QuickBooks Q&A (UK)

How to delete old clients that are no longer relevant or trading 

Hi everyone,I’m currently self-employed and get paid using my UTR  number, which means my contractors are deducting tax at source before paying me (under the Construction Industry Scheme / CIS).The payslips (payment statements) I receive show the gross amount, the tax already deducted, and the final net amount. The net amount is what actually lands in my bank account.With Making Tax Digital (MTD), I want to make sure my books are 100% accurate.How can I set up QuickBooks so that it correctly reflects this? Specifically:How do I record the gross invoice amount and the CIS tax deduction so QuickBooks knows tax has already been paid on this income? How do I match the net payment coming into my bank feed to the invoice/payslip without leaving an "unpaid" balance on the invoice?Any step-by-step guidance on how to link these up would be amazing. Thanks in advance!

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I’ve tried to change all of the different filters but still nothing works

I can run a list of locations but it is no longer included on the All Lists screen. I need to deactivate some so I can create new ones.

ABN is coming up on invoices twice, one is mine one is someone elses, this has only started happening and is only on invoice from 13/7/2026

Do I need a computer to create a deposit or can it be made from the app?

I have been asked to download new app to use. None of my transactions will show. I have reconnected my bank. Before this my transactions were not showing since March 2026. This is because I reconnected my bank a while ago. I wish I did not have to do because now all my transactions have disappeared. Please can you help me.

Hi total novice here. The question is, I have several receipts from a supplier (B&Q) and i want to add them to an invoice for my job I have not yet finished.I would like to total all receipts and then add labour to then send as one bill.I can upload receipts and create an invoice but am struggling to work out haw to add them both together.

I use QuickBooks Self-Employed in the UK and track all my business mileage using the built-in Mileage Tracker.For the 2025–26 tax year I have:2,578.66 business miles £1,160.39 potential mileage deduction All trips reviewed and categorised as business I have not claimed any vehicle running costs (fuel, insurance, servicing, repairs, etc.). The only car-related transaction in my accounts is around £9 of parking charges.I submitted my 2025–26 Self Assessment to HMRC, but afterwards noticed that my Self Assessment Summary shows:Car, van and travel expenses: £0 allowable (£9 disallowable).I expected my mileage allowance to appear there.My questions are:Should QuickBooks Self-Employed automatically include Mileage Tracker deductions in the Self Assessment Summary? If not, where is the mileage allowance applied? If it should have been included, what is the correct way to amend my tax return?any help would be greatly appreciated. 

Mtd plans on quickbooks

Error number QBO-16343

Hi, is anyone else who uses the GoCardless integration finding that the deposits aren't being created since the 24th March? I contacted support on Monday and went through it in detail yesterday but they told me there hadn't been other reports of this issue. Thanks, Stewart

I am totally confused by the new software and am spending hour upon hour trying to navigate the new software. It seems my accounts are now all over the place and make no sense whatsoever.

I have clients that receive invoices that are for both shops, so I need to split them between locations, but I can't easily. Seems a simple oversight to not be able to do this?

Hi, how do I handle customer prepayments correctly, when using cash accounting system for vat in QBO Advanced? Would appreciate step by step advice, thanks.

I require a refund

I would like to contact you by email

How to chat with human advisor

invoices have been paid into bank account but are not showing when i come to record payment

How to use the app correctly

HI there, I’m really annoyed about being switched over from QBSE to QuickBooks Sole Trader Plus. I’ve had my free onboarding session, but honestly it is far too complex for what I need it to do. All I want is to be able to incomes and expenses on one page and have them listed as they were in QBSE. After spending an hour on the phone with an onboarding specialist it became apparent that this just isn’t possible. This seems to me to be entirely wild.  Is anyone else angry about this? I’m thinking of moving away from Quickbooks entirely All the best

Need to change primary admin from my old accountant to me

PLT-8000 Validation error of type FieldUndefined: Field projectId is undefined I am getting this error in on Quickbooks - what is this ?

Is there any way to delete inputted "products/services" via the app?