QuickBooks Q&A (US)

I need to change the logo showing up on my invoices and I've spent 15 minutes trying to hunt down where to do it. I can't find the option anywhere and the "Help" search is useless. Where is the logo hiding so I can swap it out? Thanks!

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I am currently using QB Self Employed and was informed that this option has been discountinued and I will need to convert to QB Simple Start.  I have been talking to a lady “Precious” that has a foreign accent and I have trouble understanding what she is trying to tell me to do in order to get this done.  So, is there step-by-step instructions that can be provided in order for me to convert over to Simple Start.  I currently have two Etsy shops that flow into my Self-Employed account.  Please advise me at your earliest possible convenience or have someone that clearly speaks the English language contact me to walk me through it.  Sincerely, [Removed]Company ID:  [Removed]

When I launch workforce on my phone I get an error msg "your info failed to load" I am unable to clock in

Its in a CSV file.

they are both LLC's and I would like to avoid paying $25/month per business if possible.

How do i change the Account name? that business that it is listed under is no longer in business and i need to change this Account name to a different name. I am a self employed business is that possible to change the name? or do I have to create a whole new account? 

As the owner/principal of our QB Enhanced Payroll subscription, how do I change my email address?  Is there a form that I can submit?  There doesn't seem to be a way to edit that with the payroll system.

I'm using Enterprise. This month there have been 2 payments (from 2 separate clients) that have been entered twice in my register.  However, only one payment shows up in each client's file.  I can only delete them out of the register (I can't find them anywhere else), and each time I go into Merchant Services, the duplicates get entered into the register again.

It's never taken this long, and we really need that paycheck to go through.

why are income transactions not showing in quickbooks?

Anyone else had the problem where bank transactions are not showing? I have the last in March 26 and then restarts 23/6/26

My payroll subscription was stuck in reactivation even though showing Active in CAMPS.  Got that resolved; however, one payroll cycle ran with no deductions.  Now the next payroll is retroactively taking out Social Security and Medicare but not the federal and state withholding from last pay period with no deductions. How can correct and deduct last pay period’s federal and state withholding?

Hello,  I run an interior design business and am trying to pay a Canadian vendor via ACH from the bill I created in QB.  I have set up the vendor with the Canadian address and the bank account numbers they use for US payments.  When I go to pay the bill, it says “missing info” and wants me to add US states only.  Is there a way that I can allow it to send to another country? Thank you!

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Hello QuickBooks Community, If I have a Bank Statement that is PDF, how do I convert the bank statement into CSV and import into QuickBooks online and QuickBooks Desktop?   

Auto-refresh is not working on modern view reports. I have to use the refresh icon or I receive a prompt to refresh page. This is a step down from classic reports that did have auto-refresh. Does anyone else have this problem?

I somehow unlinked the account of path that pays off my advances through my paycheck and then since the rest of my paycheck to my bank, I need help immediately I need to know how to reset it back up

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Hello.  I use a program called Design Files for my interior design business and have it connected to QBO.  I send invoices directly from Design Files for a portion of the total amount, then request the balance at a later date, and the client pays from the link it provides.  Suddenly, Quickbooks has also started sending an invoice for the full amount.  This has become painfully confusing for us and the client as we may send out numerous invoices in a day or week.  I went into settings and unchecked:Automatically send imported invoicesInvoices will be sent only to customers with a saved email address.That did not work and it is still sending invoices.  How do I turn this off?  This is a horrible feature and causes too much confusion and chaos for us and our clients.  Thank you. 

For interest allocated to trade or business assets (or expenditures), report the interest on a separate line of your Schedule E, Part II. Enter “business interest” and the name of the partnership or S corporation in column (a) and the amount in column (i).tax act doesn’t unless I make another k 1 which is improper 

I have recurring invoices set to go out to 140 people each month for membership dues. I want them to be able to pay by bank transfer, HOWEVER I don’t want them to be set up on autopay because I don’t want to have to chase down bounced payments. I’d prefer them to authorize payment each month, so if it doesn’t go through they see it right then and there. Also, if they cancel their membership I don’t have to issue refunds. I don’t need more work to deal with. I already have 140 invoices each month to deal with. From what I’ve seen, the only way to disable autopay is to disable the payment method entirely. Surely this can’t be the case?How can I disable autopay on customer facing invoices?  

Seeking some way to import an estimate -- typically an Excel or comma-delimited file -- directly into QB (preferably Online) such that it is recognized as an estimate (whether mapped manually or automatically). Based on cursory web searches and perusing this forum, it appears that the only way to import anything -- estimate or otherwise -- into the transactions database is as an .iif.Further, based on the existence of many plugins that claim to offer interoperability with Excel, my current best guess is that such a transmittal would entail a somewhat involved conversion process. Seeking confirmation or advice either way. Thanks.