@LV19 

Which QB Desktop year version did you have? QB Desktop 2023 or else?

The issue is that you cannot even open your own file. Forget about wanting to use tools and services. At the moment, all I would like to do is access my own information and that is not possible. I get the warning that my subscription has expired and it brings me back to the same open file screen. When you try to open the file it says that the subscription has expired again and you are caught in a never ending loop. 

The point here is that I have been a desktop pro user for several years and I would think that at the very least I should have access to my own information without having to pay more than 3 times what I was purchasing desktop for to have a year's subscription.
The other issue is that when I purchased 2022 pro I did not realize that I had purchased a product that expired! It was in the small print. 
I am not one to get online and rant, but this is absolutely ridiculous! I wouldn't even have as much of an issue if I could convert to the online version, but as I have no access to any menus in my desktop version I can't even convert to online. I am guessing Intuit is going to lose a lot of customers over this and rightly so.

Hello there! Thank you for joining the thread and expressing your detailed concern. We understand how this challenge can affect your business activities, and we want to help you resolve it as soon as possible. Please know that any inconvenience caused by the inability to open your QuickBooks Desktop isn't what we want for you.

As the QuickBooks Desktop that you are using has already expired, you are unable to access your data. However, if you have a backup of your company file, you can migrate your books or data to QuickBooks Online with an online tool. You simply need to open the online tool and upload your company file from there. For detailed information and the process, please check out this article: Move your books to QuickBooks Online with an online tool. 

If you don't have a backup file, you can reach out to our Live Support Team for assistance with data migration. Please open this link and scroll down below to see the contact information for a phone call.

Please note that the appearance of your data may change after exporting it to QuickBooks Desktop. For more details, you can check out this resource: Learn about switching from QuickBooks Desktop to QuickBooks Online.

After the migration, you need to ensure that your data is ready to go. For a step-by-step guide on what you should do after moving to QBO, please refer to this article: What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online.

Additionally, you can keep these articles handy when managing QuickBooks Online moving forward: 

•  Get started with QuickBooks Online
• Learn about QuickBooks Online with ho-to videos

Please feel free to reach out to us again if you have any further concerns or questions regarding QuickBooks. We are always here and eager to assist you. You can click the Reply button below or post your queries in the Community. Take care!

@LockedOutAndUnhappy 

You can use the trial version of QBD 2022 for good to access your data. Contact me in private for details.

Your advise will only work for those that have not already been locked out. Once you've been locked out, you can not access the Quickbooks desktop to perform the steps that you laid out.

@PostalDude 

Which QB Desktop year version?

You can use the trial version to open your file.

I have the QB Desktop Pro 2022. I ended up having to contact Intuit through online text and we were finally able to resolve the issues. It took a while, but I am back up and running. Thanks for asking.

What was the resolution? 

Pay the $650 a year ransom

Locked out. Had to give in to online. 

@BettetheBaker @Jeff Roberts @Craig_B 

You can use the trial version to access your data for good as mentioned by Fiat Lux - ASIA.

This was somewhat helpful.  However, if I retire, and no longer need an active program I does not make sense that I can not access a Desktop program in at least a read only version.  Bookkeepers and accountants are generally required to keep records for 7 years.  It appears you will wipe out our ability to access old records when a subscription has expired in six months.     Does this mean I have to go back and print out hard copies of everything I have done?  I would also have no ability to upload past records to an accountant if there was an IRS audit?  

I wanted to have a Desktop version that I owned.   I understand that some features can not be supported for ever, but access to information is crucial for longer than 6 months.

I am so very very disappointed in Quickbooks.   Going to online and expecting Quickbooks clouds to be forever secure is quite an ask.  My own little computer is much easier to secure than these big cloud centers.  I am only dependent on a local electric source. 

That is the rant, how do suggest we handle getting information that is 6 years old for IRS audits?

I hear you, @Lorraine MN. Let me walk you through exporting your data in QuickBooks Desktop (QBDT) so you can have a copy of your financial records.

When your QBDT subscription expires, the view-only access remains for one year. However, this option is available in QBDT for Windows 2023 R3 and newer.

To keep your accounting data, you don't need to go back and print out everything since you can export your information before your subscription expires. This way, you can use the data to send to your accountant for IRS audits. Here's how:

1. Go to Reports and select Reports Center.
2. Double-click the report to export.
3. Select the Excel dropdown, then Create New Worksheet or Update Existing Worksheet.
4. If you see a message that says your report has too many columns, click Advanced, then uncheck the Space between columns checkbox. Select OK.
5. Once done, select OK.

I'll also share these articles for your guide:

• Export reports as Excel workbooks in QuickBooks Desktop.
• Import and export data in QuickBooks Desktop.

Furthermore, you can manage your QBDT account and subscriptions with the Customer Account Maintenance Portal (CAMPs). 

Stay in touch if you have additional queries about your QBDT subscription, and we'll get back to you right away to assist you. Take care, and have a good one.

@Lorraine MN 

how do suggest we handle getting information that is 6 years old for IRS audits?

You can use the trial version of QB Desktop Enterprise to access your historical data for good.

I logged into my CAMPS site, but they only gave me the options of Quick books on line or Quickbooks Desk top Enterprise.  I did not give me a link to Quick books 2024 Pro Desk Top. 

Also I have receive messages inside Quickbooks that there is a discount in price available however the prices I see are the same offered by Best Buy or any where else I look on line. 

I am understanding the changes you have made in going to subscription services, however, I am unhappy with the year over year resubscribing and your price point. 

I appreciate you coming back and clarifying your concern, Lorraine. This isn't the kind of feeling that I wish you to have regarding how a QuickBooks subscription works and the associated price. I'll ensure you can still manage your data efficiently.

Please know that the link for downloading a trial version of QuickBooks Desktop Pro 2024 is currently unavailable. This is only accessible in the QuickBooks Enterprise trial install file. 

As mentioned above, once your QBDT subscription expires, you will have view-only access for one year. You won't be able to change your data while your license is inactive, but you can export them so you have hard copies of everything. I recommend performing this and following the steps outlined by my colleague to make sure that you have company details to present for IRS audits.

On the other hand, the promotion price is subject to change and we presently have a discount for 3 months. Once it expires, the program will set the subscription to its original amount. You're eligible to get the discount whenever you buy QuickBooks directly; it is not available if you use first the trial one. 

In addition, please know that you have the option to use an online tool that allows you to transfer your details directly from one account to another if your QBDT is out of date. For detailed information and the process, you can refer to this article: Move your books to QuickBooks Online with an online tool. 

In case you need a specific report on how to verify if your data was imported correctly to QBO, you can read this artilce: Learn about switching from QuickBooks Desktop to QuickBooks Online.

You can add a comment below if there's anything you need about subscriptions and managing financial data. I'm right here to help in any way I can, Lorraine. Take care and stay safe always!

@Lorraine MN 

You have to call Sales team to purchase QB Desktop 2024 Pro Plus. Another option, you ca purchase it thru a partner and get $100 cashback.

What is the best way to renew payroll 

@Tstout  

Can you find your Enhanced Payroll subscription in CAMPS?

https://camps..intuit.com

I renewed my Quickbooks and I still cannot open it to work. What am I doing wrong?

Thanks for reaching out, @STC1969. I'll make sure you can open your QuickBooks Desktop so you can continue with your task.

Before starting, please ensure you're using the upgraded QuickBooks Desktop for everything to work as expected. 

Once everything is good, let's perform some troubleshooting steps to fix this software issue using QuickBooks Tool Hub. It will resolve system glitches that prevent your QuickBooks from opening.

Follow these steps to proceed:

1. Close your QBDT account.
2. Download the most recent version of the QuickBooks Tool Hub and save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.
5. When the installation finishes, open the Tool Hub on your Windows desktop.
6. Select Program Problems and click Quick Fix My Program.
7. Run the QBDT program and try to open your company file.

Feel free to read this article for complete details on troubleshooting steps if QuickBooks Desktop won't open: Fix issues when you can't open QuickBooks Desktop.

Also, you can reset your password in QuickBooks Desktop whenever you have trouble signing in to your company.

If the issue remains,  I recommend contacting the QuickBooks Desktop Support team directly. They have the necessary tools and expertise to verify your subscription status and provide personalized troubleshooting steps to get you up and running again.

To contact our Support team outside QuickBooks, here's how:

1. Go to the https://help.quickbooks.intuit.com/en/contact link.
2. Click Search for something else.
3. Tap Start a Message and enter your concern.

I'll share these helpful articles that guide you in managing subscriptions and fixing data issues in QBDT:

• Resolve potential data issues in QuickBooks Desktop
• Manage your QuickBooks Desktop subscriptions and services

Let me know if you need further assistance accessing your QuickBooks Desktop or have any QuickBooks-related concerns. I'm here to support you every step of the way.

@STC1969 

Try to reinstall your QB program.

Why does one resource say files can be accessed without renewing the subscription and the other says you cannot access files?  Can you USE the files without getting security updates or not?

QuickBooks Desktop cancelation policies

Learn more about QuickBooks Desktop cancelation policies.

We understand that circumstances change, and sometimes it's necessary to make adjustments. But before you cancel, familiarize yourself with our cancelation policies.

Important: If you missed your payments, the system automatically puts your file on hold for a week. The timeframe is from the date/time the system detects your subscription is inactive.

When this happens, you won't be able to open your file until you either renew your subscription or set it up for view-only mode. The view-only mode will last for a year until you process a repayment.

@bdalley 

Which QB Desktop year version?