QuickBooks Q&A

Our team noticed that, recently, customer payments conducted through Quickbooks Payments were no longer automatically matching in our bank feed as they have done previously for years. Instead, they appear as a total batch amount and invoices must be manually matched. The only way we've been able to work around is to get an admin user profile to pull the batch deposit information from our QBO merchant portal. I've checked that automatic matching is enabled in our Bank feature and even gone through a live support call to try and diagnose the issue. The support rep instructed me to try and get payments processed before 3pm PST to ensure matching is done correctly. This seems like incorrect advice since banks process payments at their own discretion, we have no control over that. Is this a structural change to the normal process for automatically matching Quickbooks Payments? If this feature no longer works it would be helpful to know why so that we may reassess our usage of Quickbooks pay

When recording a customer payment for multiple invoices, I have always clicked the invoice header in Record Payments. This has put my invoices in numeric order. Now when I try to organize them that way, clicking the invoice header just changes the direction the invoices are going, it does not put them in numberic order. Our invoices only contain numbers, this has only been a more recent problem, is there a fix to this or a bug that is causing them to not organize by which header I click on?

The Bookmarks in the left-side nav bar is mouseover only. If you mouse off, it goes away. :( This is the ONLY place to access bookmarks, but there are THREE places to access All Apps. It seems like an oversight to put 3 All Apps menus and 1 to the bookmarks. Shouldn't it be the other way around, since bookmarks are the most useful and frequently used parts of All Apps?

I have moved from QuickBooks Self Employed to QuickBooks Online, and successfully connected to MTD, and submitted my Q1 report. But now QuickBooks Online no longer shows any of its own tax calculations.I couldn’t access my 2025/26 self assessment summary, for my tax return, until a very helpful Kurt, from QuickBooks UK support, arranged for temporary access to my old QuickBooks Self Employed. QuickBooks online shows £0 tax due for that tax year even though all my invoices and expenses are there - presumably because it’s not a MTD year.The problem I now have is that QuickBooks Online doesn’t show how much tax I owe so far this tax year! It shows how much from MTD Q1 but that’s only up to 5th July so well out of date. I’m having to use a spreadsheet to work out how much money I need to set aside for my tax bill which is a bit silly!

How do you add a new employee in Payroll

Quickbooks Online is subtracting the amount owed for the MW506, which has come out as a split transaction with federal withholding by Intuit Quickbooks Workforce. When I use my quickbooks payroll core, and run reports of taxes submitted, there is no submission for the MW506. I’ve read that we must submit the form manually but that needs to be done with the payment. However, QB is automatically drafting the amount owed.What is QB doing with those funds.  Are they being submitted? IF so, how are they identifying that the amount is from my company? Is there a CR number going with the payments? Where is the report that supports those numbers? I’m trying to set up my account on the new Maryland Tax Connect website, but they require the last 506 transaction date and amount. I have no idea of the date because there’s no reporting on it. I spent over an hour today and got no where, except a case number and an escalated call. Which doesn’t help me on the last day of S-Corp extension filings are

Do i need to disconnect it and link it again?

No text available

Other invoices are noted that they are paid at the same time. Why is this happening to some invoices?

In customer invoices, where is shows when an invoice was viewed - these view counts are including when I open and view an invoice from within Quickbooks online. It is not supposed to, but it is. I tested this by putting in one of my email addresses (not associated with Quickbooks) and sending the invoice. I DID NOT open the email. Then I went to the invoice in Quickbooks, opened it, and the then the view count showed that view.  There were previously no views of this invoice. Do I have to explain how much of a problem this is, or can you understand the severity of this?  I have also given feedback from within Quickbooks.  This is so frustrating and annoying.  How can Quickbooks have problems like this one that actually prevent it from being used how it is supposed to? The whole point of this feature is to be able to prove that the customer received the invoice, and that they opened and viewed it.  Now we can’t prove anything if we also opened it at all in Quickbooks. Wondering - has an

I’m trying to setup a recurring payment for a customer for the first time. When I navigate to:Gear/Settings → Recurring Transactions → New → PaymentsI get a 404 error with this page URL:https://qbo.intuit.com/app/recurringpaymentIs there something I’m doing wrong? Does it have to do with my QBO subscription level?

I have several reconciled checks showing as unreconciled from as far back as 2020. I have researched and tried multiple ways to fix this and have been unsuccessful. If I mark them as “R” in the check register, as some have suggested, it gives all kinds of warnings and throws everything off. I have attempted to do a mini-reconciliation and got no where. This was also a suggestion by QB. I really don’t want to have to re-reconciled 6+ years of bank statements. Is there not an easy way to fix this without having to reinvent the wheel?

I have cleared all my cookies and cache and when I go into edit our AR customer Invoice template and I click on Design and then Edit the Standard Invoice template, my page freezes and it is not loading no matter what internet changes are made.  Does this feature no longer work with QuickBooks online?

Can I add holiday hours to a new employee?

We have employees that work on and off reserve and would like to separate the on reserve income so that it is not taxable. How do we do that?

Im attempting to activate quikbooks 2018 where the activation page keeps taking me to a system that states navigation not found The client is based in south africa and I have attempted to reach out to global team for assistance I have attempted to contact US, UK, Canada, South Africa support to come to a solution to this Please if someone can assist with an offline activiation 

my bank has been disconnected and i want to change my plan

Y a t'il un endroit qu'il faut configurer ailleurs que dans le compte de l'employé ?

comment se réabonner à un abonnement inférieur suite à un transfert de facturation !

I'm having hurt time to get back to the last transaction the message  shows is,  Error codes (-6155,0)

I am bookkeeper using QuickBooks Online Accountant for all my clients.  As of this afternoon everyone’s Bank Transactions sync appears to be broken for all American Express cards.  I am getting the message “Unable to get transactions for “x” accounts.”  It is citing Error 324 and the fix now button doesn’t take you anywhere.  I do not see this reported anywhere.  Is this a known issue?  Is there an eta on a resolution

In what appears to be ongoing issue In reading online for other users, Quickbooks randomly closed my account for heightened security risk and then “withheld” the funds. After spending hours trying to get a hold of them, they disconnect the line or drop the call. I made a simple request- if you are closing the account, either deposit funds that are owed (nearly $40k) or reverse the transaction. Ive had no luck and do not know where to go from here. Our account has never had a reversal, no issues in providing any and all requested documents and no other problems that anyone can outline. can someone help?

Is there a payments statement or monthly report I can go to, to find out who made these INTUIT CANADA PAYMENTS INC. Payments?

I am struggling to get a supposedly connected bank feed working. The bank account appears in the chart of accounts with the "lightning bolt", and according to the bank, the account is correctly configured at the bank. But the account does not appear in the list of accounts on the Bank Feeds page in QB (Desktop 2019, up to date). When I try to then edit the account in Chart of Accounts, I go to Bank Feed Settings and see that Deactivate All Online Services is clicked. When I click activate, QB crashes. I tried the merging trick posted in a forum link, but that did not work - the existing account doesn't get the online settings from the new account that was set up and properly linked. I would greatly appreciate some guidance in how to proceed. The existing account has data for over 10 years from the bank - for obvious reasons I do not want to lose that.Thanks.Jack