QuickBooks Q&A (UK)

I have set up account with quickbooks online but can’t transfer data from self employed

We are trying to dissolve our company.  Have terminated the 2 staff online.  Now cannot process payroll to send P45 and final accounts to HMRC.  What to do?

I seriously can't remember the last time QBSE worked properly!There's an open banking issue between QB and the Coop Bank that's been rumbling on for years now.For a while now, EVERY time I log in to QBSE or open the QB app, Coop Bank sends me an OTP. As much as this is annoying, I need it to download the transaction history.Now, Coop Bank have stopped sending QB the codes. They work if I'm banking normally but nothing is coming through for the QB app or QB login online.Downloading csv files is laborious and not efficient especially when QB has problems importing or even uploading them. Why am I paying full price each month for something that doesn't work?

I have reported it and they said it was an issue but still not fixed

Is this an issue at Quickbooks?  both HSBC accounts on one Quickbooks account are affected

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how do I remove the vat column on the purchase order template in QuickBooks advanced

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HiThe pension contribution report that I run is sometimes incorrect, I can see why but cannot see how to correct it. Each month the payroll comprises salary and overtime, inevitably sometimes I am notified of errors on the overtime after the payroll is finalised, I am asked to correct it so run an adjustment payroll for the extra costs, all deductions are fine but the pension report includes the salary element in gross pensionable pay twice, once for the original pay and again for the adjustment even though not paid a second time. How can I correct the report?     

Hi, I have accidently paid one of our suppliers twice around 10 days apart from each other. The supplier has now refunded me for one of the payments and I am unsure how to record this on Quickbooks if anyone can help.  Thanks. 

Cannot access my customers,invoices etc

Any one else having this problem

I am trying to achieve the opposite effect. The company should not have been put on standard VAT accounting - now I am trying to sort out a lot of issues that took place when QB was set up. I have done everything that is listed above and it shows a tick in cash account. I click save and then go to run the return for April to June 2024. And nothing has changed - box 1 shows the sales invoices listed in date of issue, not the amounts received. This is so frustrating as they have clearly been paying VAT far earlier than they needed to and they could do with a welcome respite on this return but I cannot get QB to oblige.

Hi, we used to be able to change the options in the dropdown in profit & loss on the dashboard to various time periods including 'financial year to date', it's looking like this option is no longer available, has it been withdrawn?We found the financial year options more relevant for our business, any chance they could be reinstated if they have been withdrawn?

Anyone else having this problem

Hello, I am a photographer and have provided one of my clients with an online service selling images we took of his clients to them. My client would then receive the revenue from these sales. My client facilitated the shoot, I took the images and uploaded them to a gallery and his clients then bought them online using Stripe. Stripe then combined the sales revenue, removed their fees and sent me a consolidated (£147.50 revenue - 2.81 fees) = 144.69 which I have since created a Sales Receipt in QB - ref 152. I've since transferred to my client.I can't work out how to manage these transactions in QB. So far, I've created a separate supplier profile for my client and an 'Other Creditor' account type in my CoA. My thought was the stripe payout (£144.69) would go into the Other Creditor account and that'd then allow me to track the payment to my client.  However, it seems I can't do this. Can anyone tell me what I should be doing to manage this? 

I was informed by the employee that they had a student and postgraduate loan and I ticked the relevant boxes; however, I have now received a notice from HMRC saying that we shouldn't have deducted a post-graduate loan repayment. Does Quickbooks support student loan payment refunds?

This seems to be a fairly recent development

I have been sending them directly after completion and submissions from my end, but he has never bothered to access the link. Anyway he has tried this week and can't get in to the links previously sent and I can't find them within quickbooks anywhere.

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Can i unlink my bank account from quick books?

Submitted the tax return. Made the payment and when l tried to match it it shows twice so l need to delete one which it doesnt let me