QuickBooks Q&A (US)

I received the email about the change coming as of Nov 15, 2025 for new QB Online Payroll subscribers. I am a CPA who processes these payments and files the forms for many of my clients. I have a ridiculous number of times where the client using QBO to perform these functions ended up with incorrect payments and forms by QBO and it took us ages of work to get everything corrected with the corresponding government agencies. I completely disagree with this change and will discourage all clients from initiating new QBO payroll subscriptions and instead use Desktop (even if we have to run their payrolls for them). QB should always allow the professionals the option of turning this off.It is also alarming that they will withdraw the funds from the client's bank accounts and "hold" them until time to send to the appropriate government agency. That seems to be a reach for QB to create earnings for themselves from clients' funds for the time periods of "holding".Changes to payroll tax settings

Hello,Modern View Deposit Detail is doubling the deposit amounts. The Classic View Reports do not have this same issue. Deposit Detail report lists the total deposit amount then each individual deposit under the total. Then at the bottom of each it totals the deposit total and each individual amount. We don't use invoicing in QBO. Just strait deposits. I do not upload the bank statements. Community help answers all have to do with matching, invoicing or uploading bank statements - none of that we use.  Example 1: The top lines show the actual deposit amount of $54,342.20. Then lists each deposit amount. At the bottom the total is $108,684.40 - - It should show just $54,342.20. - There for the deposit detail report has doubled the actual deposit amount. Example 2:There were 2 deposits on this date: I do not have double entries. 44,252.14 and 37,974.48 is $88226.62 not the 164k listed at the bottom total.  I do not see anything to change this in the report o

Je n'ai aucun message d'erreur affiché. Ca indique seulement jusqu'en avril 2026.

Is anyone else experiencing issues getting in T sheets today? We are trying to run payroll and we can’t login and when we try and call support it says the office is not open call during normal business hours and hangs up on us. It’s 9AM our time right now so 7AM where the office is located and they open at 5AM Monday through Friday so the office should not be closed.

how do I enlarge screen font size

receiving error 2106 when trying to download amex transactions.  

I am looking for clarification from QuickBooks regarding the impact of the recent invoicing/payment update on historical deposit data.After this update, we noticed that historical deposits that previously had separate Client and Received From values are now displaying the Received From value in the Client field.The concerning part is that this appears to have changed the way historical transactions are presented without actually changing all underlying data. For example:Client-based reports still show the deposits correctly. Transaction search results still show the correct client. The client relationship appears to still exist in the backend data.However, when opening the deposit itself, the client information that was previously displayed is no longer visible. The deposit now appears to show only the Received From value.QuickBooks support has stated that this behavior is "working as intended," but that raises a larger concern: if this is the intended behavior, how is QuickBooks ensur

Hi! I just started at a new job, I have seen the invite to the company in my email through Gusto but when trying to accept it, it takes me to the Quick books Workforce login, I am able to add my long in info but after logging in I get an error that says “there is no company associated with this account” and it kicks me back to the login page. On my companies end it says I have received and accepted the invite. They haven't been able to delete my profile in there system to resend. I have called Quickbooks twice, the second time a ticket was put in and was told I would get a call back. I haven’t heard anything. My manager has also called a few times and has been unable to speak with someone to fix the issue. 

Hi, I have entered my mileage as a receipt but it isn’t showing as an allowable expense Not sure what I am doing wrong

As a QuickBooks ProAdvisor, I rely on custom reports every month to prepare financial statements for multiple clients.I have spent time recreating my reporting workflow in Modern reports because Classic reports are being retired. Unfortunately, routine reporting now takes longer than it did in Classic.Some of the challenges I have encountered include:More clicks to complete routine tasks Report layouts that are less readable than Classic Customizations that do not always behave the same way as Classic reports Additional time spent verifying report settings before sending financial statements to clientsI am not opposed to improvements. If Modern reports truly become better than Classic, I will gladly use them. My concern is retiring Classic before Modern delivers the same efficiency, reliability, and ease of use that accounting professionals depend on every month.I would rather see Intuit continue supporting both options until Modern reports reach full feature parity and users choose to

.I'm trying to tie the 941 to the GL (transaction register), and since QBO payroll reports wages as net, I'm unable to reconcile them.Does anyone know of a shortcut to make them agree? Any recommendations would be appreciated.

No matter what I try

I've been informed by QBks that QBO won't allow reconciliations for balance sheet accounts that aren't bank accounts or credit cards.  I have reconciled A/R and A/P and even Inventory accounts in Desktop versions for years.  Now, I open the A/R register, see the "Reconcile" button VERY BRIEFLY before it disappears. I was given full admin access to our QBO account and still the reconcile button disappears after showing up for 1/2 a second. Why won't QBO allow reconciliations for these balance sheet accounts?Thanks,Shirley   [Removed]

My Company File is installed on a USB drive D..How can I move this to my Hard Drive? 

not updating in quickbooks

We have a number of vendors that we pay monthly and they have dozens of invoices & credits.  I need to send them remittance advice so they know which items to clear from our account.

I record payroll via ADP GL ledger download when its issued - ADP uses a clearing account during this process. Occasionally the owner cashes his or one of the other employees payroll check from cash funds that come from our POS sales, and than he will deposit the check to our bank so it shows as cleared. When I record our POS sales, I use a 'undeposited funds' account per QB setup recommendation. For some reason, this has me all confused on how to post the cashing of the check, as I know it needs to come out of the 'undeposited funds' account - but if I post it to checking, than it will be coming out of the checking 2x's - once as the payroll check issued and once as the cashed check.  But if I don't do anything, than my undeposited account is off by the deposited check amount. Can someone please walk me through how to handle this or at least help me be less confused? Thank you in advance  

how to send quarterly update

Ça m'indique:un problème est survenu de notre côté??

Management reporting is acting strangely the last 2 days.  SPecifically:  prior to this, I could add a report (standard or custom) to a Mgmt Report, and then NAME the report so that when it showed up in the Mgmt Report, it had a shorter more appropriate name than the underlying report.  Always worked great, now all of a sudden, when you run the Mgmt Report, i’m seeing the long original name of the report.  What is going on?  What changed?  Anyone else having this issue?

I’m entered bank deposits. As I’m typing in the data for Customer, Account, Etc. - Sometimes when I type in the first few letters (enough to match a unique existing Customer/Account/etc) and then hit “tab” it will automatically fill in the existing Customer from the drop down. Sometimes, with the exact same letters typed, into the exact same field, it will prompt to create new Customer (account/etc.). Slowing down ensures that the program picks up the existing Customer; but the necessary speed doesn’t seem to be entirely consistent.  I’m finding that I am having to slow my typing; watch the field for the drop down; and it’s adding time & frustration to my data entry. Does this happen to anyone else? If the customer exists, and my keystrokes are exactly the same, shouldn’t the resulting autofill be exactly the same too?

Desktop 2024 payroll, under pay employees the recent payrolls are missing, I have tried everything to fix this but still missing, renamed the tlg file, redid a paycheck, verified and rebuilt file still nothing WTF

We are configuring the native Lightspeed Restaurant to QuickBooks Online integration and have a question about customer sync behavior. In Lightspeed's Sales Feed, transactions are tied to either: - A generic "Visitor" customer (walk-in/anonymous sales), or - A named, linked guest profile (e.g., room/folio-billed guests) I want "Visitor" type transactions to sync into QuickBooks Online, and to exclude sales tied to named guest profiles from syncing. 1. Does the Lightspeed–QuickBooks Online integration support filtering or excluding customers by type/category during sync, either natively or via sync settings? 2. If not supported natively, is there a recommended workaround (e.g., posting all sales as summarized totals rather than per-customer, which would avoid named guest profiles appearing in QuickBooks at all)? 3. Is this something controlled from the QuickBooks Online side, or is it entirely governed by Lightspeed's sync configuration? Any guidance, documentation, or best-practice