QuickBooks Q&A (US)

I got a tax notice from a state asking us to pay interest because a tax payment was made late. We have Assisted Payroll, and Intuit makes tax payments on our behalf. There is no way to pay this on our own, since they have the account. I called assisted payroll, and they explained how to submit the  notice. That was a month ago, and I have followed up multiple times for them to say that they never received the notice. I offered to send it to the person on the phone, but they say they cannot accept it. This is BEYOND frustrating! Has anyone every gotten a tax notice successfully addressed by Assisted Payroll (and found out why they were late making payment to begin with)?  What did you do to get a response from them, and the notice addressed?

I have an older Mac running QuickBooks 2012 for Mac on macOS 10.10.5 (Yosemite) (it’s been very stable). I have a valid license for the software, but I am planning to retire the old Mac and move to a new Mac running the latest version of macOS.I would appreciate guidance on the best way to migrate my existing QuickBooks company file and continue using QuickBooks on the new Mac.A few specific questions: Software compatibility: Can QuickBooks 2012 for Mac be installed or run on a current Mac with the latest macOS, or is an upgrade to a newer version required? Existing license: Can I use my existing QuickBooks 2012 license to install the software on my new Mac, or would I need to purchase a new license or subscription? Desktop versus Online: is there still a downloadable desktop version for Mac or is QB only cloud-based? Company file migration: What is the recommended process for backing up and migrating my existing company file, including any necessary intermediate conversion steps

The new OS is out.  I never upgrade until I am certain (from this community of experts) that I will not break QB.  So much bad information on the inter webs these days.  I just heard from the QB specialist on the phone that QB 2024 for Mac is not sunsetting, but she could not tell me definitively that my version (V23.1.13 R14) will or will not support the new Mac OS.  Anyone here know??thanks in advance for your help…Steve

I find many of the recent UI changes to be unnecessary with zero functional benefit and cause efficiency and usability issues.  Specifically, the new document "pop-out" feature—which appears in the foreground without a border and cannot be moved—offers no functional benefit. It introduces workflow problems without resolving any existing ones.   Can anyone explain what benefit this feature was meant to offer and can it be turned off in settings?

When I try to log into my Quickbooks self employment it says my plan doesn’t support it. Never happened before

Happens over and over and even when I try to reintall it. I can log into website but not into app.

For years I made a journal entry into a Quickbooks Online Income account “rent received” and an offsetting entry into an Income Subaccount “rent forgiven.” I have literally copied this journal entry each month before running a Profit/Loss report.Went I followed the same steps this month, for the first time ever, the new journal entries no longer appear in the Profit/Loss report or the affected individual Income accounts accessed through Chart of Accounts. To be clear, the same older journal entries still appear. If I change the Profit/Loss report from Cash to Accrual method, the new entries will appear HOWEVER we have always reported using Cash method and NEVER had to use Accrual before to get these entries to show. And there is no Cash vs Accrual option in the individual Income accounts’ report accessed through Chart of Accounts, making it suddenly impossible to find the journal entries this way even though they are entered on those accounts. As with the Profit/Loss report, older jour

I tried searching for info on budgeting by class and all I found were conflicting responses to someone on the ability or inability to report on class actual compared to budget, but nothing on whether or not users could even create a budget by class. If QB thinks the ability to provide data by class is a worthwhile and valued method of showing the composition of expenses by various categories, they might logically think that people who need that level of data would also have a need to budget by those classes and to report actual results compared to those budgets. For the previous inquiry about this, one QB employee said it was possible, and another QB employee twice said that it wasn't possible. How in $&#@  are us poor users supposed to make use of that kind of response? Why don't QB employees who are given the job to answer questions on the forum people who definitely know the answers to the questions OR find someone who does know to answer the question???  SO

I want to continue my subscription

Former accountant's mobile is on our Intuit account; QB Desktop sign-in sends code to him. He's left. How do we recover access and change the phone number?

I NEED TO SPEAK TO AN ACTUAL PERSON!!!!!!!

When uploading a batch of expenses with 20 lines or fewer, the upload fails to save and moves directly to Audit History. I receive the following status message during processing:'Saving to QuickBooks... We're uploading a lot of data, so it'll take longer than usual. Continue working in QuickBooks, or upload more data in a new batch. We'll let you know when the data is saved.'Despite the small batch size, the transaction still fails. Please help investigate why this is happening.

As another user AVIDpgh posted on May 29, 2025, after an update the QB desktop software no longer prints a single check from the envelope feeder even when we select the correct partial page option.I have searched high and low and cannot find a fix to print single checks as we used to do in QB.  Windowa 11 Dell PC with Desktop Pro Plus 2024, with available updates.  Available Intuit Repair tools have not fixed the problem nor have any of the installed updates.Brother MFC-L3780 CDW Printer with current firmware and software.  Thank you in advance for any actual solution offered.  

Nothing more irritating then clicking something you didn't want to because you can't remove or move or hide it.It's in the way of reminders and closing and should be hidden away like the new features was. How do I move  or preferably hide the Discovery Hub.

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all settings are set to location required, even the individual employee's settings. When employee clocks in, shows up as "smart phone" and no location.

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I opened a business checking account with QuickBooks about 3 years ago. Everything went smooth all along without issue. Two weeks ago, I was looking to download my 1099-INT but I wouldn't find it. Their chatbot told me to call their support and gave me a phone number. After on the call for an hour, bounced 5 different times to several support reps from offshore, they offered to escalate the ticket for me.   The rep spotted I had a different phone number on file and asked if he could call my number on file to verify I was the account owner. I never mentioned my company phone number to anyone that day, so he must had been looking at my account in their system. 10 seconds later I received the call on the other line from the same rep with the same matching incoming caller ID. He said he will send me a code to authorize viewing my account and attached the escalation.   I hesitated but ended up gave him to code. While he said he was typing the ticket details, I managed to find the

it's intrusive and I don't use it.

journal report

I’m trying to clean up how we record inventory purchases in QuickBooks Online and would appreciate some advice on the correct workflow.We purchase products from different suppliers, and the supplier invoice does not always include the full cost of getting the inventory to us. Sometimes we also pay separate shipping, freight, or import-related charges.At the moment, we’re recording the supplier invoice and the additional shipping charges separately, but I’m not sure whether this is the best way to handle it from an accounting and inventory-cost perspective.Should these additional costs be recorded as regular expenses, or is there a better way to make sure the total cost of the inventory is reflected accurately?I’d also like to make sure this doesn’t create problems with the Profit and Loss or inventory valuation reports later.What workflow do other QuickBooks Online users or accountants recommend for handling these types of inventory-related costs?Best Regard: ELYRSOFFICIAL| [PII websit

I entered YTD payroll wrong from other payroll system before using Quickbooks online.  How can I correct the history?

I want to ask QB Online PO amount is $7537.55. I have two invoices of same PO. How do I create two invoices with the same invoice amount of $4351.37 2. Invoice amount is $3893.20

I have 2 companies set up in my Quickbooks Desktop Pro 2019 and I need to setup a new one.  When I go to file and new company, I click on For myself, and start setup.  It starts circling and it never goes anywhere.