QuickBooks Q&A (UK)

Unable to record payment received on my samsung mobile

I really really hate the new QBO app. I have lost the ability to make changes that was able to do before. I have to logon from a P.C. to make some edits. I cannot revise a bill to say paid for one thing. Secondly I cannot add a PO address. It’s very frustrating. I pay more and more money for this app and they take away more and more. 

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Surely, if I click the green button (see screen grab) to 'Record Refund' the moment I have sent my VAT Return to HMRC as I'm being advised to do, I won't be able to record the refund since the refund will take some days to be paid by HMRC? 

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I have done a speed test and confirm our internet speed is very fast. Quickbooks is extremely slow at computing changes; it's taking around 30-40 seconds for one amendment and 50% of the time it kicks me back out and comes back with an error message saying that another user is making amendments (when it's only me that is logged on). I believe it may be to do with the stock levels and amount of transactions it is trying to compute however surely a system such as this should be able to handle the volume of data?A workaround or resolution is needed please if any others have a high transaction business (we are an online retailer)

I want to put a 'general comment' on my invoices so I can manage them more easily

i,We are using QuickBooks in our practice and are seeking advice on a free app that can be used with QuickBooks for uploading documents, similar to how Hubdoc is used with Xero.Thank you!

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Client runs a management company for holiday lets and will buy items for the homes and then charge the cost back to the owner.  Accountant has said that this would make things too complicated to use QuickBooks.  How would we record these and is there a way of easily recording each transaction under the different house so we can pull the expenses off for each house when invoicing?

A new customer has insisted that their finance department requires the invoice to have been signed by me, I cannot find any custom field that allows me to insert my signature.

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 Hi there,I'm hoping someone can help me as this is my first time using QuickBooks and it hasn't been a smooth journey so far. Despite the chat facilities supposedly being open, I can't select the option or leave a message for a later time, so I'm turning to the community for assistance. My main issue is that QuickBooks is using the wrong email for my invoices. It's not the email I signed up with, nor the email I updated my account with, but my personal (non-business) email linked to my PayPal account, which I used for the first payment. I've now changed the payment method, but there's still no way for me to update my email. It's very frustrating. I've tried creating a new invoice since making these updates, but it still won't budge. Additionally, it's showing the wrong address on my invoice. I've changed it in all the appropriate places, but it still won't update on my invoice. These seem like simple updates to make, but they are proving impossible for me. I w

Hii hope you can assist.  I can only see last 30 days invoices when I access a customer nowThis has changed from previously when I could see them all. I want to see them all again.   What should I do ? thanks

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ive had a issue for over a year now with tsb bank account un linking every couple of days. Quick books seem uncapable of solving this issue.is anyone else having the same problem? 

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I have somehow duplicated my Jan 2024 vat expense. Subsequently it is showing in the vat suspense account incorrectly. If i try and delete it it wont allow me to. How can I sort this out please?

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Noticed this recently changed as before I could simply add a tax to my items when creating invoices on the go using my app.  Now I can’t as a pop up instead gives me 3 options, one of those is custom tax which I think I could use but I’m worried it will not be recognised as VAT and therefore not be picked up on my VAT.

I have been asked to authorise my bank connections (Like I have done every 90 days) but this time I cannot reconnect to my Revolut (European Union) accounts. I go to the notification and click on reconnect and a window appears saying 'We cannot connect to this provider right now' Select a different provider to connect. How can I reconnect my accounts and not start from zero? Thanks!