Question

Error code 2107 cannot send Payroll

Forum|Forum|5 years ago
February 16, 2021
18 replies
13 views

Desktop Payroll

This started last week when I tried to send my payroll. It said it wouldn’t send, but I received an email that confirmed that the payroll service received my direct deposit/payroll information. I chatted with someone from intuit at that time and they said that intuit knew about the problem and was trying to fix it.

Now yesterday I went to send my payroll and

I get this message when I try to send my payroll information.

Warning

Problem uploading data to service.

Sign on was rejected.

Additional information from Payroll service

Problem We encountered a problem with your payroll transaction request.

Solution to resolve the issue contact a payroll service representative.

http://payroll.intuit.com/contact.jhtml

(Message Code 2107)

NO email saying it went through this time.

Chatted with 2 different people yesterday (4 hours total) and they tried different fixes, but nothing worked, so they said they were going to have somebody else try to fix it and then get back to me.

12 hours later and nobody has contacted me.

I moved my company file to another computer, same problem.

Any help would be appreciated.

QuickBooks Desktop Payroll

R

ReyJohn_D

Moderator

I can help you get past the payroll error you're getting, @mc60.

QuickBooks error 2107 is a payroll error that usually arises when you fail to transfer the salary of employees using direct deposit (DD). Other causes are the following:

Some QuickBooks records may have been erased.
Corrupted operating system (Windows).
Outdated QuickBooks Desktop.

First, please check your DD details to prevent errors. Also, you'll want to make sure you have the latest QuickBooks release. This way, your program is equipped with the recent features and fixes.

Additionally, please ensure you have the updated Windows or operating system. Here's how to check for updates:

Click the Windows start menu, and then choose the Gear icon at the left.
Select Update & Security.
Click Check for updates.

For the current connection error you're having, please refer to this handy article for the fixes: Troubleshoot Payroll Service Error or Payroll Connection Error.

If the issue persists, I'd still suggest connecting with our payroll support. They can investigate this further and escalate this case if need be.

Lastly, you can change your DD payroll bank account anytime to handle them effectively.

You can count on me for any payroll concerns you may have. Assistance is a comment away. Have a good one!

M

mc60Author

I have tried all of the above. The only thing I have left to do is call Intuit. I have not had time, but I hope they have a solution.

D

DAWILSON5

I too have encountered this 2107 issue with payroll. I have a twist to debacle. I spent over 12 hours with a call back due this morning from Intuit since the 12 hour endeavor yesterday didn't fix the issue. I share a file with a client - as I got her file cleaned up I wanted to cross over to her subscription and and her Pro license. I have had to uncheck DD since the beginning of time as all of those DD are as though they haven't been sent. This is a huge issue and I'm not sure the fix. I have tried everything including using their Pro license to send a zero payroll.

M

MaryFlorida

I have been in contact with tech support twice and they were supposed to call me back, but never did. Brand new payroll client, 16 employees, I can't submit. Error Code 2107. has anyone found a fix for this? It is terrifying since it has to do with so many paychecks.

T

Tammie58

Click off direct deposit on each check and manually print check and mail them. Then dump Quickbooks payroll subscription!!

T

Tammie58

This happened to me last week with payroll. I too received an email confirmation same as I have previously, however at the time I was on the phone with the rep the funds were not withdrawn from the account. After the rep had me void every check, we then sent a $ -0- payroll to Intuit. Then I had to re-do every paycheck and submit payroll again per the rep two hours later after he finished trying to repair!! Well after all was said and done they debited the account twice and every employee received two direct deposits!! Now today the payroll will not go through again - msg code 2107 guessing they still don't have it figured out!!! As info, I only have to submit the shortage of hours from they actually worked last week because technically they were paid upfront already. This BS is getting monotonous and ready to have a service handle payroll feature.

Best wishes to all

D

DAWILSON5

You are not alone - after a frustrating 12 hour day yesterday, there is still no solution.

LieraMarie_A

Level 8

I would feel the same way you do if I were in your situation, @DAWILSON5.

Error 2107 occurs when something needs to be verified with your payroll data. A situation like this requires pulling up your account. I recommend contacting our Payroll Support Team. They can verify what's causing the error and provide the troubleshooting to resolve this.

Here's how:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

In the meantime, I've included the steps below on how to update the company's business name. There may be a special character in it that's causing the error. It can only contain letters, numbers, and spaces.

Go to the Company menu.
Select Company Information.
Edit the legal name to remove special characters.

Additionally, I've attached an article you can use to check the status of an employee's direct deposit: Payroll Statuses.

Keep me posted on your progress in resolving this error 2017.

D

DAWILSON5

Thanks for the response - but THAT'S WHAT I'VE DONE. I was supposed to receive a call back from Level 3 today. I did get a call and was on hold almost an hour before the assistant recommended she return a call after a solution was sent to her from Level 3. Thanks for watching this - I actually referred to support to this community page to see the complaints. It's a problem......

H

HeatherDeters

Did anyone ever find a resolution to this problem??? I have done everything they told me to do and it still isnt fixed.

M

MirriamM

QuickBooks Team

Hi there, HeatherDeters.

I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. Since the problem persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.

Here's how to reach them:

On your QuickBooks account, go to the Help menu at the top.
Tap QuickBooks Desktop Help.
Choose Contact Us.
Give a brief description of your issue.
Click Let's talk and then choose a way to connect.

To learn more about our contact options and support availability, see this article: Contact QuickBooks Desktop support.

If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

N

Nate5

Is the only solution so far to call Intuit?

I've followed everything else and am waiting for a call back from Intuit...

K

katiehttp

After multiple calls with support over the last few months, I also had not found an acceptable solution and tech support seemed oblivious to this message string. While I was again unchecking and rechecking the direct deposit flags, I noticed that one employee had a blank earnings record inserted above the earnings hours I had entered. I deleted this blank record, saved the changes, and was able to successfully transmit payroll.

The last two times payroll has failed to send, it has been due to a blank earnings record for this same employee. All I've had to do to transmit payroll is to remove the blank record and resend. I haven't yet identified what is causing the blank record to appear during the transmission process, but at least this saves hours of extra processing time!

M

MadelynC

Moderator

Hi Katie -

We are having the same issue and about to run out of time. Can you help by telling me where you identified the "blank record" and what it looked like? I'd really like to give it a shot!

Thanks!

I can assist you, @SpikaAccounting.

You can visit the Payroll Center to review your employees paycheck. From there, you can take a look at their records to ensure earnings are correct.

Here’s how:

Go to the Employees menu.
Choose Payroll Center.
Click the Payroll tab, find the employee’s paycheck.
In the Payroll Information section, press the Open Paycheck Detail button.
Check if there are blank earning records.
Make changes if necessary, then save.

Reading this article can help you process payroll with ease: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Don’t hesitate to leave a message if you have other payroll questions or concerns. We’ll be here. Always take care!

J

Jenn1918

I was able to fix this by turning off my payroll cloud services. Not sure if our issues are the same but I also was getting the 2107 error.

T

TW787

Thank you for posting this Jenn1918!!!! I have been working on this error 2107 for about a month, probably spent 20 hours on the phone with QB, was promised call backs from supervisor's which did not happen. They kept on putting me off...Horrible customer service.

Your fix worked!!!! I turned off the payroll cloud services.

S

Susanschmeisser

Same here. SO frustrating. I have had this happen before where I tried so many times in different ways and then they put a HOLD on the account. To me this is what needs to happen regardless if they fixed error 2107

NO good support person that deals with HOLDS. Frustrating. looking for answers

R

Rasa-LilaM

QuickBooks Team

Thanks for joining this thread, Susanschmeisser.

I recognize the importance of being able to use the direct deposit service. This can save your time since you’ll no longer have to manually pay your employees. Let me route you in the right direction to help you get back on track using the feature mentioned above.

I can see that you’ve already reached out to our Payroll Support Team about the issue. I still suggest contacting them again. They have the necessary tools to find which paychecks are causing the error 2107. Once identified, our specialist will be able to remove the hold on the account.

Let’s open your company file and go to the Help menu to get the support information. Here’s how:

Click the Help menu at the top bar and select QuickBooks Desktop Help F1.
Scroll down to the bottom of the window and tap the Contact us link.
In the Contact Us screen, go to the Tell us more about your question section and enter the issue in the field box (error 2107).
Press the Search menu and choose the support options: Call us to speak with an agent or Message Us for real-time support.

I know that my colleague already shared this article on the previous thread: Troubleshoot Payroll Service Server Error or Payroll Connection Error. I’m still adding this one here for additional resources. It outlines the complete instructions on how to resolve any payroll service connection error.

Also, this link contains resources that will guide you on how to easily manage any payroll tasks in QuickBooks: Self-help articles. From there, you’ll learn about processing forms, taxes, account management, etc.

Keep me posted if you still have concerns about direct deposit. I’m always ready to help and make sure this is taken care of for you.

T

twelsh

Same issue for us. With ours it begin with an updated to Enterprise 22. So far I've been working with customer support for 5 weeks, over 15 hours on the phone. They keep trying to say it's almost fixed. At this point the assurances are laughable.

I do feel like I'm inching closer to a solution. The turning off the cloud thing didn't work for us. Neither did updating 87 times with tech support on the phone or any of the other fixes the support agents tried. Eventually they had to install new PSID number, which reset our account. After that we could transmit again but the account was locked, so that was another call to support and a form that had to be faxed in. Once the password issue was resolved, the send payroll data function works but direct deposit is no longer activated. For some reason the software thinks it is active so the add direct deposit options don't appear in my menu, but the back end says QB (so unhelpfully) deactivated direct deposit as part of their fix. I'm now in the phase of waiting for the back end to reactivate our bank account. I was told it would take 2 days to complete, that was 10 days and 7 calls ago. Who knows if it will ever be done.

Every time I have to call QB support, I feel like they reach a new low in the support they provide. My employees and the company CEO are getting pretty annoyed with the broken direct deposit, so we will probably end up switching to another payroll provider if the issue isn't resolved this week.

B

Ben23_1

Hi

I hope the suggest solution steps will surely help to resolve the QuickBooks payroll error 2107. However if still anyone is having payroll error 2107, So that case i would suggest to mentioned solutions steps to resolve error right away.

Comprehensive steps to fix Error 2107 in QuickBooks

The number to dial is [Removed] for QuickBooks payroll support and support service are available from [Removed]. One of the great things about contacting support that fees you won't have to wait for your turn in queue...

M

MirriamM

QuickBooks Team

I can see the urgency of getting your issue resolved, @Ben23_1. I'm here to help you so you can send payroll.

The payroll error 2107 happens when you fail to send employee salaries via Direct Deposit (DD). And the most causes of this are the following:

General internet connection issues and invalid security certificates.
Internet security and personal firewall software settings.
Incorrect system date and time properties.
Sending in multi-user mode.
A network time-out prevents QuickBooks Desktop (QBDT) from connecting to the server.

To have the most recent security patches and bug fixes, we need to ensure that your QuickBooks Desktop account and payroll tax table are updated. After that, send payroll again. But if you encounter the same issue, I suggest performing the additional steps indicated in this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

However, if you're done performing the above steps, this time, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.

Here's how to reach them:

On your QuickBooks account, go to the Help menu at the top.
Tap QuickBooks Desktop Help.
Choose Contact Us.
Give a brief description of your issue.
Click Let's talk and then choose a way to connect.

For more info about our contact options and support availability, see this article: Contact QuickBooks Desktop support.

Feel free to get back to this thread if you need more help. We're just one comment away. Keep safe!

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