User cannot log in

Can someone help me log in...to change my password?

Thanks for reaching out to the Community, rickmanlandtha.

May I know the specific issue you experience when logging into your account? Any additional information can help me provide a timely resolution.

In the meantime, let’s perform some basic troubleshooting so you can sign in to your account. If you forgot the User ID, allow me to assist you with how to recover it. It will only take a couple of minutes to accomplish this action.

1. On the Sign In page, tap the link for I forgot my user ID or Password.
   
2. This will take you to the Get help signing in to QuickBooks window.
3. From there key in your phone number or email address in the field box and click Continue.
   
4. Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.
   
5. Hit the Continue button.
6. If you used your email address to verify the account, you’ll receive an email with your user ID.

For resetting the password, follow the same procedure I laid out above. After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours.

However, if you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation. With these steps, you can correct your payroll and login to the account in no time.

I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. 

Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.

It's my priority for you to log in to your QuickBooks Online (QBO) account, tavo13.

May I know the specific issue you experience when logging into your account? Any additional information can help us better isolate the issue. In the meantime, let’s perform some basic troubleshooting so you can access your account.

If you can't access the Sign In page in logging in to your account, we need to check first if your browser is compatible with QBO. Here's how:

1. Go to https://fixit.intuit.com. If you see a red warning icon, you need to update your browser’s settings.
2. Select the button under the warning, then follow the steps provided.

Then, try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

For other troubleshooting solutions, see Can’t access the Sign In page article for more details. 

If you already access the Sign In page and still experiencing a different issue, check out the Get help if you can't sign in to your account guide. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation.

I've got a link here that provides you with articles about managing your Intuit account: Account management gathers topics for your Intuit Account.

I'm just one click away if you need anything else in running your business in QBO. I'll be here to ensure your success. Have a great day ahead. 

I appreciate you for performing the troubleshooting steps provided by my colleague, @Green Recycling.

Since you still experience the same thing after trying the steps, I suggest reaching out to our customer care online support so this will get reported and investigated. Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to the Help button.
3. Select Contact us.
4. In the What can we help you with? field, enter Employee can't log in to Workforce account.
5. Click Let's talk.
6. Choose Get a call or Start a message.

Due to the pandemic, there are changes to our operating hours. To ensure that you will be assisted immediately, our support is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. For more info please check our support hours. 

I’ve added this article in case you need additional information about  accessing QuickBooks Workforce: View your paychecks and W-2s online in QuickBooks Workforce. 

Please know that you can always post here if you have other concerns about your employee's Workforce account. I'm always around to help. Stay safe and take care always.

Thanks for following this thread, rjones01.

I appreciate for sharing with us the result of the troubleshooting steps. Let’s try performing another one to move past the issue.

When you visit a website, the browser stores information, files, downloads, etc. These old files can cause some display or access problems. I suggest clearing the cache because it helps applications run better on your computer.

If you’ve already tried this one, I recommend you get in touch with our Payroll Support Team for further assistance. One of our specialists will collect personal information to open an account. They also have tools to determine why the worker is getting an error when resetting the password.

1. Click on the Help icon at the top to open the QB Assistant window.
2. From there, tap the Talk to a human menu and enter the issue/topic.
3. Next, click the  I still need a human button to display the QB Assistant pop-up.
4. Click the Contact us link and follow the on-screen instructions to complete the process.
5. Once done, one of our phone specialists will contact you based on the time entered in the Get a Call window.
6. For real-time assistance, select the Start messaging feature.

I don’t want to leave you empty-handed, so I’m adding links that contain answers to frequently asked questions and other tasks you can do in QuickBooks Workforce.

• Invite employees to see pay stubs and W-2s online
• View your paychecks and W-2s online in QuickBooks Workforce

Click the Reply button if you need assistance performing any payroll tasks. I’m more than happy to help you. Have a great day ahead.

Hi there, Mr_Bimby. 

Thank you for reaching out to the Community. QuickBooks Online allows multiple access for users at the same time.

You can read through this article on how many users allow and their restrictions: User types and user permissions in QuickBooks Online.  

Just hit Reply and I'll be here to answer any other questions you may have. Have an excellent rest of your day!

I'm here to help ensure you're able to log in to QuickBooks Online, Chrissyw47.

You can follow the steps in this thread on how to reset your credentials. If you still can’t sign in, you can send us a request to recover your account.

Once you get back into your account, you can use the steps outlined below to change your user ID or email when needed.

1. Sign in to QuickBooks Online.
2. Click your Profile icon next to Settings ⚙.
3. Select Intuit Account. This opens the Intuit Account Manager.
   
4. Go to the Sign in & security menu.
5. Select the User ID, Email Address, or Password section.
6. Make your changes.
7. When you're done, click Save.
   
   

You can make changes to specific areas in QuickBooks. Please browse these links for instructions:

• Change your business info. This includes the info customers see on your invoices, and how your business receives emails from Intuit.
• Add or delete users who can access your books in QuickBooks Online.
• Change a customer’s email address in QuickBooks Online.
  
  

Stay in touch with me if you need additional information about being unable to log in to QuickBooks. Just tag my name, and I'll get back to you.