QuickBooks Q&A

Am using autopayroll, but have disabled hopign for more options. don't really see them.

When I include shared parental leave for one of my employees the amount is not being offset against his salary despite the offset box being ticked. Does anyone know why and how to fix this?

I had Claude working with QBO but now when it attempts to connect I get this "error" message "Unfortunately, the app you’ve selected isn’t available for use in your country. Try contacting the app publisher for more information, or select a different app to use in QuickBooks. We’re sorry for the inconvenience." However, I'm in the UK and it was working fine. Something maybe worth noting when I go to the Help, it goes to US not UK (don't know if that has anything to do with it).

HSBC business account

There is a £17k discrepancy between the amount HMRC shows as due for 20-21 and the P32 report on Quickbooks - I have checked that all pay runs and EPS have been submitted?

how to change tax code for employees for new tax year

I’ve been moved to a new quickbooks from self employed quickbooks.

Does Advanced Payroll pick up tax code changes from HMRC automatically? I've had P6's notified for 3 employees but their tax codes are still the same. I'm more familiar with Core Payroll where I know how it works. Is there a setting somewhere in Advanced that I need to change? Obviously I can do these manually, but just for future knowledge.

Help please. How can I change the mileage rate from 45p to 55p Thanks

I am using the new bank transaction screen and the helpful "request more info" button has let me add requests to go to my client for additional detail. But for two of the transactions listed, the button just doesn't work. Have tried resorting and refreshing but still no joy.

Its above

how do I download all client invoices

Currently mapped as expense, but was advised make it a liability so no tax in income statement. Dont understand this, can you help?

Can I get access to an old account t from 3 yrs ago?

New mileage allowance

I go to my starling account, click accept, get redirected back to QuickBooks where it asks to save and I am unable to continue

We can see all the payroll settings and it says a monthly pay run has been processed for May 2026 but it is not accessible. When we go to the payroll tab it just says we have to sign up for either Core or Advanced Payroll. I did an online chat with Intuit and they said that they could not see that the client has ever had a payroll subscription, yet they have been using it every month!

Assisting my uncle in upgrading his PC as the previous one/current one is on it's last legs and has failed twice recently. Currently he has Quickbooks 2005 14.0U R1. Trying to install a new machine to copy his data across using a Windows 7 VM and unable to upgrade his CD version from Quickbooks 2005 to 2005 14.0U R1 - online updater in the app does not work. Is anyone able to provide a copy of 2005? Alternatively, could someone provide all specific versions required to bring his Quickbooks company file to a modern copy? Thanks.

Hellobit of a long shot but I use QBO, and most payments to me are via PayPal & Shopify. Both who deduct their charges from each order/invoice amountSo when I create an invoice for the customer of say £100 (The above payment providers deduct their charges)Is there anyway I can add their deductions to the invoice created for the customer (Non-visible of course) which still shows an invoice of £100 but the deduction amount goes straight into my “Bank Charges” expense account rather than me having to do the invoice, then go into Suppliers section and enter their deduction charge?Just seems rather time consuming doing this and I can’t be the only person this happens to?Thanks for reading though 😉

How do I go on a live chat with the support team

Hi, I followed the instructions on the 'Refund your customer for a paid invoice in QuickBooks Online', but it doesn't seem to work for me. A customer overpaid an invoice, so I logged the payment and QB registered an overpayment and credit.  To resolve this, the instructions said to create a credit note, then create the refund expense, then link the refund to the credit note. This last part doesn't seem to work for me because when trying to enter the Receive Payment transaction, on point no.5 it says to "select the checkbox for the expense you created", but the expense does not show in that section. It only shows unpaid invoices there. In the Credits section it shows two transactions: an Unapplied Payment (the invoice the customer overpaid) and the Credit Note I created for it. However it won't let me select these two without first selecting an invoice from the Transactions list. But I don't want to select an invoice because an invoice is not being paid. I hope this

  The VAT Domestic Reverse Charge for construction services has been in force since March 2021, but it's still one of the most common areas of confusion we see in the community.   A quick recap: if you're a CIS-registered contractor or subcontractor, VAT-registered, and providing construction services to another VAT-registered business, you generally don't charge VAT — instead the customer accounts for it themselves. That's the DRC.   In QBO, this means using specific tax codes (like '20% RC CIS') rather than standard 20% VAT.   Are you confident your QBO setup is handling DRC correctly? Have you had issues with it — perhaps accidentally charging 20% VAT when DRC should have applied, or vice versa? Share your experience and any tips for getting it right.  

I linked my account yesterday but it only shows as far back as February 2026. My accountant asked if I can get it to show my accounts back to April 2025 and seemed to think it was possible but I don’t know how.

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