QuickBooks Q&A (AU)

When setting up HeroClear in QBO payroll (transitioning from Beam), I had to enter our business address. As I started typing it proposed a list of addresses, and I chose our address. However HeroClear said the address is invalid. Has anyone else had this problem and what is the solution? Our address is (not actually but in the style of) 123-127 Suchandsuch Road. I had to remove the -127 but it should accept our proper address, as per our payroll settings.

why does quickbooks give me a total wrong calculation for my BAS ?

I can export via the other formats but to lodge I need the efile. Is there a known issue with exporting this file that QB is working? Any idea when this will work again?

Am and a Book keeper having clients in australia but not able to pay quickbooks subscription fee as my credit card is of India Pls suggest

She is the sole employee for this client.

I'm using QuickBooks Online Plus with Standard Payroll (Employment Hero). I need to create an Ad hoc pay run, but I don't have the option to create an Ad hoc pay schedule. I only see Weekly, Fortnightly, and Monthly. Can you check if the Ad hoc pay run feature is enabled for my payroll account?"

How can I sort my products and services?

Hi all, We're a small business in Australia lodging our BAS through QuickBooks Online, via a registered BAS/tax agent. I noticed our GST panel in QBO shows our Apr-Jun 2026 BAS as due 25 Aug 2026, which lines up with the ATO's agent concession date rather than the standard 28 July self-lodger date. Could someone clarify how QBO determines this due date? Specifically: - Does QBO pull this directly from a live feed connected to the ATO/Business Portal (based on our registered agent status and lodgement history)? - Or is it calculated locally within QBO based on settings we've entered (e.g. marking ourselves as using a registered agent)? Just want to make sure we're not relying on an outdated or incorrect assumption before we treat this date as final. Any insight would be appreciated! Thanks in advance.

does deputy work with quickbooks for payroll

I am retiring and closing my business I want to retain my information stored on this app for tax purposes how do I do this.

Error when trying to process payroll: "Uh oh, there’s a connection problem. Sorry, but undefined didn’t connect. Please try again later, or contact customer support for help." Then click the link and it comes up with another broken link. QBO fast becoming the hardest accounting platform to use!

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Since migrating our Australian PayPal account from the legacy Direct Feed to the Open Banking feed, PayPal customer receipts are imported as the net settlement after PayPal fees have been deducted. We use QuickBooks Connector to sync Shopify invoices and payments, so QuickBooks already contains the gross customer payment. Under the previous Direct Feed, the gross receipt and the PayPal fee were imported separately, allowing the bank feed to reconcile automatically. Since moving to Open Banking, the fee transaction is no longer imported, leaving only the net amount and preventing automatic reconciliation. Can you confirm whether this is a known issue or an intended change to the PayPal Open Banking feed.

How can I total a recieved dollar amount from a customer over a selected date period ?

Why can’t I alter the manner in which the accounts are displayed in the Profit and Loss? Who is writing such buggy software?All the other sme software I use allows me to alter tha manner in which the accounts re presnetedIntuit is worth tens of billions of dollars and cannot do this.It’s ridiculous. Zappy 

I get a message saying the account is not ready for an open banking connection The advice from Intuit tech support is to waste more of my valuable time ringing the bank When I say that's fine, I'll revert to the previous bank feeds Im told that's not possible When I say "Fine, I'll import a qif file", I'm told, sorry even though Intuit invented the qif format, you cannot import those files.  Does the software get anything right the first time?  deeply disappointing Kr 

I need to connect to open banking I need to upgrade to Internet banking for business Ive got nothing from ANZ in a week How do we check on the status of this? I asked tech support why we are being forced to upgrade when none of the other software companies are making this mandatory I never got a reply.   Zappy  

How to stop receiving bounced emails in QBO from a previous user and is no longer connected.

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Yesterday, I changed an employees pay setup from 20hrs a week to timesheet based, however I forgot to turn off an automated payment schedule. Today the original amount was deposited but payrun showing 0 hour 0 dollars? I've tried going back to the old settings and recalculating the payrun still showing 0 hours 0 dollars

The only option I can see is a Super Contributions report which doesn't facilitate the bank remittance.

With the demise of Intuit’s Square connector, I’m interested in what people are using instead?This is a big loss for us as we only want a tool to import Square transactions. We’re a charity and don’t need any other integrations. We only have a credit card reader because our members often don’t carry cash for small purchases. All the commercial integrations options do lots of stuff, and have a price tag to match. Intuit support suggested Snyder as their recommended option and it costs more per month than the whole of QBO.    

Can't clear any transactions, just doesn't work

I want to cancel my subscription

Two ABNs are all of a sudden displayed on my invoice. One is not mine