QuickBooks Q&A

I work with Quickbooks self employed!

Hello, I discovered that the Automated Sales Tax within QuickBooks Online is missing a local Colorado sales tax jurisdiction.  The jurisdiction is "Southeast Jefferson County LID".  I discovered this when I couldn't get the sales tax price to match, when I compared it with the AvaTax sales tax calculator.  AvaTax has the additional 0.5% "Southeast Jefferson County LID" sales tax that QuickBooks Online does not seem to have. Is there a way to confirm if QuickBooks Online has this local jurisdiction in their Automated Sales Tax Database? Thank you. 

I had QB desktop for years then converted to online for years now am retired and want to move back to desktop just so I have my accounts secure for the next 4 years.   Help!

How can I reach support on Saturday & Sunday?

Hello QuickBooks Community, If I have a Bank Statement that is PDF, how do I convert the bank statement into CSV and import into QuickBooks online and QuickBooks Desktop?   

TD Bank has old statements in PDF files and i want to import to my new quickbooks online version.

Hi,  My company provides collection services for our clients. We charge commission. How do I classify the payment of the collections that come in? and what’s the expense when we pay it to our customer less our commission fee?

I use QuickBooks Self-Employed and want to send clients an invoice PDF and a payment link, all from my own email address rather than using QBSE's built-in send feature (which often goes to spam). I can find and download the PDF, but I can't find a way to grab just the payment link for that invoice so I can paste it into my email. Is there a way to copy or generate a payment link from a saved invoice in QBSE?

At the bottom of reports, when the time is shown, it is the wrong time! We are located on US East Coast, and our reports print with Mountain time!

This happens when i tried to do it then suddenly it says, "an application error has occurred while processing your request.

Payment received in QuickBooks 24hrs ago, but it's not in bank account. Are they not instant payments

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I am trying to remove my vehicle from my QuickBooks Self Employed, I can not find how to remove this. I only see options to update but not remove. Please help.

My bank only exports pdfs of my bank statements. I have a lot of expenses to log from the last year. What's the best way to import in to desktop quickbooks? 

How do I run a sales report grouped by state? I don't see any filters that have the state as an option in Quickbooks Online?

How do I change a PDF bank statement document to a QBO document so I can upload it into Quickbooks? 

In an error on one of my employees behalf the previous owner of my company’s information was put into the principal payroll officer. I have tried for 2 weeks to resolve this issue. I have been on the phone or chat with 14 different support members. I have even had the previous owner on the phone with support. This has shut down my payroll direct deposit for two weeks when what ultimately needs to be done is 3 lines of information need to be changed name, dob, and ssn. There is a link in payroll settings but it will not work well at least it wont work on 5 different machines, incognito windows, chrome and edge. I cant beleive the loop i have been in to update 3 lines of information. This has been the most frustrating experience. support is terrible if you ask any why questions they just disconnect the chat. the phone calls are even worse when there best answer is we have escalated the situation. most of the time they dont even try that hard they are just rude and usually ask if there is

I am getting notice that my subscription has expired and I will lose access to company info on all company QB home pages.  Subscription renewal is not due until 08/15/26. and I have updated and confirmed all payment information.

I'm using Enterprise. This month there have been 2 payments (from 2 separate clients) that have been entered twice in my register.  However, only one payment shows up in each client's file.  I can only delete them out of the register (I can't find them anywhere else), and each time I go into Merchant Services, the duplicates get entered into the register again.

Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".  This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026. After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.  After reviewing other support forums other people were having the same issue with no help or solutions. I then called customer support which they did validate

QBO has added a new feature that is automatically turned on for every invoice for customers that have a card saved. The feature attempts to charge the card associated with my customers before I can even send the customers the invoice for review. I do not want to charge their cards before I send them invoices, and I do not have my customers' consent to charge their cards before they have a chance to review their invoices. Thus, I have to turn this feature off EVERY SINGLE TIME that I create a new invoice. Even for customers that I have already invoiced and turned this feature off for. I am very uncomfortable with this feature being enabled by default and without my permission. For now, I will continue turning it off EVERY SINGLE TIME that I create an invoice (i.e. dozens of times each day, hundreds of times per week), but if it turns out that this feature will always be enabled by default and I will never be able to turn it off, I will need to find a new bookkeeping software, as th

Running Desktop Enterprise 24.0 fully updated.Within the last few weeks, the option to pay via ACH is not showing when emailing invoices.I created a test invoice, and I am getting the same result as a real invoice sent to clients.Any would be greatly appreciated.Thanks![Screenshots Removed] 

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I am a very small business—a one-man company with just two employees. I've been using QuickBooks Desktop Pro for over 20 years, and I’m extremely upset by the recent direction QuickBooks is taking. It feels like I’m being forced to pay significantly more, and that I can no longer use my QuickBooks Desktop Pro software. It’s clear that Intuit is aggressively pushing users to switch to QuickBooks Online. I know I’m not the only one frustrated by this—many of my IT clients who use QuickBooks for their accounting are experiencing the same negative treatment. The recent price increases are unacceptable. I used to pay $589, which was manageable. But now I’m being asked to pay nearly $1,000 per year—a 70% increase—for the same basic features I’ve used for two decades. And when I spoke to a QuickBooks sales representative about this, I was told, essentially, “If you don’t like it, go find an alternative.” After 20 years of loyalty, that response was infuriating. This feels like nothing short o