QuickBooks Q&A

Is there any way to opt out of the automatic paying and filing of taxes by Quickbooks. They say they're going to cut off my payroll by Sunday if I don't opt in, and i'm not interested.

I do not want my payroll to be locked y

I want to be nice, but whoever thought that is a good idea is not very smart. So now not only do I have to include directions to find the nondescript link to the printable invoice when I send notice via e-mail, I have to include a note on invoices I print and mail explaining that I know you can’t click a “link” on a piece of paper and QuickBooks doesn’t let me remove it.This used to be possible, but now looks like it cannot be. Is it just me?

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I am working on a 2025 cleanup and I have 3 unapplied cash payment income transactions from the same month showing Capital One Online Payment.  I verified these transactions in the business checking and the credit card statements.  They are categorized as unapplied cash payment income transactions.  What is the best way to fix these?Thanks!

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I am trying to access my existing QuickBooks Desktop for Mac 2020 company file on a new Mac.QuickBooks Mac 2020 is installed and working. I successfully registered the software using my original License Number, Product Number, and Validation Code. QuickBooks confirmed: “Thank you for registering QuickBooks!”My company file/backup is also recognized and restores successfully. However, I do not know the Administrator password because on my previous Mac the company file opened automatically.When I click the lock icon on the Administrator login screen to reset the password, a window briefly appears saying “Verifying your information…” and then I immediately receive:“QuickBooks could not verify your information. Make sure QuickBooks is registered with a valid license number and email address and that your computer is currently online.”The Mac is online, and QuickBooks 2020 has just successfully completed registration.How can I get past the “Verifying your information” failure so I can reset

When I log in Intuit shows that I have already paid.  I will have to call customer service.  Has anybody had this issue?

I need to use my quickbooks today and I am locked out and in read only yet my subscription expires Jan 29, 2027. Last time I checked it hasn’t gotten to the date yet!!! What is going on????

I am getting an email saying they are paid and money is going to my bank account, but they aren't getting checked off as paid in my quickbooks. It is making me do another step that should already be automatic... Anyone else have this complaint?

Oddly, this year looks OK so far, so it doesn't seem to be an errant Rule. Personal Income files look normal. And as far as I know other transactions are OK. What on earth?

When matching a transaction to a receipt with multiple line items puts --SPLIT-- in the Purpose column. This makes it look like that transaction is split between Business and Personal. I have no control over Purpose when the transaction is still pending “says can’t be added when matching,” and I don’t see any options on the receipt side. Am I missing something here? 

We have received two phone calls  from our customers that their credit card was charged twice yesterday.  When I went to the merchant account to look at the transactions, it only shows once.  We have never had customers call us and tell us their card was charged twice.  And both transactions were from 09/14/20.Please help.

I use QuickBooks Online with QuickBooks Payments. I need the QR code on printed invoices to link to each invoice's customer-facing Share Invoice Link. My new invoice interface only puts a blue View and Pay/View Receipt button on the PDF. The QR-code option and ‘Add payment link to PDF’ setting are missing from my account. Can you enable the invoice QR-code feature or tell me where that setting has moved in my account?”  

If I delete a non-posting invoice do the time and costs become billable again?

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How do I enter invoices with the correct invoice date after a month has been closed? For example, assume I have closed the month of August. On September 10th I receive an invoice dated August 20th. I don’t want to post the invoice to August since it has been closed but the system will not let me post the invoice with a date of August 20th, I need to manually adjust it to September 1st. This then can mess up the due date for vendors we have set up[ with specific terms say 30 days. Other systems I have sued would allow for the August 20th date but would post it to September since August was closed.  Is there a way around this other than opening August just to post this invoice? 

An employee already received the direct deposit into his account. He'd like to just pay back the difference now rather than fix it over the next payrolls because his hours are going way down due to returning to school. I have QuickBooks desktop with enhanced payroll. I accidentally gave him 27:10 extra hours! Ay yi yiHow can I make it right in QuickBooks? Do I somehow reverse the whole check? Is that possible? I’m thinking not, since it would have to remove the money from his account. Or do I leave the pay as it is, and somehow issue an adjustment into his payroll account? After many many years of using this payroll, I’ve never had this happen. Help!

I own a marketing company. I’m also a photographer.  I moved my banking to QB to streamline.  Today my account was closed. No warning. Zero explanation. No emails of documents needed. No outreach at all whatsoever.  theres $633 in the account.  I call the emailed number to reach out to the “team”, they can’t help me - so they transfer me again - they can’t help me and say I need to go to the risk department. I sit on hold for over 2 hours. No answer. Call again - same process - on hold another hour and a half and was hung up on since it’s now 6:45 PST.  green dot will not help me.  quickbooks will not help me.  intuit wont help me.  So what’s next? A lawsuit? There’s many reports of this happening. I can prove my business. It’s in print.  I’ve tried every link - every number - every chat and this seems like fraud. 

Invoicing has stopped working. I go to sales and get paid, sales transactions, select unbilled. There is no longer a “Convert to Invoice” option on the right side, and on the “Batch Actions” button, everything is grayed out if, even if I select just one invoice. I’ve tried incognito mode, tried a different computer, and downloaded the desktop app. All are having the same problem. Please help asap, I’d like to get paid...

When creating a new customer invoice there was a side tab to import a pdf copy of an invoice and it would populate into the screen, just like how it does for Vendor Bills.  What happened to this functionality for Customer Invoices?  PLEASE BRING IT BACK!!!! 😭

Tracking mileage was making the app crash, so that’s why I tried deleting and redownloading… but now there is nothing to redownload!

Costumer has paid but their payments are on hold

My operating system was corrupted and I had to have it uninstalled and reinstalled, losing all software.  I reinstalled QB Pro 2019 by download.  Now, when I run QB, the font size on all screens is microscopic, making it nearly unusable.  How can I enlarge them?  Thanks for any help!