QuickBooks Q&A

Hey.  Why is taken from my bank acc? I have never order anything about this. And I had to find this pn Google an make an acc to text.  I want refund 

I asked a question on the community yesterday and received a notification this morning that I got a new reply. When I click in the link in the email, it just takes me to the QB community main page, not the conversation. When I click on my icon and click on topics, I can see my question, but when I click on it, it just takes me to the QB community main page. How do I get to my question to see all the responses? The subject of my question is:  The text in my invoice disappeared

Is there a way to make a correction to the qualified overtime amount for an employee? The tracking was implemented a few weeks after the start of the new tax year and doesnt reflect the true qualified overtime for employees who worked overtime between the start of the new tax season and when QO tracking was initiated in QB online. 

I need to create a new bonus type for an employee for a discretionary bonus. I have tried going into the employee, clicking “add” under “additional pay types,” and clicking “new pay type.” But after doing that, under “type” it doesn’t have the option of bonus. My advisor told me that I need to enter this bonus differently than our regular annual bonuses, as it is a discretionary bonus. How do I go about doing that?

We use Quickbooks Desktop and we run payables checks every single Friday - however, because of an approaching due date on our water bills, I ran one check for our Municipal water bills a day early to mail it off sooner. This was check # 70151 in our system, ran and mailed 7/16. When Friday arrived, I went to run the remainder of our payables checks and somehow the water bills were still sitting there to be paid. How can this be if I had ran them the day prior? I went to our Municipal Water provider in the Vendor section and check # 70151 was nowhere to be found - just my original entry of the two bills waiting to be paid. I checked the audit log thinking someone else must’ve accidentally deleted the check and check # 70151 exists and shows it was created on 7/16, but there is no other entries for check # 70151 - no one deleted it, no one changed it, no one voided it, nothing. It was created and somehow fully disappeared from our system aside from the audit log. I ran a fake check and r

No emails are received when sent via quickbooks

The bank account will not sync, but to create a ticket with the bank, they need "log files".

I overpaid an employee because i had an hour rate of $100.00 per hour rather than $20.00 per hour. Thankfully the employee is  the one who brought it to my attention. This was direct deposit and it is in his account and all the payroll taxes have been paid The instructions say to1 void the check2. recreate check with correct 3 (b) deduct the overpaid amount from future payrollsMy Questions:How do i deduct the overpaid amount from future payrolls when i am using Time TSheets?I assume his next chek will be for 40+ hours and the corrected net will be for zero or just a few dollars.   Heck, it my go into a third paycheck HOW DO I DO THIS?ThanksLDO overpaid employee and now i want to dedecuct  overpay from next pay check

I just logged into my Quickbooks and see that they will now be automatic filing/paying all of my taxes for me. The issue is, I do not have employees and with my business set up there are certain taxes that Quickbooks says I need to pay that I don't since I am exempt from them, but I can't turn them off. Not only that, I really prefer to pay things over EFTPS manually. I am at a loss. Is there really no way to avoid this auto payment and filing? This is an absolute deal breaker for me, is there ANY way possible to avoid this? If not, I will need to move to a new platform. Help!

Payroll  >  Paycheck History >  Can someone explain the difference in make adjustmentdeleteeditvoid reverse If i made a mistake on a paycheck two days ago and I just found out today whic one do i use?If i made a mistake on a paycheck two weeks ago ...which one do i use?how do i know when i should make an adjustment on a bad paycheck?   How do i know when i should void a paycheck rather edit a paycheck or reverse a paycheck?Thanks LDO   

Dear Community, In 2025, a check was linked to a customer X'  invoice. At that time, the bank account was reconciled.In 2026, we confirmed that the check never reached its destination. We issued a new check in 2026. However, the original invoice is still linked to the lost check. How can I resolve this issue and link the new check to the original invoice so that it once again appears as paid with the new check? Thanks in advance for your help!AM

We use quickbooks billpay to pay many of our vendors.  One vendor provided the incorrect ACH info, so the payment was returned.  We then re-issued it with the correct ach info. I’m not quite sure how to account for the multiple transactions, and am looking for assistance. Under the vendor, I see: 3/13 - Bill - Vendor 1 - Paid - $76003/16 - Bill Payment - Vendor 1 - Voided - 0 (this was done automatically by qbo admin service)3/31 - Bill Payment - Vendor 1 - Applied - $7600This seems okay. In the bank feeds, however, it reads like this:03/17/2026    INTUIT BILL_PAY (Payee - Quickbooks Payments)-$7,600QuickBooks PaymentsAdded to: Expense 03/17/2026<NEED CATEGORY> 03/30/2026    INTUIT REFUND (Payee - Quickbooks Payments)$7,600QuickBooks PaymentsAdded to: Deposit 03/30/2026<NEED CATEGORY> 04/01/2026    INTUIT BILL_PAY Vendor 1-$7,600Vendor 1Matched to: Bill Payment 03/31/202620000 Accounts PayableShould I just stick the first two transactions (from 3/17 and 3/20) in a clearing

Anyone who banks with the personal side of Axos having trouble connecting to the bank?

How do i fix this "You currently don't have permission to view subscription details." I want to resubscribe It is my company account i set up some years ago and now the payment card has expired.

Hi, I am having issues with my workforce app

I am looking to download so I can reinstall my Quickbook premier but I can’t find a link. Can someone provide my a way to do this.

Hello,I am having problems with my payroll subscription.Payment has been updated and says it is back to active in both the web account login and the desktop payroll subscription center.But in the Payroll Center it still says it is inactive. The system is not calculating taxes as it should.I have tried to get a hold of Intuit by phone, but they are not open on the weekend.  Hopefully, someone can be of assistance through this?Thank you in advance!

unable to update payroll taxtable,  updates turned on, subscription active 

I just recently migrated from QBD 2020 to QBO.  All of my tenants (strip center) are showing up as Projects instead of Sub-customers.  How can I make each tenant a Sub-customer of the Customer (building) and have all the transactions also come over?

Help! I am trying to pull a report somehow (hopefully!) that shows me the dates and number of hours that an employee used PTO for last year. I am not using Quickbooks Time right now, because Quickbooks Online is a disaster, and I still haven’t figured out how to get it working properly.I enter time for our employees by going to “create” then “weekly timesheet”. The pay type is “paid time off” and the service is “hours”, which we also use for holiday pay, so I can’t just filter a report by service, because it would also include holiday hours.Is there any way to get a report that shows the dates that the employee was off and the number of hours? I’m losing hope. I’ve tried several different reports and even asked AI, which is really something for me. QB community is my last hope! I’m hoping you guys can pull through for me!Thank you!

I am trying to generate a report of sales by price level or similar. My goal is to determine what percent of sales are retail vs wholesale each month or for a given timeframe. I can't seem find a way to do it.

We use Intuit QuickBooks Online Payroll with QuickBooks Time. Our employees do not automatically receive holiday pay. To qualify, they must work (or use approved vacation time) for their full scheduled shift both before and after the holiday. Because of this policy, I can't enter holiday hours until after the holiday has passed and I know who qualified.Step 1 – Tell QuickBooks Time which employees qualified for holiday payTo mark an employee as eligible, I have to go to:QuickBooks Time → Time Off → Accruals and Balances → Select Team Member → Time Off Code: HOLIDAYThis process is very cumbersome for several reasons:I have to select employees one at a time. The employee list includes all terminated employees, and we've been using Intuit Payroll since 2009, so I have to scroll through a very long list of former employees every time. There doesn't appear to be a way to filter out inactive employees or update multiple employees at once.Is this really the intended workflow? Is there a bette

There seems to be flaws in the new "Inventory Turnover by Items" report. It uses the "Quantity on Hand" quantity to get the list from, however, it's not displayed in the column headings, so I had to add that column to the report, then I had to set the customized reports setting to only display items with a quantity greater than 0. The sort by default is the column Item, with the only other choices of Turnover ratio or Turnover Days. Neither of the Turnover types change the report, it's still sorted by the Item column. I want/need to see the other columns to be sorted: Qty Sold, Amount, and Turnover Ratio. I don't know how the Turnover days is calculated as we purchased CTL62 5/12/25, however, the report I see shows at 1,484 days. How can this be if we purchased it in May? I also see -147 turnover days for another unit. What does that number represent, bought, but not received? 

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