the server can open the company in multi-user mode.An error message, attached, is produced on client attempting access. All suggestions from multiple QuickBooks support personnel have been tried including removing and clean installation. This is Enterprise 2024 on a Windows Server 2025 system. These have included Tool Hub options, File Doctor options, and setting windows firewall rules per https://quickbooks.intuit.com/learn-support/en-us/help-article/multi-user-mode/set-firewall-security-settings-quickbooks-desktop/L7mq0coIY_US_en_US?uid=mq1b0mdz 

My understanding is that the Secure 2.0 Act allows ROTH contributions via Simple IRA. But I cannot figure out how to set this up in QB online. There is no way to select after tax contributions. I saw a post from earlier this year (January I think) saying that Simple IRAs don't have a ROTH option, but I don't think this is correct. 

I get an email on 4/1 that the NYS-45 needs to be paid/filed by 4/28. I go in to file on 4/24 and am hit with a “This payment Will NOT be made Electronically because the filing period is too far in the past” error. I open a case on 4/24 and today I get a notice that this is case is closed and working as designed. Really? When was I supposed to file by then? No one can give me that answer. I am going to go into the NYS web portal and manually file/pay today because the software I pay for doesn’t work. One - how is it okay to close a case without even contacting me back if you need further clarification? How is a payment that in Quickbooks says file by 4/29 (a day later than the email even said) not fileable on 4/24? With the new move to automated payments how long do you need my money in the float when charging what you do per employee monthly? Two - how is QuickBooks so off that it recommends you paying NYS with a paper check when it is mandated that everyonepays electro

I am needing to switch over employees in my QB to contractors. I have already terminated all the required employees, modified their names and changed the email addresses on file, using the exact same naming and email conventions. Ex. John Smith, has been changed to J. Smith. Email profile has been swapped from [email address removed] to [email address removed]. In attempting to proceed to set them up as contractors, I am receiving the below error:'This email is already in use for an existing user. Please provide a different email for this contractor to complete their profile.' Strangely enough, I only received the above error for 2 of the former employees. The invite link was successfully sent to the 3rd, even though I have used the exact same process and naming conventions. I need a resolution to this that does not require setting up new email addresses for these individuals. That is not an option.

Hello, I am facing a problem relating to the management of BOMs or assemblies in QuickBooks Deskop.We are a car manufacturer and we therefore have many different assemblies with several levels (up to 6 levels).I would like to extract the detailed BOM for a car with details of each level which would allow me to extract the complete list of all the parts making up the carFor example :The assembly number of my car is: "CAR 1".This assembly is made up of 3 sub-assemblies:- GROUP 1 - Chassis- GROUP 2 - Engine- GROUP 3 - BodyworkEach of these 3 sub-groups is made up of sub-sub-groups of assemblies, for example in the 1st sub-group "GROUP 1 - Chassis":- Fitted frame (assembly made up of 10 child parts, for example) In this way, we have up to 6 levels of sub-groups, each made up of assemblies and child parts.I would therefore like to be able to extract the complete and detailed assembly of the car comprising the 6 levels of detailed parts.To date I have not found any solution to do t

Your direct deposit account is on hold and can’t be used for payments. Please contact customer support ?

My first post of this problem was deleted without any sort of message or notice why. I would appreciate some communication before this action is immediately taken.I am needing to switch over three employees in my QB to contractors. I have already terminated all the required employees, modified their names and adjusted the email addresses on file, using the exact same naming and email conventions for all three, as per all the other forum posts I was able to find covering this topic.Ex. John Smith, has been changed to J. Smith. Email profile has been swapped from [email address removed] to [email address removed]In attempting to proceed to set them up as contractors, I am receiving the below error:'This email is already in use for an existing user. Please provide a different email for this contractor to complete their profile.'Strangely enough, I only received the above error for 2 of the former employees. The invite link was successfully sent to the 3rd, even though I have used the exac

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I was able to see the tools yesterday. Now they do not show up. In addition, when I try to navigate to the page I was on yesterday (https://qbo.intuit.com/app/booksreview), I get nothing but the 4 spinning dots. The page never loads.

Dear QBO Support Team,   Please help to resolve the issue. There's following error - 'Please update your Company Address information and try again.If the issue persists, please contact support and reference this message(Error code:-81716)' - after inputting new card details for payment for Company ID [removed] Company Address is still actual and browser cache was cleared but this didn't help to resolve the issue   Thanks 

I can see that you can manually share custom reports with other users. We put all of those together in a management report that we would everyone to be able to generate upon need, without having to ask the person who created it. Is this doable? I repeat I'm not talking about sharing the report output, I mean the possibility to generate the custom management report as it's been set

Is anyone else having issues with Merchant Services crashing when attempting to run deposits? If my quickbooks is left open (Which I tend to do) - the next day when I run Merchant Services Deposits it will crash. I did contact customer service and received less that stellar assistance - I was LITERALLY told it's my machine and to get a new one.... so ya, I did, and guess what - IT STILL DOES IT.  Is anyone else having this issue? I am running a new Lenovo IdeaPad 5i Pro, Intel(R) Core(TM) Ultra 9 285H (2.90 GHz), 1TB memory, 32GB Memory, 64-bit operating system, x64-based processor, with Windows 11 Pro and QuickBooks was updated monday (I update regularly) - still crashing. Is there a fix for this issue? I usually let QB's "report" it through that little crash screen but have yet to see any kind of support or fix for this issue.

My operating system was corrupted and I had to have it uninstalled and reinstalled, losing all software.  I reinstalled QB Pro 2019 by download.  Now, when I run QB, the font size on all screens is microscopic, making it nearly unusable.  How can I enlarge them?  Thanks for any help!

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One of my existing vendors who I pay via ACH in Bill Pay has changed their bank. Where do I change the routing and account numbers for that vendor? 

 I want to get rid of ALL the marketing popups, offers for 50% off, and more; I purchased QuickBooks Online not "Advertise Other Intuit or QuickBook Offers" online. Is there any way to do this without training my ad blocker to ALSO block parts of the QuickBooks Online site? DSL

When there is a deposit with multiple payments, we would go to Match, then use drop down box for Receive Payments.  QBO would show available payments to match.  Now, it shows nothing? This just started this week, called support but no solution yet. thank you!

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When I send an invoice it goes to the main invoice contact email I have configured for the customer. I think Quickbooks should add a "Reminder Contact Email" field in the "Customer" record that can be different from the main invoice contact. That way, when I send invoice reminders, they can go to the appropriate contact email I have configured at the customer level instead of the main contact email.

Our company sometimes does consulting work for law firms. These projects are done on a time and material basis. Most of our other projects are fixed cost. When submitting invoices to the law firms, they want to see itemized time entries. This looks like the following:  We have several employees whose time is billed out at individual rates different from their pay rates. These rates don't vary between projects or clients, just between the individual employees based on seniority, education level,  expertise, etc. Historically, I have prepared these manually in a separate document template and then I created an equivalent invoice with just the total for accounting purposes in QuickBooks Online. This is a pain though, and I would like to do this all in QB Online if possible. However when I try to import billable time on the invoice creation screen, the rate is always zero. See screenshot below.  When we originally started using QuickBooks Online and I set up e

My invoice and attachments link is no longer attaching my document to my email.  All attachments are still linked to the invoices, just doesn't attach to the email.  This just started this week.  I contacted QB went through all of their suggestions with no success.  I am using QB Pro Plus 2023 and Outlook.

Credit Limit field isn't available in my Quickbooks Online Plus As per this post : https://quickbooks.intuit.com/learn-support/en-us/other-questions/how-to-set-up-the-credit-limit-for-customers/00/1532979 The credit limit field should be available with the QuickBooks Online Plus.I confirm I have the Plus version, but this field is nowhere to be found in the Customer profile.I try with a different browser without success