QuickBooks Q&A

Hi, I was timed out of my QB Online this morning and now after entering my password it just loops back to the login page. (Yes I am using the correct password)I have tried two browsers and cleared cookies Anyone else having issues ? 

It has been impossible to log in to my self employed account on the QB website for over a week. Any help would be appreciated.

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Quick books shows accounting for April to April tax year can I change it to reflex my true financial year

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Good morning all my current subscription of sole trader is due to expiry and I am considering to upgrade to sole trader plus. firstly will all my old data transfer over to the new format? Can I do more with sole trader plus? personalise invoices etc. to make them more relevant to my business.

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How can I see my customer balance in my mobile versio?

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I've transferred just before the end of tax year and all my transactions were categorised. Before the transfer the prompt said that the QuickBooks will copy the transactions and while the transactions themselves were copied, none of the categorisations were.

My bank transactions have not updated in QB since I upgraded but it seems to be connected to my account OK

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Qb not updating my recent transactions

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The old OneSaas eBay connector worked well, but the new one doesn't seem to include shipping costs. I usually sell with "free shipping", but the actual costs are deducted by eBay from the total amount. This means the amount I receive is never the same as QuickBooks thinks it should be.What I am seeing in my accounts is the sales receipt at the full price, any deductions applied at the time of sale, and the transaction fees....but nothing for the shipping costs I had to pay.Is there a better way to manage this, or do I have to manually enter a transaction for each item shipped in order to be able to reconcile the control account? Thanks

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How can I start a new tax year

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From April 2026, MTD for IT will apply to self-employed individuals and landlords with qualifying income over £50,000. We know Making Tax Digital has raised a lot of questions lately, so we've put together three short videos to cut through the noise and cover the key things you need to know.    I'm a landlord, does MTD apply to me?  Lucy Cohen, CEO of Mazuma Accountants answers...     Yes. Landlords fall under the same MTD requirements, which means the same quarterly reporting rules apply. If you've been doing your tax return once a year with your accountant, that process will change. If your rental income exceeds £50,000 in the 2025/26 tax year, you’ll be required to comply with Making Tax Digital for Income Tax from 6 April 2026.   - ⁠£50,000+ income: Mandatory from April 2026 - ⁠£30,000+ income: Mandatory from April 2027 - ⁠£20,000+ income: Mandatory from April 2028   During the first year (26–27), you won’t receive penalty points for late quarter

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I've tried changing but won't let me. But will this affect my MTD

I am using the correct email and UK accountant login page. I previously used this account and have ProAdvisor Level 1 and 2 certifications. I have not logged in for about 3 months. Now I get “We can’t find an account with what you entered.” I already tried different browsers, devices, and clearing cache. Password reset also doesn’t recognize the account. Is this due to account deactivation, or how can I regain access?