QuickBooks Q&A

I have had nothing but issues since upgrading my account. All of my previous invoices have not migrated through and my logo and payment details are not showing on my invoices. I also am unable to select a payment option when trying to raise invoices. I have 2 support tickets open, and they have been open for about a month now with no communication from QB. I contacted QB last week for an update and was told my cases have been escalated yet there has been no update this week. I explained that I would have to consider different applications as it is affecting my business, and I was told that QB would respect my decision to go elsewhere with absolutely no reassurance that the issues would be sorted. It seems that QB would rather lose customers than fix the ongoing issues. I was advised to upgrade to QB online, but that the currently missing data would not be able to be recovered, and I have no faith that it wouldn’t just happen again! You would like to think that they would understand the

I've got a client that's interested in adding payroll. QB only gives me a choice of Core or Advanced products, but the public website is offering the new Premium/Elite products. What is the transition path here?

I use the sole trader plus account now which is more complex than the self employed one and this one works not as well as my SE one. I have read a few articles on why it’s not working but all of it seems to be ok, so I’m wondering if it’s a technical issue or if it is me. Why can’t it just be simple

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separate entry on a receipt

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I'm looking to connect the Stripe Connector App to process online orders from our website however the intergration tab on QB isn't working, what do I do?

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This has happened a few times before in previous years but not yet been fixed by QuickBooks.

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its the auto option on the front page of each invoice which gives customers the option to pay the invoice

Customer name automatically shows on billing address on a sales Invoice. My customer name is a property address and the billing address is the charge to the landlord. I only need the billing address to show on sales invoices

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The last transaction showing is from 02/04/2026, though I know there should be transactions from this month

I get paid through my bank or cash. How do i record it as income

Customer has received Quickbooks receipt for payment and my QB advises ‘funds are processed and should be deposited shortly’ This has never happened before

It only talks about registration to do with VAT but I have to register as a Landlord due to income

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In currently on sole trader plus