QuickBooks Q&A (US)

We recently sold an item through our eBay store and they sent us a payout for the sale to our bank account. However, when the customer returned the item and we refunded them, eBay charged our company credit card instead of pulled the funds from the original bank. I’ve contacted eBay to see if this can be reversed, but it’s too late unfortunately. At this point, I’m not sure how to handle this in Quickbooks, especially since I now have a transaction hanging out in the bank deposit screen for the refund. I’m assuming I can create a journal entry at least for part of this. The complex part is that we also withheld funds for the shipping costs to the customer. 

I just received a phone call from a man who said he was from QuickBooks and he gave me error codes.   I was very suspicious.  He asked me if i knew how to find and fix the error codes.  He said if i didnt know how to fix the error codes  that he could guide me through it and asked me to open QB.    He gave me a phone number of [phone number removed].  I told him i thought he was a scammer and hung up.Does this sound legitmate?ThanksLDO

My Paypal account is in different GMT time zone.

I get windows event error 4 everytime I open quickbooks enterprise 24.0

I use QB yearly to do return, run reports and bank reconciliation. I cant find. Where do I look to find

Could someone explain why every single time QB does an update there are things that quit working?  I’ve been sending invoices and copying me to the same customers forever.  Now QB Online won’t send them.  I tried a different email, cleared the cache.  Restarted everything.  No luck.  This after just trying to resolve and issue with vendor messages not showing up.  Doesn’t anyone test these updates before they are released?

In Tanzania is about a month or two we dont get OPT via SMS or Voice. We cant operate QB

When trying to add a User, when you go to explore file and properties, share and then when you try to add the “people” to share with, I keep getting a message that says Windows was unable to find “so and so” (the computer) that I am looking for.  I have checked the name of the computer and it is correct. Is there a different way to add?  We are using Enterprise 24 Desktop.  Thank you in advance for any help.

Since the new UI “Recurring transactions - reminders” have been almost removed from the system. You can still create the reminder You can ‘use’ them - but the last used date does not update There is no longer an option to ‘Skip’ There is no list of due reminders I’ve raised several tickets with support - only to be told it’s working (they then show recurring transactions scheduled).  Or they provide directions that are just not correct. Has anyone gotten anywhere with this?  or does the feature work for you?

QB Pro for Windows PC 2016:  Splits detail window at bottom of every ledger cannot be closed. Any ideas?Johanna

i am working to update our COA with account #s and adding, changing or making account inactive.  It will not allow me to add an account number for anything account that is connected to Payroll.  Is there a workaround for this? 

Several months ago I had a credit card statement of less than $100.  Since I had made some additional purchases since that statement, I wanted to get ahead of the next statement and overpay this current one, which I did, sending in $400.  I logged that payment in QuickBooks by changing the bill amount due to $400, even though the statement was less than $100, since QB wouldn’t allow me to enter an amount greater than the bill, which is spectacularly stupid, if you ask me.Now QB keeps showing me an amount due of over $300 in the Pay Bills window!  Seriously?!?!How do I correct this and get rid of this?

I run four companies with QuickBooks Online (QBO), three of which are very active. In Fall 2024, I created a new company, assuming the fees would match my existing accounts under the same QBO service level. Unfortunately, I was wrong. Upon receiving a $200,000 ACH payment via invoice, I discovered that for businesses started after September 2023, QBO charges a 1% processing fee with NO CAP—meaning I paid over $2,000 for a simple ACH transaction my bank would have processed for as little as $1. After escalating my complaint three times, QBO’s response was simply to "read the terms and conditions." I admittedly missed this policy, but I never expected QBO to charge different fees based on a company's start date or demand such an outrageous cut of my transactions. After 2 hours and 45 minutes on the phone, I was told I could get the fees refunded if I issued an eCheck refund and had my customer pay me outside QBO. That seemed like a solution—until I learned that QBO would c

Can I connect muse.ai with my account, in canada. That told me this app is not available in my country(canada), when I try to sign to my account

xxxxxxx@xx.xxxxxxx.xxx.xx  ???  I didn't click on any links.

I am only primary admin of my qboa. While switching to IAS, I get message like I need to login as primary admin or company admin which I am already!  Also there is a loop for updating company information in billing and subscription section. How can I successfully switch and update my company information

My customer is using QuickBooks Desktop Pro Plus 2022. After “create new company from existing company file” they are unable to access functions even though they are the only user and the user is the admin.  They have tried fixing QuickBooks, and have tried using instructions from AI:“Step-by-Step FixesRun as Administrator: Close QuickBooks completely. Right-click your QuickBooks Desktop icon and select Run as administrator. This grants full permission to initialize the new database configuration. [1, 2] Verify Data Integrity: Go to File > Utilities > Verify Data. Let QuickBooks scan the newly created file for any structural errors or data corruption transferred during the copy process. [External citation removed — original source was not an Intuit website] Rebuild Data: If Verify finds errors, go to File > Utilities > Rebuild Data. Follow the prompts to back up and repair the file. [External citation removed — original source was not an Intuit website] Use QuickBooks Tool

I got a tax notice from a state asking us to pay interest because a tax payment was made late. We have Assisted Payroll, and Intuit makes tax payments on our behalf. There is no way to pay this on our own, since they have the account. I called assisted payroll, and they explained how to submit the  notice. That was a month ago, and I have followed up multiple times for them to say that they never received the notice. I offered to send it to the person on the phone, but they say they cannot accept it. This is BEYOND frustrating! Has anyone every gotten a tax notice successfully addressed by Assisted Payroll (and found out why they were late making payment to begin with)?  What did you do to get a response from them, and the notice addressed?

I have an older Mac running QuickBooks 2012 for Mac on macOS 10.10.5 (Yosemite) (it’s been very stable). I have a valid license for the software, but I am planning to retire the old Mac and move to a new Mac running the latest version of macOS.I would appreciate guidance on the best way to migrate my existing QuickBooks company file and continue using QuickBooks on the new Mac.A few specific questions: Software compatibility: Can QuickBooks 2012 for Mac be installed or run on a current Mac with the latest macOS, or is an upgrade to a newer version required? Existing license: Can I use my existing QuickBooks 2012 license to install the software on my new Mac, or would I need to purchase a new license or subscription? Desktop versus Online: is there still a downloadable desktop version for Mac or is QB only cloud-based? Company file migration: What is the recommended process for backing up and migrating my existing company file, including any necessary intermediate conversion steps

The new OS is out.  I never upgrade until I am certain (from this community of experts) that I will not break QB.  So much bad information on the inter webs these days.  I just heard from the QB specialist on the phone that QB 2024 for Mac is not sunsetting, but she could not tell me definitively that my version (V23.1.13 R14) will or will not support the new Mac OS.  Anyone here know??thanks in advance for your help…Steve

I find many of the recent UI changes to be unnecessary with zero functional benefit and cause efficiency and usability issues.  Specifically, the new document "pop-out" feature—which appears in the foreground without a border and cannot be moved—offers no functional benefit. It introduces workflow problems without resolving any existing ones.   Can anyone explain what benefit this feature was meant to offer and can it be turned off in settings?

When I try to log into my Quickbooks self employment it says my plan doesn’t support it. Never happened before

Happens over and over and even when I try to reintall it. I can log into website but not into app.