QuickBooks Q&A (UK)

QB refuses to accept my new employee.  She has the same surname as her husband !!! Payroll Core

For some reason, the openng menu and its functions , such as Search, keep on changing. Is there a way of opting out of these changes to the Quickbooks layout?

I checked with multiple clients and none of them gets the invoices, in the system the invoice is being marked as sent but never marked as opened, i have to send the invoice link manually

Good morning. I have already asked a few questions on this subject. I had to move Quickboojs 2010 and have for nearly a month been waiting codes from Head Office. I have been given two codes but no notification as to where and how to enter these codes. The other problem is does Desktop 2010 work on Windows 10. I am absolutely desperate to resolve these issues and ask for guidance on these issues to get my system running. 

I have received a corporation tax refund from HMRC - how do I account for that please?

The new Add Bookmark button is a good and needed addition, however, it doesn't work correctly. If I add a bookmark of a specific report the standard "Reports" bookmark is deleted and unselectable from the Customie menu as normal. If I make another bookmark of another report, the first bookmark is over-written and so it is not possible to have multiple bookmarks of different reports. I've sent feedback.

I could do this in the previous payroll and now I cant. I have now have no way of allocating employee costs to a department. It is absolutely disgraceful

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I have seen several questions about raising credits under a CIS supplier ledger but the answers are all misleading.  I have raised CIS credits WITH 20% CIS deductions to be applied;  is this the correct way to process a credit for a CIS supplier please?  Then what is the best way to allocate it to an invoice it needs to clear?  

I have to move from a computer that has died to another. I phone the number iin the Uk and a very helpful lady asked questions and got my information and then asked for certain numbers which I gave her to show I was registered in the system.After a few minutes she gave me a validation code..I do not quite understand how to use that code to open my Quickbooks programme. I have to get a new computer but need to know what the procedure is to update my situation.once I 

I have tried using the online tool https://qbo-dtm.app.intuit.com/app/qbo-dtm-ui/dtm?isSatUploadWorkflow=true&appstreamApp=QuickBooksPro but it brings error saying that my comapny file is in UK version . please assist

For example if I have input 3 separate line items each costing £7… 1 x Brake Pads (Front) £7, 1 x Brake Pads (Rear) £7 and 1 x Oil Filter £7 it is sending the invoices with just 3 x Oil Filter at £7 each (£21). No mention of either of the brake pads. Even though what I see when editing is correct. It is not sending what I have written? So customer invoices are incorrect. Need help please urgently.

Hi We are at year end and some of our stock items aren't worth the amount we bought them for so we need to write them down. How can I adjust the products so that they show the new valuation, and the adjustments are made to the relevant accounts?

The Overpayment of £15.13 to our supplier was an error on our part, which will need to be deducted when we make our next payment. I don't have anything to allocate it to and if I create a mock credit note I have no way of logging this except personal memory or notes off screen which is a problem since I may not be the personal allocating the payment next time. 1) How do I record it 2) Is there a way of flagging such issues on screen that you know of please?

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I've created a customer as a head office and want to allocate other customers to it.  I cannot select that head office customer though.

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I've been looking at whether to upgrade our charity from QBO Plus to QBO Advanced. As QBO doesn't support charity functionality in the way that other products (e.g. Sage Line 50) do, we've had to use Classes and Locations as a work-around to give us our distinctions between departments (classes) and funds (locations) to be able to meet UK legal requirements for charities. When trying to find out about Classes and Locations in QBO Advanced, I've come across a number of pages that suggest these are only available in QBO Plus, including pages that have been updated within the last week (and you launched QBO Advanced UK much earlier this year). See "Turn on class tracking in QuickBooks Online", "Get started with class tracking in QuickBooks Online", "Create and manage classes in QuickBooks Online", and "Set up and use location tracking" (though I do see that this last page was last updated in December 2022). Does this mean that Classes and Locations are not available to users of

It was fine last month but is now not showing anything

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Quick books won't contact to the VAT web site

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I currently use another app to track my mileage, is there a way to transfer this information on a monthly basis to the quick books self employed app please? 

I used (and still do) QB, whilst for a brief time my accountant used Sage for VAT returns.  I have pulled it all back to QB but some data changed in this interim, meaning the data they scraped from QB into Sage for the returns altered.  When I re-activated MTD in QB, QB wanted to re-submit all my old VAT returns but only in theory, no returns were actually done.  As invoices were altered during this time, the returns were different to what HMRC hold on me and QB is expecting me to record different refunds / payments. My main concern, QB thinks I had some refunds in old Q whereas I actually made payments. Is there a way to do a jounal entry or similar to get this difference back as at the moment, QB isn't correctly accounting for a payment in old Q. Thanks for any inputMartin