Error code 2107 cannot send Payroll

LollyNino_C · ‎October 26, 2023

I understand the importance of promptly resolving the issue, @Angie-R.

I want to ensure that you are capable of sending payroll data in QuickBooks Desktop (QBDT). Since you're still having some issues with payroll, I recommend contacting out Payroll Support Team. Our payroll team can review your account from our back end to investigate what is causing with your issue.

Here's how:

Go to the Help menu, then select QuickBooks Desktop Help/Contact Us.
Click Contact Us.
Type in a short description of your concern, then Continue.
Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

I'll be around keeping an eye on your other concerns. Just tag my name and add a reply below.

Angie-R · ‎October 27, 2023

@LollyNino_C

I spent hours on the phone with payroll support. While she was very nice and trying to help, she couldn't find a reason why my payroll was hung up on the back end! I am not deleting and re-adding my payroll again. I don't have time for it again!! I am currently researching another platform to use. This is ridiculous! I use QB to help streamline my business, but currently it is causing more problems than necessary! I have spent an unnecessary amount of time trying to resolve this.

Angie-R · ‎October 27, 2023

@Staceym1

Please explain on the reset ID. This has happened to me twice, the 1st time I had to delete and re-add 107 paychecks, here we are again 3 months later, and I have to delete and re-add 100 paychecks. Workforce is not on, and we did everything under the sun! The customer service rep was very nice and apologetic… it’s not her fault, but QB needs to do better and come up with a fix. I am seriously considering switching to a different platform. I just can’t bring myself to go through all this work again.

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