Can not connect to BofA

I am curious if you had any answers to this question?  I use BoA also and typically download and import manually, but it is not working.  Curious and assuming it may be a related and similiar issue.

We want to get this resolved for you quickly, @AVan.

I'm passing all the details of your situation—your Community comments, troubleshooting steps, and support history to our Next Level Help team. You can expect an expert to contact you directly within 1-2 business days with an update and the specific next steps we will take to fix this bank connection for good. We appreciate your patience as we work to find the right solution.

I am having exactly the same issue. Quickbooks Pro Desktop.

Bank of America no longer allows you to download QBO files.

When I attempt to set up syncing with Quickbooks Pro Desktop, I get the "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two."  But I have tried this numerous times over the past several weeks with exactly the same results. 

This is NOT a temporary issue. This appears to be a permanent failure and I suspect the failure originates in Quickbooks.

Good afternoon, @hughcan. 

Thanks for chiming in on this thread. We hate to hear that you've been having this experience with Bank of America in QuickBooks Desktop. 

To escalate the issue, I recommend contacting our Customer Support Team. They'll be able to review your account and see why this is occurring. Here's how: 

1. Go to the Help menu.
2. Press the QuickBooks Desktop Help/Contact us option.
3. Enter your question.
4. Tap Get a callback.

Please reach back out and let us know how the call goes. We want to ensure that you get this taken care of as soon as possible. Take care! 

Your instructions were completely incorrect. When you request a callback from support - using the functions of Quickbooks Desktop Pro - you get connected to a QB Online tech who knows nothing at all about Desktop Pro.

That person gave me a phone number to call. I called and that connected me to a worthless AI agent that could not understand the simplest requests or responses. By repeating the words "agent technical support representative" about ten times, I got the AI bot transfer me to a person.

The person was competent but could not resolve the issue. We did a screensharing session and I demonstrated that an attempt to make a direct connection to Bank of America. The error that appears is the same one I have always seen (going back months now). See screenshot. 

In the screensharing session, we also looked at the "Participating Financial Institutions" list - accessed from the Banking menu in Desktop Pro. Both the "Bank of America - New" and "Bank of America - QB Webconnect" listings within the Quickbooks Desktop product report that the supported download method is "Web Connect". However, Bank of America does NOT repeat NOT provide QBO files. It only provides the following file types:

Web connect for Quicken 2018 and above
Quicken and Managing Your Money - QIF file (2 digit)

Quicken - QIF file (4 digit)

Microsoft Excel format

Printable text format

These are the only options from Bank of America. 

So, the Quickbooks Desktop product SAYS it can connect to Bank of America using QB Webconnect, but it CANNOT because BofA does NOT provide QB Webconnect files (QBO files). The bank used to provide QBO files but that stopped about two months ago. 

At the very least, Intuit should update the information within the product itself show correct information about Bank of America connections. Ideally, Intuit will work with BofA to get the connection going again. BofA is only one of the five largest banks in the world. This should work.

Found this on Reddit:

https://www.reddit.com/r/BankOfAmerica/comments/1oddyea/quickbooks_desktop_not_supported_any_longer/

Apparently BofA and Intuit don't communicate effectively at all, which is ridiculous since they must have millions of customers in common. Makes me want to stop using Intuit products completely. 

Is there anyone with an update. I am already spending over 40 minutes with QB support on the phone and it seems it is not fixed. Interesting now the download options are longer for Quicken available and you can again download the QuickBooks Webconnect file for 2018 and higher. But I am still unable to import this into a 2023 or 2024 desktop version. Interestingly enough this is for a client that has a checking account and two credit cards with BOA and I am able to import everything from the credit cards. It is just the checking account that has the issues. In addition this is the only BOA client with the issues. All my other BOA clients I have no problems with. If anyone has an update.... greatly appreciated. I thought the update with the conversion from Quicken to QuickBooks would be great but since they now they dont even offer the Quickenfile anymore. Crazy!

I'm having this same issue & error message with American Express QBDT connections. Was this resolved for you?

I'm having this same issue & error message with American Express QBDT connections. Is there a new suggested resolution?

11/27/2025, having the exact issues w/Bank of America feeds.  Anything new ??  thanks

Hello there, @bobdre1050.

Thank you for reaching out about the connectivity issue you're experiencing between QuickBooks Desktop and Bank of America. I understand this has been a frustrating experience. This can be quite troublesome, but I noticed a similar question regarding the Bank of America feeds. Fortunately, this issue has been raised by another member of the Community, and a fix has been shared.

I would like to share the link to their response so you can follow the recommended steps: https://quickbooks.intuit.com/learn-support/en-us/banking/re-bank-of-america-bank-feeds-not-working/....

Additionally, I'll share this article in case you want to import your files through a CSV file in QuickBooks Desktop (QBDT): Import/export CSV files.

Feel free to reply below if you need further assistance.

See my posts above. There is a workaround - we'll see how long it continues working - but essentially BofA no longer provides QBO files so the only option I am aware of is to use the workaround noted above in my post (or stop using Quickbooks Desktop and move to a different system.)

The workaround is that you convert from quicken file but the files I can generate now are quickbooks file. They are the exact files that you need to import but it’s not working. I have this issue only with one customer and one of her BOA checking accounts. It works with her other BoA credit cards just fine. The workaround on Reddit is creating a Quicken file. Which now longer is available to even download from BOA. In the meantime QB data services is workin on the file from BoA to see why it cannot be imported.  

A few days ago, Bank of America resumed having .qbo files available for download but they are not importable into Quickbooks desktop (unidentified financial institution error).  Spent the entire morning with QB support - no go... they sent me to Bank of America... haven't heard back yet.  The quicken coversion fix worked for a few weeks, but now BoA doesn't support that download anymore.  Hopefully they get it figured out.  

I have been having the same issue too.  I finally was able to import using the same qbo file.  Please try and let everyone know if it works.  

1. Open qbo file with notepad

2. navigate to line 25 <INTU.BID>6526 and change to <INTU.BID>11162

3. save file

4. double click to open qbo file now and see if transactions are imported correctly.

Has anyone found a resolution to this?? The only Download file available through BOA is PDF. I have QB desktop and am unable to use bankfeeds. 

Hello there, @Kat777.

To begin with, Bank of America recently made security enhancements that require users to update their account connections in QuickBooks Desktop (QBDT). To ensure your account syncs correctly, you’ll need to disconnect the old feed and then set up the new “Bank of America - New” connection.

For a step-by-step guide to walk you through the process, refer to this article: Refresh your connection for Express Web Connect online banking.  

If the issue persists, I recommend contacting our Live Support team for further assistance in checking your account and reconnecting to the updated feed.

If you have any other concerns, please click Reply.

@Clark_B ,

I have completely removed my account from bank feeds and tried to add my checking account back in, and it will not add the account. Am I doing something incorrect? I spoke to an agent last month who advised that I wait a few day to let it sync. That has not worked. I am still without ability to sync my account back into bank feeds. 

@Clark_B 

It appears by your steps, that #6 is not working, It never gives me the option to select an account. I have attached a picture of the screen. 

Step one- says complete and then I get the spinning wheel that never goes away. Once I click "OK" they screen disappears and I am back to square one. 

Getting back to square one after completing step one is something unusual, Kat. Let's work together to sort this out.

To resolve this issue, I suggest running the Verify/Rebuild Data tool, which can detect errors or damaged data in your company file and ensure the software functions correctly. Here's how:

Verify Your Company Data:

1. Go to the Window menu and select Close All.
2. Click File, then choose Utilities.
3. Select Verify Data.    

Rebuild Your Company Data:

1. Navigate to File, then Utilities, and select Rebuild Data.
2. When prompted, create a backup before rebuilding: 
   Click OK, name the backup file, and select a location to save it. Ensure you don’t overwrite an existing backup.
3. After the rebuild completes, click OK when you see the message "Rebuild has completed."

Once done, refresh your bank connection again to update bank feeds. If the issue persists, I recommend contacting our Live Support team, who can closely examine your account in a secure setting and will guide you to the next steps to regain your bank connection.

Let us know if there's anything else you need help with. We're here to assist you further.

This does not fix the problem. The problem also just exist with certain BOA customers. And the live support is useless because they simply tell you that’s beyond their control and that we need to contact BoA. They say the exact opposide. The bottom line is that there is an issue and no one seems to care. 

I spent quite a bit of time on the phone with both BofA technical support and Intuit technical support over the past few weeks. Each blames the other for the problem. Here's the story are I understand it now:

Intuit is NO LONGER SUPPORTING Bank of America bank accounts for Quickbooks Desktop Pro. (As I write this, Desktop Pro still works with BofA credit cards, but NOT with BofA bank accounts.)

Intuit wants everyone to move to the online version and they are gradually removing support for business-critical functions from Quickbooks Desktop Pro. (What do expect for the low low price of $1000 a year?) It's a great time to look at alternatives to Desktop Pro - it is being sunset. 

Note that, for now at least, Quickbooks Desktop Pro still works with Chase bank accounts. That is likely to change soon as well.  

I am  not able to import the .qbo files that I downloaded for end of year into quickbooks desktop today.  My last import was mid Oct.  I am getting an error that quickbooks in unable to verify the financial institution information  for this download.  Ive tried updating my QB and redownloading the file.  I will ask support or AI and see what I can find out.

I'm experiencing the very same issue. Bank connection verified and complete via Bank of America but then can't choose account(s) to link up using QB's interface. Just get spinning wheel which just goes away once I click "ok" in bank connection screen. Using Desktop Pro Plus 2024. This is absolutely maddening.