QuickBooks Q&A

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I’ve changed my phone to iPhone 17 and wanted to send an invoice to a client. I can load the app and my customers, I can see the estimate but it won’t load up when I press it. I’ve also tried to click on create invoice and this doesn’t work either. Has anyone had this issue and figured it out?

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Dashboard doesn’t look like it does in the App Store and I am upgraded to the latest version of the app. Help suggests doing things which do not exist in the app. I am a gigging musician who deals in cash. I cannot enter a new customer as that customer exists in imported transactions from the old QB self employed app but does not show up as a customer in this app. I need to do everything on the app. I can’t find how to generate tax info in the app.

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My supplier sends me invoices, I automatically upload them into QB as bills. I also have credit notes from the same supplier. How do I input the credit notes and then match them to the downloaded bank transaction along with the bills?

How to match a payment to the vat return if the amounts are partial? Thank you

URGENT please

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I was only logged into one session on my desktop, have logged out, have tried a different browser, have used an incognito window, have cleared cache in chrome, you can't seem to change this date setting on the app. I'm all out of ideas, has anyone had this before?

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I am using the IPad Pro as my laptop hence my desire to move solely to the app over the internet browser.

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The whole layout is new and ideally I'd like to go back to the old one

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This all takes place using QuickBooks Self-Employed web-based. I created an invoice on 3/11. I put my own email address in the client email box (basically, I send myself the invoice and then convert it to a PDF before attaching it to an email to the client) and clicked send. The email arrived into my inbox pretty much immediately. Later, on speaking with the client, it became apparent that they no longer required the service that I was invoicing for, so I deleted the invoice from QuickBooks. This morning (6/11), the deleted invoice has appeared in my in-box! I checked that it had definitely been deleted on 3/11 and on checking the email header, the sender is shown as "uk.selfemployed.intuit.com". It looks as if QuickBooks has somehow taken it upon itself to email out a deleted invoice. Unless I'm missing something.  Any ideas how I can stop this happening again?

We haven't changed anything in the software since our last submission

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I only deleted the project as QB states you cannot make a customer inactive without deleting projects. It also said you can undelete projects. However, this now seems NOT to be the case and I have lost all my project info.

It appears this problem was flagged as far as 5 years ago and Quickbooks has done nothing to better the situation. Is the only solution to lose all your project data - or, also not workable, do you need to export data from all projects from all customers one by one or else lose it all?