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AVan
Level 1

Can not connect to BofA

I keep getting the error in my QuickBooks Desktop (NOT QB ONLINE) bank feed "You are no longer connected to Bank of America web connect, Set up a new connection with Bank of America - New again to start using the new and improved bank feeds."

When I attempt this, it goes all the way through the process then at the very end when is says connected I get another air message, "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two.Try to set up your Bank of America - new again then. Below this message it says; 88888 All accounts associated with this customer ID have been synced with QuickBooks bank feeds. If other wise contact your financial institution. No connection has been made and nothing has Syced. This has been going on for over a week now. I have contacted BoA and they state that QB has ended their relationship with them and I have contacted QB multiple times and they have been no help and say they did not end the relationship with BofA. So both sides are pointing their fingers at each other and saying it is the others problem. So frustrating.

Is anyone else dealing with this?

4 Comments 4
CindyP1
Level 2

Can not connect to BofA

I am curious if you had any answers to this question?  I use BoA also and typically download and import manually, but it is not working.  Curious and assuming it may be a related and similiar issue.

cody_a
Moderator

Can not connect to BofA

We want to get this resolved for you quickly, @AVan.

 

I'm passing all the details of your situation—your Community comments, troubleshooting steps, and support history to our Next Level Help team. You can expect an expert to contact you directly within 1-2 business days with an update and the specific next steps we will take to fix this bank connection for good. We appreciate your patience as we work to find the right solution.

hughcan
Level 1

Can not connect to BofA

I am having exactly the same issue. Quickbooks Pro Desktop.

 

Bank of America no longer allows you to download QBO files.

 

When I attempt to set up syncing with Quickbooks Pro Desktop, I get the "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two."  But I have tried this numerous times over the past several weeks with exactly the same results. 

This is NOT a temporary issue. This appears to be a permanent failure and I suspect the failure originates in Quickbooks.

Candice C
QuickBooks Team

Can not connect to BofA

Good afternoon, @hughcan

 

Thanks for chiming in on this thread. We hate to hear that you've been having this experience with Bank of America in QuickBooks Desktop. 

 

To escalate the issue, I recommend contacting our Customer Support Team. They'll be able to review your account and see why this is occurring. Here's how: 

 

  1. Go to the Help menu.
  2. Press the QuickBooks Desktop Help/Contact us option.
  3. Enter your question.
  4. Tap Get a callback.

 

Please reach back out and let us know how the call goes. We want to ensure that you get this taken care of as soon as possible. Take care! 

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