QuickBooks Q&A

Something recently changed in QBO and I can no longer select multiple vendors/bills and just print checks one time only.  I go to Vendors, Pay Bills, then check the bills I want to pay, but when I proceed to the next page to add additional vendors/bills, all of my selections on the prior page are then unchecked and no longer selected…. which means I now have to select bills from page 1 and print the checks, then repeat the same process for each additional page.  This doesn’t make sense and not sure why/what suddenly changed?

Good afternoon. I would like information regarding the payments that have been held for nearly 90 days; I haven't received a response. The amount exceeds $60,000, and my account was closed in order to process the payment. I would like some information from QuickBooks.

I was charged 2xs when paying my rent to my landlord. Says I’ll be getting a refund but just want to make sure. invoice 8743.  

I'm reviewing a bill payment and when looking at the audit log, it tells me that there was an "Indirect edit by System" that took two new bills and posted it under the payment so that it would not have a credit. Is there a way to make sure this doesn't happen again?

client had to remove initial bank accounts and then readd them, when readded, it came in with a different bank name, want to know how i can merge them as I've already reconciled etc for the last 5 months

Does the office in Culver City help customers? Has anyone gone?I am fairly close and can drive there but I want to make sure I can get help. At this point though, that might be the only option that I have.

I opened a business checking account with QuickBooks about 3 years ago. Everything went smooth all along without issue. Two weeks ago, I was looking to download my 1099-INT but I wouldn't find it. Their chatbot told me to call their support and gave me a phone number. After on the call for an hour, bounced 5 different times to several support reps from offshore, they offered to escalate the ticket for me.   The rep spotted I had a different phone number on file and asked if he could call my number on file to verify I was the account owner. I never mentioned my company phone number to anyone that day, so he must had been looking at my account in their system. 10 seconds later I received the call on the other line from the same rep with the same matching incoming caller ID. He said he will send me a code to authorize viewing my account and attached the escalation.   I hesitated but ended up gave him to code. While he said he was typing the ticket details, I managed to find the

I want to upgrade Quickbooks Desktop for Mac 2019 to current Quickbooks Desktop for Mac (2023 or 2024).I'm able to download a new .dmg file, but it does not show as a purchase and then give me a new License and Product code so I can properly do it. Where do I pay for the new upgrade and get what I need to get started w/ the upgraded product?

I submitted a full account deletion request for my Intuit Academy account, but it is stuck. I received an 'Action Needed' email, but my account dashboard is blank. The deletion is blocked by a QuickBooks Online Free tier subscription that is completely greyed out under my Products & Billing page. I cannot cancel it myself. Please manually cancel or purge this free company tier so my master privacy deletion request can process.

Hello, with the recent overhaul of QBO, can someone please clearly explain how do we batch import expenses using a .csv file? Everything I'm reading is dated to 2021, and some threads are mentioning a download of "QuickBooks_Import_Excel_and_CSV" which has documentation and screen caps from 2007/2008. I have about 90 expense transaction I have saved in a spreadsheet that i'd like to get over to qbo. 

Why can't I reply in the community? It keeps saying to sign in to SSO. I am already signed in.

A Pay Invoice button started appearing on our invoice PDFs in QuickBooks Online. We made no changes. How do we stop this from showing up on our invoices? We have not signed up for QB Payments. We have not activated "Accept online payments". If you click this button on the PDF it goes to a page that says "Looking for a way to pay?" etc. I don't want my customers to go to this link and get confused on how they should pay us. I would like this button to go away. Thank you. 

I am able to log my time on tsheets, but my employer cannot pay me because I have not set up my direct deposit yet. It will not allow me to log, and it will not accept my PH phone number for the verification code.

A client received a bundled QB payment on 8/14/26 for $2977 comprised of 3 sales-$270, $440, and $2267.  The sale for $2267 was disputed and declined on 8/14 but was clawed back on 8/18/26.  There are invoices for the $270 and $440 transaction and the owner marked them paid but there was never an invoice for the $2267 transaction.  Is the best way to handle this by creating an invoice for the $2267, matching all three invoices to complete the $2977 transaction and then refund the transaction for $2267?  Thanks!

license number and product number

Can we request a refund for a payment once it has been processed via direct debit?We have processed the superannuation payment for Precision CH via direct debit, and the payment has already been debited from the bank account.(on 15.09.2026) At this stage, would it be possible to request a refund or reverse the payment?

can i change wages expense transaction dates

Let me start by saying we have used Quickbooks for our business for 10 years! with little to no problems, until this spring. We had a client who processed a charge back in the amount of $7,130 for a job they no longer wanted to do but didn't give us an option to set up a payment plan with them (they had accidentally paid the full invoice against our advise). Because we didn't have $7,130 in our bank account our bank rejected this and it bounced back, so they processed it again..and again. Until May 10th when payments from another invoice were put on hold, what we later found out was these funds went to pay the chargeback-that is fine! That money was owed to and needed to be refunded. We thought after a month of no communication with Quickbooks, not understanding of whats going on and daily calling into customer services, without ANYONE having a clue whats going on, we thought it was over with until this last week. We had another batch of invoices get paid by another client and Quickboo

Cancel my subscription

I have called almost everyday now and they can’t seem to figure out how to do their job. Constantly on hold for more than 2 hours and transferred.Does anyone have a number to a person that can help? Or recommend a software that doesn’t give this much trouble?

QBO is attempting to pay our former employee for holiday pay based on my front-loaded entries made at the beginning of the year. How can I remove the remaining holiday hours?

Running Desktop Pro 2016 on Windows 11 on an Acer E15 Laptop.  One day it was working fine the next day it wouldn’t open.  The welcome screen opens and then closes without launching the program.  I’ve re-installed, change compatibility mode, ran QB Tool hub, repaired the program, and contacted QB Tech Support (they would not help me to troubleshoot the problem).  I also uninstalled several windows updates that occurred right around when QB stop working. The company file opens on another computer.  Is there a fix?????

We are using QB desktop 2024.We are emailing invoices w/ PAY button.  Problem is when we issued Finance Charges, there is no link to pay the invoice.  Customer can’t pay for this online. Is there a way to get around this?  So the customer isn’t paying $0.79 for a stamp to issue a check for $0.95. Thank youKristin