QuickBooks Q&A (US)

Does the office in Culver City help customers? Has anyone gone?I am fairly close and can drive there but I want to make sure I can get help. At this point though, that might be the only option that I have.

I want to upgrade Quickbooks Desktop for Mac 2019 to current Quickbooks Desktop for Mac (2023 or 2024).I'm able to download a new .dmg file, but it does not show as a purchase and then give me a new License and Product code so I can properly do it. Where do I pay for the new upgrade and get what I need to get started w/ the upgraded product?

I submitted a full account deletion request for my Intuit Academy account, but it is stuck. I received an 'Action Needed' email, but my account dashboard is blank. The deletion is blocked by a QuickBooks Online Free tier subscription that is completely greyed out under my Products & Billing page. I cannot cancel it myself. Please manually cancel or purge this free company tier so my master privacy deletion request can process.

Hello, with the recent overhaul of QBO, can someone please clearly explain how do we batch import expenses using a .csv file? Everything I'm reading is dated to 2021, and some threads are mentioning a download of "QuickBooks_Import_Excel_and_CSV" which has documentation and screen caps from 2007/2008. I have about 90 expense transaction I have saved in a spreadsheet that i'd like to get over to qbo. 

Why can't I reply in the community? It keeps saying to sign in to SSO. I am already signed in.

A Pay Invoice button started appearing on our invoice PDFs in QuickBooks Online. We made no changes. How do we stop this from showing up on our invoices? We have not signed up for QB Payments. We have not activated "Accept online payments". If you click this button on the PDF it goes to a page that says "Looking for a way to pay?" etc. I don't want my customers to go to this link and get confused on how they should pay us. I would like this button to go away. Thank you. 

I am able to log my time on tsheets, but my employer cannot pay me because I have not set up my direct deposit yet. It will not allow me to log, and it will not accept my PH phone number for the verification code.

A client received a bundled QB payment on 8/14/26 for $2977 comprised of 3 sales-$270, $440, and $2267.  The sale for $2267 was disputed and declined on 8/14 but was clawed back on 8/18/26.  There are invoices for the $270 and $440 transaction and the owner marked them paid but there was never an invoice for the $2267 transaction.  Is the best way to handle this by creating an invoice for the $2267, matching all three invoices to complete the $2977 transaction and then refund the transaction for $2267?  Thanks!

license number and product number

Can we request a refund for a payment once it has been processed via direct debit?We have processed the superannuation payment for Precision CH via direct debit, and the payment has already been debited from the bank account.(on 15.09.2026) At this stage, would it be possible to request a refund or reverse the payment?

can i change wages expense transaction dates

Let me start by saying we have used Quickbooks for our business for 10 years! with little to no problems, until this spring. We had a client who processed a charge back in the amount of $7,130 for a job they no longer wanted to do but didn't give us an option to set up a payment plan with them (they had accidentally paid the full invoice against our advise). Because we didn't have $7,130 in our bank account our bank rejected this and it bounced back, so they processed it again..and again. Until May 10th when payments from another invoice were put on hold, what we later found out was these funds went to pay the chargeback-that is fine! That money was owed to and needed to be refunded. We thought after a month of no communication with Quickbooks, not understanding of whats going on and daily calling into customer services, without ANYONE having a clue whats going on, we thought it was over with until this last week. We had another batch of invoices get paid by another client and Quickboo

Cancel my subscription

I have called almost everyday now and they can’t seem to figure out how to do their job. Constantly on hold for more than 2 hours and transferred.Does anyone have a number to a person that can help? Or recommend a software that doesn’t give this much trouble?

QBO is attempting to pay our former employee for holiday pay based on my front-loaded entries made at the beginning of the year. How can I remove the remaining holiday hours?

Running Desktop Pro 2016 on Windows 11 on an Acer E15 Laptop.  One day it was working fine the next day it wouldn’t open.  The welcome screen opens and then closes without launching the program.  I’ve re-installed, change compatibility mode, ran QB Tool hub, repaired the program, and contacted QB Tech Support (they would not help me to troubleshoot the problem).  I also uninstalled several windows updates that occurred right around when QB stop working. The company file opens on another computer.  Is there a fix?????

We are using QB desktop 2024.We are emailing invoices w/ PAY button.  Problem is when we issued Finance Charges, there is no link to pay the invoice.  Customer can’t pay for this online. Is there a way to get around this?  So the customer isn’t paying $0.79 for a stamp to issue a check for $0.95. Thank youKristin 

Please give this feedback to the person that made the horrible decision to remove the invoice search bar from QuickBooks Self-Employed desktop. The solution I was given by the QuickBooks team is INEFFICIENT, NOT SIMPLIFIED and DOES NOT WORK. It is common sense in the accounting world to be able to easily search a customer invoice by name. Please put the search bar back.

Where is the invoice search bar in QuickBooks self-employed desktop?

TLDR: Please do not retire Classic View reports Sorry to make a negative post, but:As part of an account restructuring activity, I just changed a bunch of account numbers...and now "Modern View" is generating an irretrievably, shockingly incorrect balance sheet. Idk if this is a server-side cache issue or what, but it's ridiculous. Thankfully, the "Classic View" reports the correct information. After reading YEARS of complaints about the Modern View reports, I'm thinking it is a failed endeavor. Frankly, even with correct data, the reports are clunky to use, frustrating to navigate, and unreliable technically. But now? Piling on the notion of unreliable data reporting? What could be worse?There is almost no support track for buggy software...so I don't expect anyone to respond. Also, fyi QBO help staff: please do not respond with the usual, "send a ticket", "clear your cache", "watch this video", or "backup your books". I already go ANYWHERE BUT HERE to find answers about the

Trying to send a scheduled payroll in and a pop up window is saying I need to register Payroll. When I click ok it says its already registered. Will not let me send payroll in.

i need to resolve this , any idea what is causing this error

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.