QuickBooks Q&A (UK)

GoCardless has deposited a payment into the bank and automatically matched the invoices however it needs to be match in the bank. Where do I put it so not to duplicates the payment. Just cant think where to put it. 

No text available

No text available

My QB account has been showing up bank connection errors etc for a while and generally not running correctly as it should.QB offers everything I need as a self employed , small business. So I really don’t want to switch else where.is it possible to import all of my data to date (well end of the tax year just ended) say onto a memory stick and re start my QB from fresh? 

No text available

I'm never sure how to categorize some purchases.  Obviously, if my guys purchase a shovel, a new chain for chainsaw, or blades for the PVC cutter (basically any expendible tool/supply), these are considered Small Tools & Supplies.  Likewise, if we take a truck or skidsteer in for servicing, it's Repairs and Maintenance.  But if we purchase motor oil, brake fluid, a truck battery, or DEF (diesel exhaust fluid), would that be considered a purchase for R&M or SmT&S?  My accountant says it really doesn't matter, as they are all expenses, but I ponder this questions weekly when I code transactions and really want a fixed answer to stick with...

Can I talk to a human

Payroll Employment Record P32 report will not print but all the other reports have printed ok. I get the message "An unexpected error occured, please try later".I have been tryng all day, has anybody else had this?

No text available

Hello All Whilst setting up my MTD account i accidently tried to sign in using my personal Govt Gateway ID. Obviously this threw up an error but now i cannot seem to find a way to go back and try again. Can anyone help with this please? Thank you in advance

My companies bank is Santander  https://business.santander.co.uk/ and it was linked until Aug 23 when there was a QB message saying that we had to unlink the bank and then relink. We unlinked it, but then had some internet problems. We are trying to relink it, but it doesn't appear to find Santander Business banking UK. Can anyone advise please

If I paid for a service but then cancelled it and received a refund back into my account, how do I now log refund in QuickBooks? Does this count as income or can I click ‘exclude transaction’ as it’s not actually income but a return of money? 

No text available

Please could someone advise as to how we can add the pay with PayPal button onto invoices we send via phone or iPad. Many thanks

No text available

No text available

No text available

I submitted VAT return for the period of Nov23-Jan24, 2days delay. It was submition by myself for the first time so followed advice by QBO experts. I was waiting for the refund however I received a letter from HMRC, it says I overdue the amount I submit return. I have no idea what was wrong at all and have to check the record and correct it. Could you tell me how to see it?

No text available

No text available

This button is greyed out and unresponsive. Is this a known bug? Some of the dashboards have since got really messy, with this new 'Quickbooks line of credit' widget that appears to do nothing. It would be nice to tidy them up again! Seems to be the same whether I log in as an accountant or a primary user.

Our clients bank connection with Handelsbanken has expired and needs reconnecting, they tried to connect it on Thursday and Friday last week and it would not work with a message stating that something unexprected has happened and we should try again in a few hours.They have just tried to do it with us at our offices and it failed again. I will post a screen shot of the error message.Is this a known issue? Is there anything else we can do to try to resolve this?Thank you in advance.

Amend Invoice template details

No text available

No text available