SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now

Switch to QuickBooks and 70% off for 3 Months

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - How-to videos
  - Webinars
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Tutorials (Videos)
  - QuickBooks Courses
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
- QuickBooks Community
Community

Plans & Pricing
How It Works
Explore Products

Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

Get Started
Ideas
Product Updates
Events
QuickBooks Support
Resources

Ask the Community
Login

Home
QuickBooks Q&A (AU)

QuickBooks Q&A (AU)

QuickBooks Q&A

Getting Started
- 122 topics
EOFY and Reconciliation
- 189 topics
GTS and BAS
- 410 topics
Payroll and STP
- 1370 topics
Banking
- 752 topics
Manage customers and Income
- 1636 topics
Manage suppliers and expenses
- 259 topics
Manage your account
- 1286 topics
Reports
- 74 topics
Other Questions
- 937 topics
Move to QuickBooks Online
- 194 topics
QuickBooks Time
- 19 topics

All Topics
Questions
Conversations
Ideas

7248 Topics

onsiterepairsandmaintenance

asked in Other Questions

Why is it every time I try connect with my bank and I approve it on my end and then press done on quickbooks it says try again

No text available

81

R

9 months ago

A

apatel1

asked in GTS and BAS

We are posting invoice with location but here are option for amounts are inclusive /exclusive and out of scoop of GST. We need option of GST free sales (0%). Kindly Sugg

We are posting invoice with location but here are option for amounts are inclusive /exclusive and out of scoop of GST. We need option of GST free sales (0%). Kindly Sugg.

231

asked in Other Questions

unable to get transactions for 1 account. error 187

i couldn't sign in account from quickbooks to CBA account and failed to verify my info by approving on cba app

121

How can I generate a yearly PAYG income tax instalment Report for the company.?

There is no standard report for this , only with holding report. It does appear in the GST report but quarterly

171

asked in Other Questions

Superannuation amount paid through beam super it`s showing cancelled in super payments

No text available

181

asked in Other Questions

Is there the option to add a preview pane to the 'for review' screen (Accounting - Receipts)? Is there a quicker way to scan through the receipts by looking at them?

Can we customise the 'for review' screen by adding a preview pane? With all the updates & features I'll never use, I feel like there should be a quicker way to scan through uploaded receipts. Occasionally I have a receipt I KNOW I have uploaded but can't locate it using the search feature. I know you can hover over the icon and see a bit of a preview but often it doesn't s how a full A4 page so I have to open the receipt anyway.

201

Keen to hear about chart of account set ups optimised for professional services businesses in Australia, including default GST rates for particular accounts.

No text available

121

asked in Other Questions

How are people using the new AI features to speed up bank reconciliation? Keen to hear examples. In your reply, please also advise what Inuit subscription(s) you have.

No text available

220

asked in Other Questions

All my customers and invoices are gone?

No text available

91

asked in EOFY and Reconciliation

How do I reconcile my account, when there are missing bank transactions?

No text available

252

how can i connect a credit card when i continually get error 187

how to fix error code 187

111

Can't retrieve bank transactions from bank

My bank has 2FA. When QBO connects to my bank feed, it asks me to confirm that I've provided approval through my bank's mobile app. I have, and click proceed in QBO, but continue to receive an error: === Let's try again Commonwealth Bank, Australia (NetBank) https://www.commbank.com.au/ === Help appreciated.

111

9 months ago

A

arbcontracting01

asked in Payroll and STP

How do i pay my employee his run plus leave loading?

No text available

51

asked in Other Questions

How do I RETRIVE an expense I deleted?

I just accidently deleted an expense that I need for reconciliation, how do I retrieve this?

141

asked in Other Questions

can you message customers from quickbooks?

I wish to notify my customers of a business notice

131

asked in Other Questions

Earlier this year Quickbooks finally released a native connector for Stripe. However as of Nov 2025 it is only available to US region. When can AU use this connector?

No text available

164

9 months ago

K

kerryanne-simpson6

asked in Other Questions

error 187 bank feed not working properly and the other side for the bank is

No text available

111

asked in Other Questions

What have they done to Quickbooks!!! Is there any way of changing it back to the old look

No text available

81

asked in Other Questions

GST (or Tax) column is missing while you are categorizing transactions in the QuickBooks bank feed,Accounting section page is blank ,, cannot set up GST rate

No text available

131

we paid the amount in aug'25 but for the purpose of the gst. Payment transaction sync in oct'25 to dec'25 QTRWhat's the issue

No text available

111

I cannot link my Commonwealth Bank account to Quickbooks Self Employed. Ongoing issues with bank connection dropping for months and now Commonwealth Bank not showing.

My bank connected fine to QB for years but I have needed to reconnect on multiple occasions in recent months. Please help as can't seem to get any support from Intuit! Can anyone please advise or help?

40

asked in Manage your account

How to Switch from a Live Company file to the Sample Company file

I need to advise a client on how they can switch from their Live File to the Sample file during their login

843

asked in Payroll and STP

how do i check the logs or sms and email sent for rostering and changes

No text available

61

asked in Other Questions

I am trying to create an account but I get an error message "there is already an account with code number 6-5000" but when I look at the chart of accounts there is none

No text available

111

asked in Other Questions

can we add any new invoices today, we are having issue related that

Today all our users could not add any new invoices, bills using the +new option, we could not view entered supplier invoices as well, it directly goes to make payment section

101