QuickBooks Q&A (UK)

Intuit and The Cooperative Bank refuse to play nicely together.EVERY time I use QB, whether on app or pc, I receive an OTP. It's incredibly annoying. But it gets worse. Now, QB won't import csv's from the bank.I see this error a lot: Error ImportingDarn. File upload failed. (Probably our fault.) Please give it another try. If you see this message again, you might need to contact us. After trying to import again I receive this: Error ImportingUh-oh, looks like we ran into some trouble importing this file at line Cannot read properties of null (reading 'code'). Look for a date or an amount that shows odd formatting. Correct it and try again. Everything looks fine on the csv and I've even tried a csv with just a single line in it and even that gives the same error. I've even tried different types of csv. Nothing works and I've wasted far too much time on this. Can somebody suggest something other than me switching to Xero?

I've been using two email addresses for my business but am now moving over to one I want to change the email address that I use to send me receipts to Quickbooks. Can't see how to! I'm using Quickbooks self employed

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I've been asked to check where QuickBooks servers are located - when we upload documents in QuickBooks Online Advanced Payroll, where are these documents actually located? The reason for this is that we need to be able to record whether this information is held in the UK or outside of the UK (and where), for data protection purposes. I cannot see anything online on where this is stored. Please can anyone provide this information?

My QB colleague is having a log in issue.  She has a UK Accountant account that she can no longer access.  The problem seems to be that most of her clients are UAE based and have been accounting under the UK licenses for the last six years without issue.  Since Thursday her account has been locked out with the error message as “we cant find anyone with this username”. She has called UK support who says that as all her clients are UAE based they cannot help and Global support is saying they cant help as her account is a UK version.  She has company IDs and invoices from the UK and has full access to her email. She has tried to recover her email but apparently the identification she sent is not being accepted as its not the same as the details the UK Support has for some reason. She has also tried to change primary admin through a link the UK sent but it doesn’t work as nothing happens when you enter the first page of ownership information and press continue.  Wo

My laptop is broken and I need to run payroll. Can I do this from the app

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Hi,I have just submitted my first VAT submission for the period 1st Jan to 31st Jan 2024. I wanted to include costs from prior to VAT registration.Following other posts on the topic, I entered the pre-registration amount as a VAT adjustment into Box 4 on the return, and noted the amount of relevant sales in Box 7.This has been submitted ok.However, I now have issues with my trial balance.The VAT control account is showing the adjustment amount twice - once from the original invoices which were input and dated prior to 1st January, and again from the adjustment I posted.And also, my bank account is now wrong by the amount of the adjustment.I also have an amount in VAT suspense, which is the amount on the return. So 3 questions:1. I assume when I receive the refund from HMRC I will offset the amount in suspense, clearing this.2. How do I clear the duplicated entries in the VAT control account, should I change the invoices pre 1st Jan 2024 to remove VAT as they were done on the adjustment

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In this example of a model agency - they receive a fee from the customer as per their invoice but 75% of that fee charged has to be paid out to the model the agency used. Can that be expense generation be automated?

As far as I can see, I would have to set the copier up as a user!

How can I set an employee up who has a pension scheme which is NOT a workplace pension scheme? My colleague and I are company directors and we both hold Self Invested Pensions (SIPPs) since these are cheap and convenient. It is most text efficient to contribute to the SIPP directly (therefore avoiding NI contributions) but I am not sure how to set this up on Quickbooks.  Is this possible?   

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Currently shows accrual so I have to manually work out exactly where I'm up to. I heard you can toggle but I don't see how.

I need to manually convert it to GBP from other currency while processing bill from qbodoc. How this can be automated?

Employee was marked as a leaver on 11/03/2024. Yet, the P45 is yet to show up on the Documents tab.

Hope this is in the right place! I'm certainly no accountant... Just encountered a new problem with QBO when importing invoices / bills to 'Bills'. The suppliers PDF's are uploading, all information is reviewed and added as needed and then submitted in the usual way.The information appears to be accepted fine but, when I return to see if it's been added to the 'Unpaid' section, it isn't listed (checked 'For Review' as well - no joy).  The invoices/bills do show up in the suppliers own transaction list but not listed in the Bills overview page?It was fine until last week and the problem is occurring on two different pc's in separate locations (not even in the same building). Just wondering if I'm doing anything wrong or if anyone else has had this problem and solved it? It's great feature to have and just hoping Intuit haven't fiddled about with it or are preparing to remove it. Sorry if it's been asked before, but I've looked and I'm probably being thick! Thank

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sales invoices showing both status but seem same type of invoice

I have been receiving emails from "xxxxxx@xx.xxxxxx.xxx" regarding bank date now being shared.  I do not work for the company in the emails and don't know why I am receiving this!!??  I contacted support who advised they could not do anything about this.

I resubmitted my VAT Return in quickbooks but the error message did not disappear so i did the following: Logged in the the Goverment Gateway Account using my ID & Password, checked the VAT return had been submitted correctly. Then i marked the re-submitted VAT return as "Marked as filed" Quickbooks does not give you any message that your VAT submission has been successful so I checked the status of my VAT return  in my Goverment Gateway Account before selecting the "Marked as filed" option. Hope this helps other Quickbook users

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I have two companies in the Isle of Man and I would like to use Quickbooks. Is it possible to set it up using the UK QBO version? I cannot set it up as I don't have UK address and it does not accept IOM address. We need the GBP version.  Thank you. Inga

Can we have different invoices with different invoice message for each invoice template?We have different sets of customers we want to give different payment details hence we would need to bill using a different invoice layout. This will only make sense if we can put the unique banking details for each invoice template.Please let me know.