QuickBooks Q&amp;A (UK)

Why aren’t my invoices sending?

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asked in Employees and Payroll

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Yanti Pegler01

Payslip to be run through payroll with the tax due as £0.00

HiHow do i set up a payroll for new employee with the tax due as £0.00 ? we then terminate this 'employee' soon after payslip producedThis is apparently required by HMRC due to one of the employee's death so the pension benefit goes to the next of kin, bearing in mind this is not an individual pension but a company private pensions. No Tax being deducted for this occasion. Any idea, anybody? 

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My expenses list on my phone app are suddenly not showing any suppliers

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asked in Account Management

How can I change the Primary User who has died. Seem unable to get passed first page of form and continue on.

It requests whether Non Profit/Owner and once inserting this unable to continue further

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asked in Employees and Payroll

Payroll journal

I have an automated payroll journal that debits and credits the same account. I would like to remove 2 of the rows of the journal to stop this happening. Can you explain how to do this please,=.

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In bank transactions I'm getting n/a in Balance column

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Account manager contact number

Does anybody have the contact number for account managers?

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asked in Reports and Accounting

XML File has no info message when printing report

Hi When I print reports directly from custom reports I am unable to and get the message This XML file does not appear to have any style information associated with it. The document tree is shown below.When the reports are run and printed manually -one at a time the report runs.I have cleared the cache on the browser Any ideas? Thanks 

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asked in 3rd Party Apps

How do I see both of my company's on the mobile app? (I can on the web app - both linked via the same email address)

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ESTIMATED TAX (SELF EMPLOYED)

Good evening Its my first year of using SE QB so forgive the question if its been asked but I was unable to find the answer On the home screen the figure for estimated tax is that what is estimated left to pay or does it take intoaccount payments made and filed under taxes

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Anonymous

Has anyone had an issue with emails not delivering recently

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asked in Employees and Payroll

New payroll wasnt submitting to hmrc

Hating this new payroll system. When I view an employee, their pay history is not showing. Doing some digging I have now found none of the payrolls have submitted to hmrc since we were switched in August. This is getting ridiculous 

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QuickBooks keeps running in the background and draining my battery. It done 47% of it today despite having closed the app. Updated app iPhone 13. Is this issue known?

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safeandsecureele

asked in 3rd Party Apps

Software issue of the app running in the background after being closed. It drains the battery. Is this an issue that is known about? Is there a way to stop it?

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Uploading missing transactions via CSV

So I had to reconnect my account and didn't realise I needed to put in the date from last connection lost as the start date. As such I have 3 months of missing transactions. I've followed the instructions to download the CSV file etc. but once I get to the step where I've selected my file and selected 'continue' I then reach the step where I'm asked "Select a QuickBooks account for the bank file you want to upload'. However I have no options in the drop down menu to select from and I cannot add anything either. How do I progress from here because teh 'continue' button is greyed out so I cannot go any further.  Can anyone please help me. I'd really prefer not to have to put each transaction in completely by hand.I don't suppose I can ask my bank to connect and only add transactions is within a specific date period? I bank with Santander Cahoot (UK) btw. Thanks

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asked in Reports and Accounting

When Customising an Existing Custom report I get the message Please select at least one column. regardless on the change I make Why? How can I rectify this

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connecting quickbooks and shopify products/stock

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ElJBNew Member

asked in 3rd Party Apps

So I have already connected my Shopify to quickbooks via the quickbooks online global app. I would like to be able to automatically have my stock reduced by 1 every time I sell a product. My products are hampers that are made up of different items. On quickbooks I have uploaded the different items as stock, and created bundles (which are the hampers) including all the of the stock items in that hamper. How do I manage it so that when that hamper on Shopify sells, that it is connected to that corresponding bundle on quickbooks, to reduce my stock for all those items?

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I created a new client account for my client but when I try to search and click for that new client the system brings up an existing clients account. How do I fix this?

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asked in Making Tax Digital

VAT

HiOur last couple of VAT returns have been recorded in QBO as paid out of Cash in Hand.  How do we change this so QBO records the VAT payment from the bank account that paid the VAT please?Andrew

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Switch from automatic to manual updates of bank account

Hi, I have linked QBO to a new bank account and unlike the previously linked bank accounts, that one is automatically updating itself which is very annoying. How can I switch from automatic to manual update of a linked bank account?I cannot find the option on QBO...Thanks so much, Lucia

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I am VAT registered but the invoices are not showing 20%VAT for customers and I am having to add it on manunally. How do I change this?

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i have recently purchased a car for my business using my own money%2Cwhat catergory do i put this unde

Hi ,i have purchased a car for my business using my own money,what catergory do i put this under? i can only see b

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Can i Speak to human

Speak to advisor

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When I write an invoice I can see my account number, as soon as I email it over it’s starred out. Why is this happening?

About 10 invoices ago this started happening. I’ve tried manually writing the account number but when I send it the information stars out the first 4 numbers. Obviously this is very frustrating as I’m unable to get paid until this is fixed.

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asked in Do More with QuickBooks

How can I change my shortcuts on my phone app so it it more relevant for my business.. I.e. remove some and replace with relevant ones..Thanks

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