QuickBooks Q&A

Can I import bank transactions from excel files .CSV  to Quickbooks Accountant Desktop 2020?

Has anyone found a solution yet to the post by MKrey in 2020 regarding:Sick leave accrual has stopped for a single employee - all other employees are fine. Setup has been confirmed for all employees - accrual period is "every hour on paycheck" and hours accrued per hour paid are 0.02500.  The "Do not accrue sick/vac" box is NOT checked for the affected employee.  The "Sick Accrued" field has not populated for the past three payrolls.  We've tried everything (checking the "do not accrue" box, saving changes, then unchecking and saving again, adding different hourly payroll items, saving, then reverting back to original, manually calculating and updating the sick pay balance, changing the employee sick leave accrual settings ).  The issue seems to be specific to the employee, but everything in the employee setups looks identical to others. I have verified & rebuilt my data and still nothing works.  Any suggestions?

we are unable to resubscibe to our account since August. The resubscribe button was greyed out every time we tried to add new payment or use the previous payment method. the following error keeps on showing on our screen Your subscriptions were suspended because we couldn’t process your payment. Want to keep your pricing and reactivate your plans? Resubscribe by 09/21/2026Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81622, type: VALIDATION_ERROR)

HiHas anyone using Desktop Enterprise (Manufacturing and Wholesale) switched to Online?  My main concerns are being able to track stock across multiple warehouses and also being able to track serial #’s.  At one point I was told those features were not available with Online - but am now getting different answers.  I’d like to hear from folks who have actual experiences (good and bad) - and not from a QuickBooks employee please.Thanks in advance for any advice or stories you can provide -  Jason

I filled out thePayment Card Industry (PCI)Data Security StandardSelf-Assessment Questionnaire Aand Attestation of ComplianceWhere  do I submit this to Quickbooks?

Is there a way I can email quickbooks support or contact them via email? Please do guide me

Much to my chagrin, I am here to report that we have become one of many victims of significant fraud activity initiated with QuickBooks Support related to QuickBooks Checking. I'll provide an overview of our situation so others can be aware.I initiated a chat support session for an issue related to our QuickBooks Checking last week. We were advised by the agent to call a number for QuickBooks Payment Support. Called the number and explained the situation and after a brief conversation they advised they needed to transfer me to a representative from Green Dot Bank, which they did.Spoke with a "representative" from GDB who explained they were having a system issue affecting all users, adding the issue was expected to be resolved by the end of the day. The next day, we received a call from "QuickBooks." The caller advised they wanted to troubleshoot the issue with me, so I proceeded to work with them. After several minutes they advised they needed to do more troubleshooting and advised th

Wanting a report for my business mileage which I track in the app.

I am trying to log in and change payment options All i get is error codes I can not access ONLINE payroll as a product- 503 service unavailable messageand under accounts i can not change payment as that is yet another error codeSomething's not quite rightSorry, we are unable to process your request at the moment. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-BILL-002)visit customer support through the email links & gives this error code:502 ERRORThe request could not be satisfied.

Receipts that were emailed into QB’s are now reappearing in my receipts from months ago. These were all previously processed. Anyone know what would cause this to happen?

I have not got any figures from last April 2025 for my tax return

My statements are now printing with balance forward instead of showing all outstanding invoices and payments that are unapplied.  Please advise on how to fix.   

I've checked my device is connect fully to internet. This happens regularly and seems to update when it wants to and not when I need it too

I use QB to do the accounting for a small, non-profit dog club.  We have several major events each year.  I'd like to export the QB Profit/Loss report to an Excel Spreadsheet to allow the data from that sheet to be used to create individual event budgets and reports.  Exporting from Quickbooks to Excel works ok ......  but every time I try to export updated data to Excel, Quickbooks reformats the data (adds or deletes spreadsheet lines depending on whether the current QB report needs that line item (typically because the value of that item for the current month is "0").  This reformating screws up all of the other links within the Excel workbook so that the formulas in those dependent sheets now refer to cells that are either empty or contain data that doesn't match the data label on the dependent spreadsheet. Is there  way to have QB export all of the income and expense items - even if they are zero ($0.00)?  Then the formulas and links in the d

Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".  This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026. After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.  After reviewing other support forums other people were having the same issue with no help or solutions. I then called customer support which they did validate

Has anyone experienced a change in how Bills are processed via AI?  When I go to the Vendor, select Bill and drag the bill to the AI, it used to leave the address as if from the Vendor File.  Now it changes the address and it usually comes out as all one line and you have to fix it.  Anyone else seeing this?

Delete my account

I need help. The credit card company switched providers mid month in March to April billing cycle. I can’t access the statement either. So the business had a delay in collecting all of the credit card receipts during the cycle so I kept the 1st feed up (account no. 1020) and set up a 2nd account number (account 1021) to pull the new card provider info into. I have just recently obtained the last of the March receipts and shut the feed off on the 1st card (account 1020). I tried to reestablish the feed for the 1st card but it won’t let me access info more than 30 days old. I thought I could update the feed for the 1st account and swap the receipt info from Apr-Sept from the acct 1021 to 1020 easily. I was wrong. How can I fix this so it is all under the first credit card feed without losing all the receipt details from Apr-Sept. that is in the second feed?

Quickbooks says my subscription is canceled.  They charged me $1049 for the annual subscription and $75 per month.  All are paid.  I can’t get into my Quickbooks to use it after paying all this money!!!!! WTF!!!!!  I paid for the software.  Now they charge me both annual and monthly to use what I bought.  Now I can’t even use it after they billed me.  Very frustrating.  

I am attempting to file my taxes that I received an extension for. But now they are due. Anyway, I just realized Quickbooks stopped receiving my transactions on July 11, 2025. I made a CSV file of my bank transactions. But Quick Books will not upload the file.

we have no Internet service at the office very disappointed that quick books is letting me down after 27 years of use why can we not keep desktop working 

Through my LLC, we do business through a couple different brands, but they are both part of the same LLC.  I am trying to figure out how to set up invoices when you have 2 or more DBAs.  For example, invoice templates where the company is listed slightly differently:-My LLC (d.b.a. brand 1)-My LLC (d.b.a. brand 2)

As a non-profit, we generate Donor reports for the various projects / people in our organization.  We’ve used the Accountant Desktop version for years, and the Donor Reports were great.  We just moved to the Enterprise version.  It was an easy transition because everything seemed exactly the same.  I just generated a Donor Report with the Enterprise version and noticed a difference in how the donation is reported.  When a donor gives using our online platform (Stripe), that service will add a fee.  The donor can choose to cover the fee by adding it to their donation, or the fee will be deducted from the donation.  With the Accounting Desktop version, there would be a single line for each donation, displaying the Total Amount Paid of the donation.  (I’ll attach the different reports to show what’s happening.)  So if the Donor gave $250 and covered the fee of $7.78, with the Accounting Desktop report, it would show $257.78 for that donor in the Income section on a single line.  If the do

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